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“Very comfortable bed.” 4 of 5 stars
Review of La Quinta Inn Provo Town Center

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La Quinta Inn Provo Town Center
2.5 of 5 Hotel   |   1460 S. University Ave., Provo, UT 84601   |  
Hotel amenities
Ranked #8 of 20 Hotels in Provo
Oak Harbor, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very comfortable bed.”
4 of 5 stars Reviewed May 7, 2013

Just needed a comfortable overnight stay and this place fit the bill. We actually had a handicapped equipped room so the bathroom was a bit different but no worries. Bed was VERY comfortable and the breakfast was great in the morning. Very clean. Only negative was the vent in the bathroom seemed to go right into the next room and we could hear their conversations quite easily. Made us want to be quiet! Could have been awkward if you know what I mean.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, May 9, 2013
Dear valued guest, we appreciate your feed back and are very pleased to here that your stay was restfull and comfortable. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities.. We look forward to seeing you soon!
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Durango, Colorado
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2013

Very easy access off the highway. Also a shopping mall across the street. We had two dogs so having the room located by an exterior door was very convenient. There is also a restaurant attached. Being a Friday night it was very busy so we opted to have the prime rib delivered to the room. It arrived in 20 minutes and was delicious!!

Next morning the hotel breakfast in the lobby was packed with a tour group - or two. I have to commend the woman filling the bacon, eggs, etc. She kept everything filled as well as clean up and get the furniture back place. She did a super job!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, April 23, 2013
We appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to making your next visit as enjoyable as your last. Hope to see you soon!
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Kalispell, Montana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

On a trip to Las Vegas, we stopped in for one night here. The hotel was clean, beds were comfortable and staff was very friendly. The pool was under construction when we were there, but they were very accomodating and sent us to their other property across the street which was very nice. There are plenty of restaurants close by and this is easy access off I-15. Rooms have a refrigerator and microwave which is convenient.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, April 16, 2013
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Provo La Quinta. We look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.
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A TripAdvisor Member
4 of 5 stars Reviewed April 7, 2013

Our family took a spring break trip and stayed in three different hotels. This was a great hotel by many standards. This hotel was clean and comfortable. The fitness room had well maintained equipment, towels, water, and TV. The pool is only available during the warm summer months as it is outside. The breakfast is complete with a breakfast meat (bacon or sausage) scrambled eggs, pastries, bagels, self-made waffles, cereal, fruit, juices and milk. Location is walking distance to a mall, banking, food and a transportation hub. The staff was friendly and acknowledged you as you got near. The reservations were secured online and were accurate. The lobby was clean and well appointed. Meeting rooms were available if you had a need for one. Good pricing made it a good value too.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, April 16, 2013
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Provo La Quinta. We look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephenville, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 26, 2013

Average hotel, great location. It's average La Quinta, which still is pretty nice. Especially if on a budget.
I've stayed here three different times and was satisfied each time. Close to the mall, or any other kind of shopping you could want to find in south Provo.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, February 27, 2013
We appreciate you taking the time to tell us about you experience. Your satisfaction and continued trust in La Quinta are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standard.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 8, 2013

Let me start by saying that I would not recommend this hotel! I booked this hotel online for two nights as we were on our honeymoon traveling through Nevada, Utah, Colorado, and Arizona.

We arrived at about 9 PM on a January night. When we spotted the hotel from the road, we thought it looked average for a LaQuinta and having past positive experiences with the brand, we felt relieved. That reputation was soon to change.

We walked in to the front-desk area and took a place in line behind another man who was checking in solo. While waiting, I observed that the front-desk area appeared to be a buffet line as someone's dinner was spread out all over the counter area. When it was our turn, we let the clerk (Adam) know that we were there to check in and we had a reservation. He quickly pulled up our reservation on the computer and told us that "hotwire has you booked for 2 nights in 2 queen beds". Immediately, I asked if there was any way to change the request (we were on our honeymoon afterall). The clerk didn't even check to see available rooms (but from the looks of the parking lot there were plenty) before telling us that he wasn't allowed to make changes. He did however push the restaurant on us, by handing us a coupon for a free appetizer and telling us that his food (pointing to all the food on the counter area) looked good, then we should go check it out. He directed us to our and told us to pull our car around to a stairway, go up the stairs and our room was to the left.

We did as told and before long, we found ourselves facing a steep set of stairs to tote six suitcases up between the two of us (fishing was part of our trip and we didn't feel comfortable leaving our gear in the car). When we entered the room, it seemed dated and had an "old" smell to it but overall was pretty clean. The furniture and bed linens are in desperate need of an update - think 1993 hotel room. We freshened up a bit, before heading down to the restaurant for a bite to eat. We walked down the hall to another set of stairs so that we could avoid walking outside in the cold since the restaurant is connected to the hotel. On our way, we passed a room service tray with leftovers from someone's supper on it (please take note of this fact as I'll talk about the tray again later).

That night, after eating an average meal at the adjacent restaurant, we chose one of our queen beds and settled in for the night. My husband, who'd driven the majority of the day, was exhausted and fell asleep before I could even get in bed. Immediately, I noticed that there was a slope in the bed on my side which made it almost impossible for me to sleep. After several hours of tossing and turning, I could bear it no more and woke my husband up at about 3 AM to tell him we had to switch beds. We moved all of our suitcases off the other bed in the middle of the night and switched to what was a somewhat more comfortable bed (although it would have been nice to have a king).

The next morning, we awoke early and went to breakfast about 7 AM. The breakfast spread was impressive for a free hotel breakfast - there was sausage, eggs, fruit, assorted cereals, pastries, toast, juices, coffee and more. After getting our fill, we returned to the room before heading out for the day. The maid service had begun their daily routine. I noticed that the tray of leftover food, previously mentioned was still in the same spot it had been the night before. As we were leaving later that day, I observed a maid pick up the tray and place it on the floor in the hallway next to the vending machines on the second floor.

We stayed another night, which was slept in the better of our two beds and checked out at 4 AM the next morning. As we were lugging all of our suitcases down the stairs, I saw the same leftover tray of food still sitting on the floor in the hallway (eww!)! We stopped by the lobby to check-out and two employees were behind the counter. Before I even got close, one of them asked if they could help me. I told them I just needed to check out. He typed a few keys and said "all set" without asking me even once how my stay was or if there were any issues.

Overall, this a great budget friendly option if you're just in need of a bed to sleep in (and willing to roll the dice on level of comfort). I wouldn't recommend this hotel nor would I stay here again if visiting the area again.

Room Tip: Ask for a first floor room if you have luggage and don't book through Hotwire if you'd like...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zackary B, Front Office Manager at La Quinta Inn Provo Town Center, responded to this review, February 10, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Provo Town Center

Address: 1460 S. University Ave., Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Provo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Provo Town Center 2.5*
Official Description (provided by the hotel):
Aside from a great location - close to I-15, the Provo Towne Centre Mall, and many choices of eating establishments - The La Quinta Inn Provo Town Center offers outstanding amenities and beautiful, comfortable rooms. Each spacious guest room is equipped with free high-speed Internet access, a coffee maker, hair dryer, refrigerator, and much more. The hotel offers a refreshing outdoor pool (seasonal), convenient onsite fitness center, as well as two meeting rooms for up to 170 guests at La Quinta Inn Provo Town Center. ... more   less 
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Also Known As:
La Quinta Inn Provo Town Hotel Provo
La Quinta Provo
Provo La Quinta
La Quinta Inn Provo Town Center Utah

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