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“Nice, Clean Hotel” 4 of 5 stars
Review of La Quinta Inn Provo Town Center

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La Quinta Inn Provo Town Center
2.5 of 5 Hotel   |   1460 S. University Ave., Provo, UT 84601   |  
Hotel amenities
Ranked #8 of 20 Hotels in Provo
Ingram, Texas
Top Contributor
102 reviews 102 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
“Nice, Clean Hotel”
4 of 5 stars Reviewed August 18, 2014

I stayed at this hotel while moving from Washington state to Texas. They allow pets and I had my cat with me so this was ideal. The room was clean but what made the hotel stand out for me was the fact that they had a restaurant attached. I would stay at this hotel again if in Provo.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart M, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, September 8, 2014
Dear Guest,
Thank you for taking the time to provide us with feedback regarding your stay. We are very delighted to hear that you truly enjoyed your stay here at the La Quinta, and that our team was able to meet and exceed your expectations. We invest a lot of time and effort in training our team to ensure the highest level of warm and personalized service to all of our guests. We hope to have the ability to serve you again in the near future. Additionally, we certainly hope that you will also share your memorable experience with your friends and family as we would love the opportunity to serve them as well.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    51
    51
    32
    15
    9
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Vancouver BC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014 via mobile

Room spacious, clean and comfy bed. Fridge, micro wave coffee. Full breakfast in the morning. Staff friendly and helpful. Curtains wouldn't close only negative. Everything we asked for was provided. Connected to ruby river resteraunt and mall across the street

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart M, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, September 8, 2014
Dear Guest,
Thank you for taking the time to provide us with feedback regarding your stay. We are very delighted to hear that you truly enjoyed your stay here at the La Quinta, and that our team was able to meet and exceed your expectations. We are sorry about the curtain malfunction in your room and it has been fixed. We invest a lot of time and effort in training our team to ensure the highest level of warm and personalized service to all of our guests. We hope to have the ability to serve you again in the near future. Additionally, we certainly hope that you will also share your memorable experience with your friends and family as we would love the opportunity to serve them as well.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
3 of 5 stars Reviewed August 15, 2014

The room was not as clean as I expected. For the price that I paid, I was hoping something cleaner. The room looked old and had a wet carpet floor. The personnel was really accomodating, but during the checkout personnel was not in the frontdesk and was difficult to find him. There is definetly room for improvement in the service and the quality of the rooms.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart M, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, September 8, 2014
Dear Guest,
Thank you for very much for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not meet your expectations during your recent stay with us. Providing our guests with the best possible hospitality and service has always been our mission. We have given attention to the problem and thank you for bringing it to our attention. We want you to know that we truly enjoy sharing our passion of providing great customer service with our guests, and we take immediate action to correct any issues that are brought to our attention from our valued guests. If you would like to discuss your stay further, please feel free to call me directly at 801-374-9750. We would love an opportunity to serve you again and not only meet, but exceed your expectations. We hope to see you again and wish you the very best in the future.

Best regards,
(insert GM name)
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Spring Valley, United States
1 review
2 of 5 stars Reviewed August 7, 2014

This place allows dogs in rooms and these dogs bark which can be heard in other rooms. I did not know that the firm allowed dogs. They should have revealed the policy to other guests. I would have chosen another hotel if I had known of this weird policy.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart M, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, September 8, 2014
Dear Guest,
Thank you for very much for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not meet your expectations during your recent stay with us. Providing our guests with the best possible hospitality and service has always been our mission. We, like all La Quinta's are a pet friendly hotel, and I am sorry if this inconvenient for you during your stay. We want you to know that we truly enjoy sharing our passion of providing great customer service with our guests, and we take immediate action to correct any issues that are brought to our attention from our valued guests. If you would like to discuss your stay further, please feel free to call me directly at 801-374-9750. We would love an opportunity to serve you again and not only meet, but exceed your expectations. We hope to see you again and wish you the very best in the future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
Top Contributor
82 reviews 82 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 1, 2014

We stayed here about a decade ago. It was OK then and it's still OK. Others mentioned that its been updated. Yes, but the workmanship was sloppy. Door hardware was painted over in our room. We had a first floor room and the window had only shears for covering. At night you could look from the parking lot into the rooms unimpeded. The outdoor pool was clean and large. The breakfast area is much too small to serve this property. The lobby is huge and could be better used for breakfast seating. Breakfast was below average. The adjoining restaurant, Ruby River, is worth considering for dinner.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, August 9, 2014
We appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards.

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed July 26, 2014

While the staff was quite friendly the hotel is very dingy and outdated. Pool seemed clean as did bath though the faucet dripped if not turned off with quite excessive force. Breakfast was identical for the 8 days I stayed with few, if any, healthful choices. Carpet is old - wrinkled and seemed dirty to me though service staff were excellent. Bed was lumpy and not the typical for La Qaunita which in past I had experienced as EXCELLENT - this one was definitely not the same.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, August 9, 2014
We appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards.

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

The building has gone through a well done renovation, The room was clean and well kept.
Great pillows, Friendly and well trained staff, Very surprised, how quite the room was for the location. several fast food, buffets and Denny's type restaurants nearby.
Morning breakfast; well done. Easy freeway access.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, July 22, 2014
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Provo La Quinta. We look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Provo Town Center

Address: 1460 S. University Ave., Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Provo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Provo Town Center 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Aside from a great location - close to I-15, the Provo Towne Centre Mall, and many choices of eating establishments - The La Quinta Inn Provo Town Center offers outstanding amenities and beautiful, comfortable rooms. Each spacious guest room is equipped with free high-speed Internet access, a coffee maker, hair dryer, refrigerator, and much more. The hotel offers a refreshing outdoor pool (seasonal), convenient onsite fitness center, as well as two meeting rooms for up to 170 guests at La Quinta Inn Provo Town Center. ... more   less 
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Also Known As:
La Quinta Inn Provo Town Hotel Provo
La Quinta Provo
Provo La Quinta
La Quinta Inn Provo Town Center Utah

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