I'm a real fan of Hampton Inn. I've come to expect good service, comfort, and quality. Surprisingly, the Hampton in St. George, Utah, didn't make the grade last Friday night/Saturday morning.
The hotel is currently being renovated and staff clearly does everything possible to minimize any inconvenience. The problem, however, one that I would never have anticipated, arose at 5:00 AM when I climbed out of bed and into the shower. There was no hot water! By the time I finished my shower, the water temperature had risen to luke warm.
I informed the hotel clerk of my experience and he said he would "leave a note" regarding my complaint. He confided that he had difficulty brewing coffee, seemingly due to cold water. Beyond my unpleasant experience in a cold shower, I was also disappointed by the fact that nobody from the hotel contacted me to acknowledge my complaint. I'm not sure that management was ever informed.
This is not what I've come to expect from Hampton Inn.