Just a word of wisdom. Don't expect reward for being a loyal guest. Rooms on Entrada's website deceiving. When asking for money back after room being a handicap room, we were told we can't do that beyond 24 hour policy. Then to make matters worse we were told that this room was not handicapped. Interesting since the shower head is 4 feet high and a flat wide open roll in to shower stall and seat under shower head. Also, closet had lower level of railing for hanging clothes. We are educated with doctorate degrees and it doesn't take a "rocket scientist" to figure this out. Someone needs to train the front desk staff to be aware of their surroundings and not tell guests there is are no handicapped rooms. Especially guests that have been there yearly since they opened. Will not be back. Don't like being demeaned. So just beware. So sad.
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