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“Average” 3 of 5 stars
Review of La Quinta Inn Provo Town Center

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La Quinta Inn Provo Town Center
2.5 of 5 Hotel   |   1460 S. University Ave., Provo, UT 84601   |  
Hotel amenities
Ranked #8 of 20 Hotels in Provo
Fillmore, Utah
1 review
1 helpful vote 1 helpful vote
“Average”
3 of 5 stars Reviewed October 29, 2012

We stayed in room 204 the end of October. The TV was old (not a flat screen) and the remote did not work. The room was a little cool so I turned up the heater. It worked well. The blanket was thin and short. I felt like I was pulling on it all night to cover my shoulders. The pillows were fine. The towels were some of the best I've had in a hotel...actually looked at the brand to consider ordering some for my home. The shower head was high on the wall...important to us since my husband is 6'8". The breakfast was standard, folded eggs with cheese melted inside, bacon, waffles, beagles (no cream cheese or butter that I could see) toast and pastry's. Apple & orange juice. Fruit was bananas or apples and the normal hot and three choices of cold ceral. Our room had two beds...pretty sure they were full size beds, not queen. They were average...I've slept on worse at a Hilton in St. George. Tried to call in to fix the bill...they charged my credit card which we used to hold the room and also charged our debt card that we used the next morning at check out. Stayed on the phone for 10 minutes while I typed this review and NEVER got a live person. Just got the recording over and over about all the service reps being busy.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laquintaprovo, Webmaster at La Quinta Inn Provo Town Center, responded to this review, November 2, 2012
Dear Guest,

Thank you for choosing to stay at the La Quinta Inn Provo Town Center during your recent visit to our area.

Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Maintenance was informed of your report of not working Remote and Blanket to look into the matter and see to any necessary replacement or repair.

• I am glad that you found towel in the room assign to you the best.

I hope that the next time you are in our area you will once again choose to stay at the La Quinta Inn Provo Town Center. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
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    33
    15
    10
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64
44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Milwaukee, Wisconsin
Top Contributor
319 reviews 319 reviews
51 hotel reviews
Reviews in 114 cities Reviews in 114 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed October 15, 2012

We had a very nice experience at this La Quinta. When we checked in, we found that the bathtub was not draining properly, and Mgr Adam immediately had us moved to the room next door, which was just fine. We were very comfortable, and breakfast was good.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 5, 2012

Beds were decent and breakfast was good. Great location near I-15. Ruby River in the same complex made a great diner option. Awesome area for our dig to run. Hotel was full. Great to see the economy returning. Will stay here again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemez Pueblo NM
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 18, 2012

We checked in here on a weekday after a long day of travel. We were disappointed to find that this is a really old property and shows lots of hard use.
We were surprised to discover this 2-story hotel does NOT have an elevator. Really now.
When we entered our room, we de coded to clean up before dinner. The bathroom is so small only one person can get in there at a time. Also the sink drains very slowly and we left with a sink full of dirty water.
After dinner I wanted to check my email and the hotel wifi would not connect to the Internet. I called the front desk three times to complain but the service was never up all night.
I would not stay here again and my recommendation is to stay anywhere else.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laquintaprovo, Webmaster at La Quinta Inn Provo Town Center, responded to this review, September 26, 2012
Dear Guest,

Thank you for choosing La Quinta Inn Provo Town Center for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. We are sorry for the bad experience you had. Upon receipt of your review, the following actions were taken:

• Maintenance was informed of the problems you experienced and instructed to see to the necessary repairs and replacements.
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
• Maintenance was informed of the problems you experienced with WiFi and instructed to see to the necessary repairs and replacements.
• The front desk agent received additional training in the courteous, helpful manner in which our valued guests are to be treated.

I hope that the next time you visit our area; you will once again choose to stay at La Quinta Inn Provo Town Center. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, UT
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2012

For an older property, it is well maintained and clean. I bid and "won" the room on Priceline for $48 per night. Everything was fine, but would have liked their breakfast buffet to include syrup for my waffle, and they didn't have any yogurt options.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Provo Town Center

Address: 1460 S. University Ave., Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Provo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Provo Town Center 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Aside from a great location - close to I-15, the Provo Towne Centre Mall, and many choices of eating establishments - The La Quinta Inn Provo Town Center offers outstanding amenities and beautiful, comfortable rooms. Each spacious guest room is equipped with free high-speed Internet access, a coffee maker, hair dryer, refrigerator, and much more. The hotel offers a refreshing outdoor pool (seasonal), convenient onsite fitness center, as well as two meeting rooms for up to 170 guests at La Quinta Inn Provo Town Center. ... more   less 
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Also Known As:
La Quinta Inn Provo Town Hotel Provo
La Quinta Provo
Provo La Quinta
La Quinta Inn Provo Town Center Utah

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