I got kicked out of my, honestly disgusting room by the "managers" after insisting on some level of customer service beyond the most basic, rude treatment. They gave me 5 minutes to vacate the place. I could not pack my stuff fast enough. WOW. Never in my life. After getting the run-around by the owners over my complaints about the room, I made the mistake of slapping my palms on their counter. I admit that was not the best thing to do but the reaction from the couple behind said counter actually scared the crap out of me. I thought the husband was going to give me a beat down. List of complaints other than the aforementioned incident: 1. Rude owners without the slightest idea of what customer service means, 2. The room was dirty. There were stains on the tub, the light switch in the bathroom had grime packed into it, the air conditioning did not work, the bed had a gash in the side of the box springs that was rusty. I booked online a week in advance, and was somehow issued a smoking room. I did not request smoking... because I do not smoke. The smell makes me nauseous. When I checked in, I asked to be moved to a non-smoking room but was told there were none available. I asked if they would please try to get me one for the second night, but when I asked about it the next morning, that's when the shenanigans with the psycho owners started. Yes I did start to lose it. I was very frustrated with the lack of effort and disregard for the slightest concern for a customer. Big mistake on my part that led to a very upsetting incident from which there was no way to defuse, even after my repeated attempts to apologize. I fled post haste. Should have read the many complaints here before booking.
- Official Description (provided by the hotel):
- Truck parking/big rig parking available. ... more less
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- Also Known As:
- Rodeway Inn St George
- St George Rodeway Inn
- Rodeway Inn Red Hills St. George, Utah