I have been here three times now. Each time, our server (not always the same girl) has been a little bit ditzy and not the most knowledgeable about the menu. The most recent visit, we walked in and three employees (two girls and a guy who looked like maybe the manager) were just talking and talking behind the counter. They looked at us and saw us walk in, but never acknowledged us. After about a minute or two of standing there, a girl who ended up serving us asked to go or dining in, and we were dining in, so she said to choose a table. We did. We ordered pretty quickly. I like their arrabiata and LOVE their meatballs so I got the lunch special arrabiata and requested two meatballs in addition. When the food came, there were no meatballs. When she came to check on us after a few minutes I asked for some meatballs, and she returned with just one. It was a little bit annoying. My husband got the pizza and it was dripping with grease. Like I said, I love the meatballs, but I don't think we will return because the staff does not act like they care much about the service.