We stayed at ORE St. George on an RCI exchange. When we got to our unit, there was an odor of urine coming from the master bath. The office had closed for the evening, so I called the next day and was told that there was no one available to clean because it was Sunday and everyone was off work. I also informed them that I had spotted ants in the bathtub. I was assured the unit would be cleaned and sprayed the following morning. We got back at the end of the day and the bathroom had not been cleaned. Called the office again and the cleaning people had gone home for the day, but I was promised they would come at 10 a.m. the next day (Tue). We were there until almost 11 and no one showed up. Once again, we got back after the day's activities and discovered our unit hadn't been serviced. This time we called the office and they told us that the cleaning people had showed up but didn't come in because we weren't there. This is pretty atypical, and no one told us we had to be there to let them in. Still, if they had come at the agreed upon time, we would have been there.
Tuesday night I woke in the middle of the night with an insect crawling across my face. My daughter woke up in the morning with a good-sized cockroach in bed with her (see photo). My husband noted that there was no seal between the bottom of the front door and the threshhold, leaving a gap big enough for rodents to enter if they wanted to, so all the spraying in the world wouldn't control the vermin.
Also, someone took a dump in the family pool, so it was closed for cleaning. I inquired at the office if my two teen daughters could use the adult pool in the mean time and was told absolutely not. I can certainly understand how adults would like to have a quiet place without a bunch of little kids running around screaming and splashing (and using the pool for a toilet), but 15- and 17- year-old girls aren't going to be doing those things, and, under the circumstances, I think a little flexibility was in order here.
Other issues were trivial in comparison, but I mention them for completeness: the wireless internet did not work in the unit as promised; the air conditioning was barely able to keep up with the extreme temperatures (108 degrees in the afternoon), and the bedroom fans made so much noise you couldn't sleep with them running. Also, the way the ceiling fan/light fixture in the living room was wired, you couldn't have the fan going unless the light was on as well. So if someone were using the sleeper sofa, they couldn't have the fan on at night. The bedroom was so narrow you had to side-step between the bed and the dresser to get to the closet.
What really made this such a bad stay was the utter lack of concern on behalf of the office staff. I've traveled quite a bit and I realize things happen sometimes, but no one seemed to be willing to take any initiative to correct problems. There is no mechanism to handle anything outside of regular business hours. After the bugs in the beds, we decided to leave and no one asked us why we were checking out early. I volunteered the information, but no apology, no follow-up, nothing.
- Also Known As:
- Ore At St George By Evrentals St. George, Utah