I made a reservation here on quick notice. The hotel was pretty full as there was a group in house, but the front desk agent was completely accommodating and had a great attitude (the phone was actually answered with cheery voice instead of drab). I appreciate great attitudes and customer service and the staff that I was in contact with for the 1 night I stayed there were great. I couldn't have been more impressed with my stay. The hotel is going the a much needed renovation, and from what I could see happening (lobby and in my room) it's going to look great.