We arrived at 9:30 PM and there was no one at the front desk. Left a sign to call only to find out they left the phone at the front desk also. Were assigned room 424. When we got to the room the key wouldn't open door so went back down to get rekeyed. Returned to #424 and opened the door to find people already in the room. Returned to front desk for another room! Twenty minutes after being in room there's a knock on the door. Gentleman from front desk is handing me new key cards. No idea why and didn't want to know. Breakfast the next morning was horrendous. My husband grabbed a banana only to open it and find it half rotten. The "kitchen" girl looked totally confused and could not keep up with the demand in food for so many people wondering around. Too many parents leave their kids loose in these situations that leaves people like us leaving without any breakfast. Very RUDE!