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“Don't expect a Hampton Inn...” 2 of 5 stars
Review of Americas Best Value Inn

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Americas Best Value Inn
2.5 of 5 Motel   |   915 S Bluff St, St. George, UT 84770   |  
Hotel amenities
Ranked #36 of 42 Hotels in St. George
Rock Springs, Wyoming
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
105 helpful votes 105 helpful votes
“Don't expect a Hampton Inn...”
2 of 5 stars Reviewed July 5, 2013

Quick overnight stay might be OK, but this place has a lot of problems. Just a few: breakfast is awful! No protein at all....just waffles, cereal, bread, and the set up of the breakfast was just terrible and unappealing. Didn't even want to eat in there. No A/C and in the 'dining room', check in area, and this is in a Las Vegas like climate in July! Also, remote control did not work for TV. There was a big hole in the wall that needed to be patched up. Dated furnishings. Again, if you just want to sleep and shower, might be OK.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Manager at Americas Best Value Inn, responded to this review, August 8, 2013
Dear Valued Traveler,
I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. Your hotel experience was not the quality of service Americas Best Value Inn stands for. You were promised a clean room and there is no excuse that we failed to provide you with that. The hotel staff strives to provide quality guest service, and we fell short of our goal. Please accept my sincere apologies.
Sincerely
Tammie
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78 reviews from our community

Traveler rating
    15
    9
    19
    8
    27
See reviews for
33
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6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2013

If you don't mind pets running down the hall and someone else's hair in your bed, this place is for you! When we arrived and headed to our room, a kid was chasing a cat down the hall. We opened the door to find a room that was sterile (as in in looked like a hospital/rehab room) but not by any means clean. When we turned down the bedding to get into bed, there was a glob (we are not talking a couple hairs) a whole mass of hair in the sheets. I was irritated to say the least. I went to the front desk assuming they would put us in a new room, but no. She said, "Do you want me to change the sheets?" I was shocked she even had to ask!! About 20 minutes later, here they came with sheets flung over the shoulder and under the arm. GROSS!!! They didn't even take a minute to look at the hair, just flung the sheets about to get them off the bed, the hair flying onto the floor. The clean sheets fell to the floor as they were trying to get them on the bed. The floor was black and left all of us with black feet. Overall, dirty and very uninviting. I would never stay here again or recommend it to my worst enemy!!

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Manager at Americas Best Value Inn, responded to this review, August 8, 2013
Dear Traveler,
I apologize for the issues that you encountered. Thank you for taking the time to leave your feedback, as we will use this information to improve our service and reinforce our housekeeping checklists. We hope you will consider giving us another try when your travels bring you back to St. George UT.
Sincerely,
Tammie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 27, 2013

Just needed a place to stop on our road trip. Didn't book online, walked up & checked out a room before paying for it.

Blanket had a tiny stain on it. The WiFi didn't work at all, which was more important for us as we're planning our road trip day to day.

We asked to switch rooms, and the receptionist told us that internet had been down and it only works in the lobby. We then asked another time if we could switch rooms or maybe get a refund since they didn't mention the free wifi was not working when we bought the room. She let us switch into a room closer to the lobby, and wifi works here.

She didn't give us any trouble about it.
As for the room - it's clean and yes, there is cartoon network here.
Still, I have paid less for more in the past.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Manager at Americas Best Value Inn, responded to this review, August 8, 2013
Dear Value Traveler,
I apologize for the displeasure that you encountered while at the hotel. We will be sure to address and review this information to improve our quality and service.
Sincerely,
Tammie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 20, 2013

I made a reservation for three nights starting on a Friday. When we got there, they did not have a reservation for us, but did have a "no show" for the night before. I was positive my reservation was for Friday, Sat. and Sunday. We had to pay for Thursday even though we weren't there and even though we were given a little bit of a break on the next three nights, I still feel cheated. If it hadn't been so late, I would have found another hotel. I also wondered if they'd try and charge us for another "no show" if I left.

Won't stay here again.

Room Tip: Spend a few extra bucks and stay somewhere else...
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Front Office Manager at Americas Best Value Inn, responded to this review, August 21, 2013
Dear Valued Traveler
We are sorry to hear of the many issues that tarnished your stay. Your experience is certainly not typical and we are very embarrassed by your review. We do strive to be a quality hotel in service, comfort, and cleanliness and sincerely apologize for missing the mark during your stay. We can only hope that you might give us another try so we can prove that we take cleanliness and guest comments very serious.
Sincerely,
Tammie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 14, 2013

This was your average hotel. I have seen worse, but for laying your head down and sleeping it will get you through the night. I wasn't impressed with my arrival, the man who greeted me or lack there of was on two phones and ignoring me as I stood there. The power plugs in the room were so old they would not hold anything in the wall, cell phone charger, computer, hair dryer etc...The digital clock wasn't even plugged into the wall and couldn't be plugged in without moving the bed. It did have a small fridge and the room was decent, but nothing great. It was quite obvious his family lives in the hotel as his son was in his PJ's and messy hair the next morning when I asked if there was more milk at the breakfast and the dad basically yelled at the son to get more milk. It did have free WiFi that worked well. I noticed the manager/owner parked his personal car overnight in one of the closes parking spots, not real impressed with that since the customers had limited parking. The continental breakfast was decent, not great, but not bad. Overall, I would not want to stay here again, thankfully it was one night.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Front Office Manager at Americas Best Value Inn, responded to this review, August 22, 2013
Dear Valued Guest,
Thank you for your review alerting us of your dissatisfaction with your stay. We have taken your comments very seriously and have contacted our housekeepers immediately . We look to improve from your feedback and wish you safe travels.
Sincerely,
Tammie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perris
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 11, 2013

I have traveled alot, and I have stayed in some pretty cheap rooms. But this was the worst place I have ever stayed in. The rooms were very dirty, the rugs were gross. The beds were the most uncomfortable. We had several rooms booked for friends and family and each was worst than the other. One with and iron board and no iron. One had a door from the TV amoir almost take his head off. Our room had the smoke alarm battery going off, till we had to take it off the ceiling. When I turned the alarm into the manager, i told him" this keeped us up all night" his reply. "What are you sure" really I said would I be here complaining. This would be a great place for the Tv show Hotel Impossible to show up and take over. This place is in real need of some help. Sorry nothing good to say about it. Don't Stay here.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Front Office Manager at Americas Best Value Inn, responded to this review, August 23, 2013
Dear Traveler,
I apologize for the issues that you encountered. Thank you for taking the time to leave your feedback, as we will use this information to improve our service and reinforce our housekeeping checklists. We hope you will consider giving us another try when your travels bring you back to St. George UT.
Sincerely,
Tammie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearfield, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 7, 2013

I was not looking for something real fancy at a low price, just a clean comfortable room where things worked and where you would be treated with dignity and respect. Not here! The halls and carpets were very dirty. Nothing seemed to work in the room. There idea of room service is drop off a couple of towles. That is all. They cleaned nothing, did not even make the beds. But to make up for it, the manager was extremly rude to everyone, to me, my son and even the represenative of travelocity that had to call him. When I asked for a copy of the recipt on my credit card he ran for incidentals he refused. When I insisted, he literaly yelled at me as I stood at his front desk and told me to leave and never come back. No problem. We finally agreed on something.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayyed1340, Front Office Manager at Americas Best Value Inn, responded to this review, August 23, 2013
Dear Valued Traveler,
I do apologize for the displeasure that you encountered while at the hotel. We will be sure to address and review this information to improve our service.
Sincerely,
Tammie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn

Address: 915 S Bluff St, St. George, UT 84770
Location: United States > Utah > St. George
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 42 Hotels in St. George
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Americas Best Value Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Americas Best Value Inn-St George is a newly remodeled Hotel. We offer Free Wi-Fi, Deluxe continental breakfast and lots more! Close to Restaurants, Banks, Shopping center and most major attractions, it the best in its kind hotel in St George! Stay with us and take advantage of the great golf and tucahn packages that we offer. Located between the business and financial center of Accra and Ghana’s premier harbor city Tema, we will make your stay an unforgettable experience. ... more   less 
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Also Known As:
Americas Best Value Hotel St. George
Americas Best Value Inn St. George, Utah

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