We stayed for 2 nights in July 2014. (Temps in the 90's) It was bad, of course, but you have to know what to expect for the price. -And to know to ask for a new room and keep asking until you get one you can live with. Also, keep a sense of humor with you and write down a running list of what's wrong with your room(s). I’ll give you the story first, then the good things at the end of my review. DISCLAIMER: You can't make this stuff up!
We didn't read any reviews but selected Provo Super8 solely on price. (our bad) After we made the reservation, we called the hotel to ask about pets. They had a hard time finding the reservation number (!), but finally found it and let us know we could bring our pet for an extra $20/night (not cheap, but ok). When we got there and checked in, we were happy to see a mini-fridge and microwave in the room (we have medication that required refrigeration). But it was hot, so first things first: the AC. The room's AC didn't work, the cover was falling off, and a sign said not to turn it up past "8" so it wouldn't freeze up. (no chance of that!) Hmm... Went to call the front desk, but the telephone didn't work. (!!) Went to the front desk and asked for a different room and why. Guy at front desk said "OK" and proceeded to make up new key cards for the same room we were in. (haha, not funny) (don’t they place broken rooms on an “out of service” list?? Guess not) But anyone can make a mistake, right? Back to 1st room and let kids know we’re moving down the hall. Found out the hard way the bathroom door doesn’t latch (oops, sorry!) It’s ok ‘cause we’re changing rooms, right?
We get to the new room and the AC works but we still can’t turn it up past “8”. (does this have anything to do with the “8” in the hotel name?) When checking under the beds in room #1 for any of our things that might already have fallen there, we see old pop bottles, tons of dirt, and a bunch of peanut M&Ms. C’mon, guys. (no wonder our dog kept trying to crawl under the bed).
In the 2nd room, we were all settled in when we noticed there was no shower curtain. Went to front desk to ask for one. He (different guy, similar lack of training) looked in the back room but came back to say he didn’t know where housekeeping keeps them, so he would switch us to a new room. I didn’t tell him this would be #3.
In the NEW new room is a modern AC with digital display that blows much colder air. But the bedside wall lamp arm is broken and falling over and the closet shelf/rod is falling off the wall. These we can live with. Oh, and there’s no fridge or micro. But we were done messing around. We made room #3 work for us. Nevermind the headboard falling off the wall, or the mold all over the side of the other headboard. Or the bathroom door that is so twisted it almost can’t latch. Or the entry door with no weatherstripping or sweep. (I guess that’s how all those spiders got into this room) Or the broken telephone (again).
This is by far not an exhaustive list of problems. (3rd room did not have any kind of dresser, which I understand is an AAA requirement) In all 3 rooms the beds were not cleaned underneath. But we enjoyed the pool and the breakfast was good (all carbs with a little fruit) and the beds were fairly comfortable and the shower had hot water and they gave us all the towels we asked for. The price was decent and they let us bring our pet. (I suppose the non-pet rooms are a little nicer) Our family bonded over all the goofy things and we just might come again.
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- Also Known As:
- Super 8 Motel Provo Byu Orem Hotel Provo
- Super 8 Provo Byu Orem Utah
- Super Eight Provo
- Provo Super Eight
- Provo Super 8