Let me start by saying that I would not recommend this hotel! I booked this hotel online for two nights as we were on our honeymoon traveling through Nevada, Utah, Colorado, and Arizona.
We arrived at about 9 PM on a January night. When we spotted the hotel from the road, we thought it looked average for a LaQuinta and having past positive experiences with the brand, we felt relieved. That reputation was soon to change.
We walked in to the front-desk area and took a place in line behind another man who was checking in solo. While waiting, I observed that the front-desk area appeared to be a buffet line as someone's dinner was spread out all over the counter area. When it was our turn, we let the clerk (Adam) know that we were there to check in and we had a reservation. He quickly pulled up our reservation on the computer and told us that "hotwire has you booked for 2 nights in 2 queen beds". Immediately, I asked if there was any way to change the request (we were on our honeymoon afterall). The clerk didn't even check to see available rooms (but from the looks of the parking lot there were plenty) before telling us that he wasn't allowed to make changes. He did however push the restaurant on us, by handing us a coupon for a free appetizer and telling us that his food (pointing to all the food on the counter area) looked good, then we should go check it out. He directed us to our and told us to pull our car around to a stairway, go up the stairs and our room was to the left.
We did as told and before long, we found ourselves facing a steep set of stairs to tote six suitcases up between the two of us (fishing was part of our trip and we didn't feel comfortable leaving our gear in the car). When we entered the room, it seemed dated and had an "old" smell to it but overall was pretty clean. The furniture and bed linens are in desperate need of an update - think 1993 hotel room. We freshened up a bit, before heading down to the restaurant for a bite to eat. We walked down the hall to another set of stairs so that we could avoid walking outside in the cold since the restaurant is connected to the hotel. On our way, we passed a room service tray with leftovers from someone's supper on it (please take note of this fact as I'll talk about the tray again later).
That night, after eating an average meal at the adjacent restaurant, we chose one of our queen beds and settled in for the night. My husband, who'd driven the majority of the day, was exhausted and fell asleep before I could even get in bed. Immediately, I noticed that there was a slope in the bed on my side which made it almost impossible for me to sleep. After several hours of tossing and turning, I could bear it no more and woke my husband up at about 3 AM to tell him we had to switch beds. We moved all of our suitcases off the other bed in the middle of the night and switched to what was a somewhat more comfortable bed (although it would have been nice to have a king).
The next morning, we awoke early and went to breakfast about 7 AM. The breakfast spread was impressive for a free hotel breakfast - there was sausage, eggs, fruit, assorted cereals, pastries, toast, juices, coffee and more. After getting our fill, we returned to the room before heading out for the day. The maid service had begun their daily routine. I noticed that the tray of leftover food, previously mentioned was still in the same spot it had been the night before. As we were leaving later that day, I observed a maid pick up the tray and place it on the floor in the hallway next to the vending machines on the second floor.
We stayed another night, which was slept in the better of our two beds and checked out at 4 AM the next morning. As we were lugging all of our suitcases down the stairs, I saw the same leftover tray of food still sitting on the floor in the hallway (eww!)! We stopped by the lobby to check-out and two employees were behind the counter. Before I even got close, one of them asked if they could help me. I told them I just needed to check out. He typed a few keys and said "all set" without asking me even once how my stay was or if there were any issues.
Overall, this a great budget friendly option if you're just in need of a bed to sleep in (and willing to roll the dice on level of comfort). I wouldn't recommend this hotel nor would I stay here again if visiting the area again.
- Official Description (provided by the hotel):
- Aside from a great location - close to I-15, the Provo Towne Centre Mall, and many choices of eating establishments - The La Quinta Inn Provo Town Center offers outstanding amenities and beautiful, comfortable rooms. Each spacious guest room is equipped with free high-speed Internet access, a coffee maker, hair dryer, refrigerator, and much more. The hotel offers a refreshing outdoor pool (seasonal), convenient onsite fitness center, as well as two meeting rooms for up to 170 guests at La Quinta Inn Provo Town Center. ... more less
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- Also Known As:
- La Quinta Inn Provo Town Hotel Provo
- La Quinta Provo
- Provo La Quinta
- La Quinta Inn Provo Town Center Utah