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“Best Place to Stay in Richfield” 5 of 5 stars
Review of BEST WESTERN Richfield Inn

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BEST WESTERN Richfield Inn
2.5 of 5 Hotel   |   1275 North Main Street, Richfield, UT 84701   |  
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Ranked #9 of 13 Hotels in Richfield
Portland, Oregon
Top Contributor
82 reviews 82 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
“Best Place to Stay in Richfield”
5 of 5 stars Reviewed July 30, 2011

This is a great little hotel. It's run by a very nice Indian family. The breakfast is good, the pool is nice, the rooms are large and very clean. I've stayed in the Hampton Inn and several others, this is the best for value and comfort.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
Dear Guest
We're so happy you enjoyed your stay with us at the Best Western Richfield Inn. We appreciate your compliments and definitely invite you back to stay with us again. We're growing on a daily basis trying to bring our guests not only the most comfortable stay on their trip but to have the friendliest staff and the best of accommodations. Again, thanks so much for your review and keep us in mind on your next trip to Utah. We're always running specials and special packages. Contact us direct and ask us what we can design for you in the way of a special package.
Best Regards,
Ishwar Chaudhari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    59
    28
    14
    27
    48
See reviews for
55
53
6
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
san diego, california
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 26, 2011

After a mix-up with our reservation, we were placed in a room that had a bad smell to it (musty) and lingering tell-tale smoke. Front desk was extremely rude and after observing how they operate, I had a better understanding of why my reservation was not correct...front desk always on their cell phones and did not operate in a professional manner. Breakfast was so-so. After having this experience at this location, I will not stay at this facility again.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Stevens, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed July 12, 2011

This Best Western is definitely on the decline. Nothing too terrible, just not up to Best Westen standards. I was glad I was using my points and not cash to pay for it. The carpeting had bulges that I tripped on. When we first walked into the room I thought the bed had been slept on. I checked the sheets and they appeared clean. But the bottom sheet was too small and kept popping off. Pillows were old and small. The bed was sway backed. No elevator and the clerk didn't want to give us a ground floor but eventually did. Tried to charge me $30.00 for using my points. The air did work and there was plenty of coffee packets. Breakfast room was too small. Not the usually choices, pre-packaged rolls and cereal was available. I wouldn't stay there again but I doubt it will be a Best Western much longer.

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 23, 2011

Arrived at 3:00 p.m. no one at front desk, so we rang bell as sign indicated...o one came, so called extention indicated - finally a guy came and was very abrupt with us. Every time we went past front desk, no one was there until about 9:00 that night. Bathtub had human hair in it and threadbare towels - otherwise room was ok for just a place to sleep.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Payson, Utah
Top Contributor
60 reviews 60 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed June 13, 2011

The rooms are old and not overly clean. It really needs a face lift. Rooms are cheap and you get what you pay for.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 31, 2011

At this Best Western we had very nice comfortable room with microwave and refrigerator, comfortable bed, indoor pool and fitness room, and substantial breakfast. The manager was very friendly and attentative as were the service staff. The only minus was that there was no elevator to the second floor.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
Dear Guest
We're so happy you enjoyed your stay with us at the Best Western Richfield Inn. We appreciate your compliments and definitely invite you back to stay with us again. We're growing on a daily basis trying to bring our guests not only the most comfortable stay on their trip but to have the friendliest staff and the best of accommodations. Again, thanks so much for your review and keep us in mind on your next trip to Utah. We're always running specials and special packages. Contact us direct and ask us what we can design for you in the way of a special package.
Best Regards,
Ishwar Chaudhari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 15, 2011

The hotel was very clean, quiet, and the front desk was friendly. The morning FREE breakfast exceeded our expectations with waffles, cereal, bagels, yougurt, coffee, juices, and dounts, etc. The rooms were excellent and the bed were comfortable. And in all it was a good experience and we will stay here again when we are in Richfield, UT.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Manager at BEST WESTERN Richfield Inn, responded to this review, March 16, 2014
Dear Guest
We're so happy you enjoyed your stay with us at the Best Western Richfield Inn. We appreciate your compliments and definitely invite you back to stay with us again. We're growing on a daily basis trying to bring our guests not only the most comfortable stay on their trip but to have the friendliest staff and the best of accommodations. Again, thanks so much for your review and keep us in mind on your next trip to Utah. We're always running specials and special packages. Contact us direct and ask us what we can design for you in the way of a special package.
Best Regards,
Ishwar Chaudhari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Richfield Inn

Address: 1275 North Main Street, Richfield, UT 84701
Phone Number:
Location: United States > Utah > Richfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Richfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Richfield Inn 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Richfield Best Western
BEST WESTERN Richfield Inn Utah

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