I stayed 9 days/8 nights at the Green Valley Spa and enrolled in the hCG weight loss program. I also had the adventure package that included a daily spa treatment.
-Customer service was phenomenal! I was greeted as I got out of the shuttle van with a smile and a hand. I was promptly checked in and given a tour of the property by Johnny, very knowledgeable and friendly. He even took me to an ATM as the one at the airport wasn't working. Every staff person introduced themselves and welcomed to me the Spa. The wait staff were personable and friendly. Michael went above and beyond.
-Hiking. Wow. The hiking is bar none. I have a knee injury and required the "light trails." I was the only one signed up for light trails and either had 1 or 2 guides each day. The hikes were personalized to my fitness (or lack of) level and limitations with my knee. I took amazing photos and received a great workout! Mark the program director is full of energy and creates hikes daily to meet the needs of the guests. He is truly passionate and the energy is contagious!
-Food. The food was amazing. The chef Edgardo is personable and knowledgeable. Healthy food that tastes good. They even made some modifications to my preferences.
-Spa services. I had daily spa treatments and some days I added additional services. All types of massages, reflexology, Cranio Sacral, Healing Touch, Luxury Bath, Desert Clay, Scent Therapy, and more! I am a "pro" when it comes to massage. I've had hundreds of massages in my life across the US. I have to say each treatment I received was spectacular! Jake gives an excellent sports massage, Matt for Shiatsu, Debra for anything, Donelle for healing touch (it was amazing). All of my services were fantastic.
-Room. The bed was comfortable, the room spacious enough. Tea and coffee provided in the room. A fridge. And the whirlpool bathtub. Divine.
-Program. The programs were terrific. I was on hCG and really enjoyed the grocery store tour and the cooking class. Marianne was friendly and supportive. Marium was also very supportive. In fact, everyone on property is very supportive.
-Classes. I'm not a "class" person but I did very much enjoy the daily aquacize class.
-Personal Training. I opted for a personal training session and was blown away by the customization that I received from Mark (the tennis pro, not the guide). He took time to understand my goals, my routines, and my limitations. He developed a routine for me that I can travel with.
-Atmosphere. This is not a pretentious resort. The staff are friendly and the guests are friendly.
As much as I enjoyed myself and I will return, there are always cons:
-Facilities. The facilities themselves are a bit dated and worn (from the rooms to the spa and everywhere else). Clean, but worn. It's definitely time for a remodel.
-Spa linens. The spa linens were not the luxurious thread count I'm used to. The were thin and the tables were only adequate, not plush.
-Indoor pool. The indoor pool is owned by the adjacent condos. Condos = families = screaming kids in the indoor pool. Aquacize was hampered by screaming kids. The weekend instructor did a good job of letting the families know we were there and asked them to move. Also the indoor pool is simply a greenhouse over the pool. You have to walk outdoors to get back to the clubhouse. It's February and there were some cold days.
-Tipping. I personally appreciate a truly all inclusive package which includes gratuities. They made it easy to tip spa personnel.
-Online booking. I wouldn't book online again. I'd call to make the reservation.
Again, I thoroughly enjoyed my stay, didn't want to leave and will return!
Ask for a room away from the tennis courts. It wasn't a problem in February too much but I can...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.