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“Pet Friendly but WHAT IS THAT SMELL?” 2 of 5 stars
Review of Clarion Suites

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Clarion Suites
2.5 of 5 Hotel   |   1239 S. Main Street, St. George, UT 84770 (Formerly Comfort Suites)   |  
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Ranked #8 of 42 Hotels in St. George
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pet Friendly but WHAT IS THAT SMELL?”
2 of 5 stars Reviewed November 3, 2012

We booked the Clarion for it's pet friendly, low pet fee ad We specifically requested a pet room, and got a regular room , instead. (the punishment, lol for having a pet in a regular room is 200.00) Anyway, we got it corrected and moved into the PET room.
The furniture, carpet and bedding were shabby by comparison to a regular room , at the same rate. Then there was the SMELL. I don't know what they use to clean, fumigate the rooms with but it was OPPRESSIVE. We could hardly breath. It smelled as though someone tried to cover up the stench of cigarettes and ? with flea spray, and industrial cleaner. The windows don't open so we had to leave our door open and the weak exhaust fan on to breathe. The next day our eyes were swollen, and sinuses blocked from whatever was used in the room.
DO NOT BOOK THE PET ROOMS!!
The diner next door was adequate..sort of.
Do yourself a favor, if you think you are getting a deal staying with a pet at this hotel, YOU ARE NOT. Pay a higher pet fee somewhere else and get a better room.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, November 8, 2012
Thank you for your comment. A hotel is defined by the quality of service it provides to its guests. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your concerns is genuinely appreciated.

The Clarion Suites has tried to maintain a reasonable fee for guests traveling with dogs when the room is booked in advance and stated as needing a dog friendly room. We offer clean and well appointed rooms and I apologize if this was not your experience. I will investigate your stay and take action as needed. The Clarion Suites is a Platinum Award Winning Hotel within the Choice Hotels portfolio and will strive to keep it award winning. Please consider us again in the future.
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325 reviews from our community

Traveler rating
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135
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • English first
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English first
Pittsburgh, Pennsylvania
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 24, 2012

Stayed here with 3 other friends in 2 rooms. We all were happy with the hotel. Our first night, the room had a terrible odor, but we didn't say anything, thinking it would dissipate. It didn't and the next morning we requested a change. They were very helpful and placed us near to our friends. The bed was nice, the shower was nice and it was clean. All of the staff seemed to be friendly with us and each other. Breakfast was good every day - hot or cold. Cookies in the afternoon were fabulous. The pool and hot tub were clean. They had 2 computers in the lobby, and they were usually open and very fast.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 25, 2012
Thank you very much for sharing your recent stay and experience with us. I apologize that you had a problem with one of your rooms and I will investigate it and take care of it. I am very pleased that my staff took care of your needs in such a timely matter. I hope when in the area again that you will choose our hotel for your accommodations. Please come back soon and I will have the cookies ready for you. Please like us on facebook for future specials and local information. Safe travels!
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Waretown, New Jersey
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2012

we made reservations on the advice of other trip advisor experiences. we were glad we did. don the manager was very nice upon arrival, and asked if we were there for the st. george marathon. we said no, just to visit zion and the other national parks.

the hotel was very clean, our room was very nice and typical of a hotel. however, the staff was very friendly and knowledgeable of the area. each day before leaving for zion, they always supplied us with extra water for the day. thank you Don and the staff of the clarion. we would definitely stay again and recommend it.

karl and B roth

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 25, 2012
Thank you very much for sharing your recent stay with us. I do remember you and hope you had a safe trip home. make sure to come back again very soon. Please like us on facebook for future specials and travel information.
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Los Osos
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 15, 2012

We stayed at the Clarion Suites as our base for visiting Zion National Park and other areas.
The rooms were large and very clean and very quiet.
Front desk staff very friendly. You get a bottle of water upon arrival and departure.
The free breakfast is the best we have experienced. Large rooms and every day the choice of food was different.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 18, 2012
Thank you for choosing the Clarion Suites for your home base while visiting the National Parks. I am pleased to hear that your stay was great and that you enjoyed the hot breakfast each morning. I hope you will come back very soon as Southern Utah has so many beautiful areas to visit. Safe travels.
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Henderson, Colorado
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 14, 2012

I had booked the hotel for when I ran the St George Marathon. The hotel is spotless, the rooms are great suites, with a couch and sitting area. The pool is nice, and the hot-tub was perfect after my run. Even with all that being in place, the staff were incredible, and did many extras for the racers. The General Manager, Don Fritschle, even brought an item up to our room when we called down for something. On race day, the hotel had an early breakfast for the runners, at 3:00AM! They also had a shuttle available to take us to the race.
There is a gravel parking area for larger vehicles at the back of the property.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 18, 2012
Thank you for sharing your recent stay with us. Your kind words are much appreciated. The Clarion Suites staff and I look forward to the St. George marathon participants every year and enjoy offering our special runners breakfast and complimentary shuttle. I hope you will sign up for next years marathon and choose the clarion suites for your hotel of choice. Please come back soon.
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Tucson, AZ
Top Contributor
135 reviews 135 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed October 1, 2012

Comfortable, nicely decorated, good sized rooms. Big surprise: plenty of light in the bathroom! The TV, refrigerator and closet area were all enclosed in cabinetry, giving a sleek and neat appearance. There were plenty of towels and pillows. We felt that the king sized bed could have been firmer. We didn't use the pool or eat breakfast but both looked clean and neat. We weren't able to access the WiFi from our room-maybe too far from the signal source, but not an issue for our one night stay. In short, very good but not extraordinary, better than most of this type.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 4, 2012
Thank you for taking the time to comment on your recent stay with us. I hope you will come back soon and stay longer so you can take advantage of our fabulous breakfast and refreshing pool. I do apologize that you had trouble accessing our wireless internet. I just as of yesterday have upgraded our wireless to a faster speed and I do have 13 access points throughout the hotel so that all guests will have a quick and easy access to the free wi-fi. Please come back again soon.
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North Ogden, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2012

This motel just keep getting better and better! Rooms are clean, beds and pillows are comfey, staff is helpful and friendly, pool is sparkling and the breakfast is delish! One tiny little suggestion to the motel: Invest in some high thread count sheets :) We are staying there again in October on our way to Las Vegas.

Room Tip: Poolside is nice.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, October 4, 2012
Thank you for your kind words. I really do appreciate your comments as they tell us what we are doing right and how we can improve. I look forward to your upcoming stay in October. See you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites

Address: 1239 S. Main Street, St. George, UT 84770 (Formerly Comfort Suites)
Phone Number:
Location: United States > Utah > St. George
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in St. George
#6 Romantic Hotel in St. George
#9 Family Hotel in St. George
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Suites 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Located directly off of the I-15 Interstate in sunny St. George, Utah, the Clarion Suites (formerly the Comfort Suites) is an award winning property in the Choice Hotel Chain. A free full hot breakfast is offered to our guests every day. All mini suites are equipped with microwave, refrigerator, coffee/tea maker. Close to Zion National Park, Bryce, North Rim Grand Canyon, Dixie State College, Dixie Convention Center and Tuacahn Amphitheater. ... more   less 
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Also Known As:
Clarion Hotel St. George
Comfort Suites St George
St George Comfort Suites
Clarion Suites St. George, Utah

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