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“Our experience” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Sandy

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Holiday Inn Express Hotel & Suites Sandy
2.5 of 5 Hotel   |   10680 South Automall Dr, Sandy, UT 84070   |  
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Ranked #6 of 10 Hotels in Sandy
Certificate of Excellence
Los Angeles, California
1 review
“Our experience”
4 of 5 stars Reviewed November 19, 2013

Over all it was a good stay .... your new upgrades look very nice and feel comfortable I just have one suggestion .... when your guests arrive - most have come from long drives - like us - from California - it would be nice to have a bottle of water for each guest - the cookie I could care less about - but a nice drink of water for everyone would be a very special impression . Thanks

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy C, Director of Sales at Holiday Inn Express Hotel & Suites Sandy, responded to this review, December 6, 2013
I would like to thank you for your response and feedback!! Thank you as well for making us your "First Choice" in Sandy!!! We are very happy that you enjoyed the amenities too! Currently we do offer water to all IHG rewards members or when asked. Thanks for the tip. Please let us know if you need anything in your future visits!
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72 reviews from our community

Traveler rating
    43
    21
    4
    3
    1
See reviews for
19
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Shelby, North Carolina
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 15, 2013

Very nice place, clean and quite, our room was spotless beds were compy with a nice bathroom. pool and hot tub were great to relax after a long visit to the Mormen Temple and a lot of walking The Manager was so great, he had wored a 16hr shift and came in the next moring and mad the hot breafest. would stay again!!!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy C, Director of Sales at Holiday Inn Express Hotel & Suites Sandy, responded to this review, December 6, 2013
Thank for the great review and feedback! We are happy that you enjoyed the amenities at the hotel. I will also let our manager know the feedback too! Putting the guest first is his #1 priority. Thank you again for the time to write a comment!
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Vacaville, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 30, 2013

This was a great room that had three sections: the bedroom with TV, the bathroom and sink area and then the kitchen/office room. It was very comfortable and the breakfast had various options such as: cereal, bagels, biscuit and gravy, eggs, fruit, juice, yogurt, cinnamon rolls, etc...

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy C, Director of Sales at Holiday Inn Express Hotel & Suites Sandy, responded to this review, December 6, 2013
Thank you so much for the Great Review! We are very happy that you enjoyed your stay and what our hotel has to offer. We do our very best to ensure that you feel at home when visiting us from our rooms to our HOT breakfast. Please let me know if you need anything in the future trips to Sandy!!
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Henderson, Nevada
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 28, 2013

The staff are always friendly and helpful, the rooms are nicely apportioned and clean. We stay here often when we drive through, this time we stayed for a couple of days. Close to great shopping and a great assortment of restaurants.

Stayed October 2013, traveled on business

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy C, Director of Sales at Holiday Inn Express Hotel & Suites Sandy, responded to this review, December 6, 2013
Thank you so much for the 5 Star Reviews!! Also thank you so much for choosing us as your preferred hotel when in the Sandy, Utah area. We are happy that you enjoyed your visit and look forward to the next time you are in town.
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SLC
1 review
5 of 5 stars Reviewed October 11, 2013

I like how this hotel is on the same acre as a Marriott and Hampton, yet I always stay at this Holiday Inn Express. There is always enough parking and it is really close to the freeway and Sandy Mall. The clerks let us have late check out and we loved the pool at 1AM.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy C, Director of Sales at Holiday Inn Express Hotel & Suites Sandy, responded to this review, October 23, 2013
Thank you for taking time to share your recent stay at the Holiday Inn Express Hotel & Suites Sandy. I am so glad you were able to enjoy and take advantage of our 24 hour pool. We look forward to seeing you the next time your travels bring you to the Sandy area. Thank you again for staying at the Holiday Inn Express Hotel & Suites in Sandy/South Salt Lake.
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Missoula, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 22, 2013

The stay in the hotel was good by when we arrived they were refinishing the parking lot for the first two days and had not made arrangements for guest to park. I had to park in a lot across the street and walk back to the hotel and the staff didn't have any suggestions as to where to park and only told me that they were working the first day and second day of our stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sandy, responded to this review, October 8, 2013
Dear mtgunders,

Thank you for taking the time to review our property. Our is committed to providing our guests with the highest quality services and facilities. Please accept our apologies for the difficulty you experienced with our parking facility. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare
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Pocatello, Idaho
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 5, 2013

This hotel needs some serious housekeeping issues addressed! After checking into our room and unpacking we find the drain in the tub is completely clogged and then starts to back up some hair and black Yuk! After contacting the front desk we are moved to another room where we find pubic hair in the tub and on bathroom floor. Again we are moved to another room which looked fine until we again started to shower and found no hot water. According to the maintenance man the hot water at that end of the hotel (309) comes and goes just wait about 10 minutes. Nice Huh, This is the second time at this hotel and had similar issues the first time. We were asked by the manager to give them a second chance and he would personally inspect the room and make sure it was clean and all items were working but as we saw that didn't happen. The first trip to this hotel (last Labor Day weekend) in our first room we had no air conditioning and it stunk like cigarette smoke smell and the second room was dirty (had not been cleaned yet) and the third had a broken toilet handle to which we had to fix as they were out of rooms because it was a holiday weekend. I think this hotel needs some serious housekeeping and maintenance work. If I had not prepaid I would have left after the first night.

Room Tip: choose another hotel
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sandy, responded to this review, September 22, 2013
Dear Debbie w,

Thank you for taking the time to express your thoughts and concerns.

Please accept our sincerest apologies for the poor housekeeping and maintenance issues you had during your stay with us. We are truly sorry for the lapse service and for the negative impressions you may have had. We endeavor to meet all guests’ expectations at all times and regret that we failed on this instance.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manger
IHGCare
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Additional Information about Holiday Inn Express Hotel & Suites Sandy

Address: 10680 South Automall Dr, Sandy, UT 84070
Phone Number:
Location: United States > Utah > Wasatch Range > Sandy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Sandy
#6 Family Hotel in Sandy
#6 Romantic Hotel in Sandy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sandy 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the newly renovated Holiday Inn Express Hotel & Suites in Sandy, Utah. We are pleased to inform you that we finished the renovations of our lobby, hallways, pool area, fitness center, breakfast room and guest rooms in January 2013. We are conveniently located just 18 minutes south of the Salt Lake International Airport at exit 293 off I-15. This Sandy hotel will help maintain your exercise regimen in our fitness center. Swim year round in our indoor pool or relax in our hot tub. Catch up on work in our business center. Our hotel is walking distance from numerous restaurants and the South Towne Mall, Utah’s largest shopping destination. Here for a convention? South Towne Expo Center is just one mile away, right next to Jordan Commons, which features more restaurants and a Mega-plex Theater. Sandy is also the home of the Rio Tinto Stadium and the REAL Salt Lake Soccer Team. Going downtown to Salt Lake City? It’s only 15 minutes away. Why fight traffic? Take Trax to the Salt Palace Convention Center, historic Temple Square, the Family History Library and Energy Solutions Center. We are also the only county that has 4 LDS Temples in the area, Salt Lake Temple, Jordan River Temple, Draper Temple and the Oquirrh Mountain Temple. Want to ski Utah? We offer the Ski Salt Lake Super Pass, good to ski at Alta, Brighton, Solitude and Snowbird Ski and Summer Resorts, the greatest snow on earth. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Sandy
Holiday Inn Express Sandy
Holiday Inn Sandy
Sandy Holiday Inn
Holiday Inn Express Hotel & Suites Sandy Utah

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