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“The motel was average, although the breakfast was pretty...” 3 of 5 stars
Review of Super 8 Provo Byu Orem

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Super 8 Provo Byu Orem
2.0 of 5 Hotel   |   1555 North Canyon Road, I-15 exit 272 Univ Parkway, Provo, UT 84604   |  
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Ranked #12 of 20 Hotels in Provo
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504 reviews from our community

Traveler rating
    120
    64
    98
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    121
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216
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Lincoln
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

I don't understand giving this hotel any kind of negative review. Maybe some people just had bad luck during a short stay somehow. We have stayed at this hotel twice now, and it was great each time!! I was actually worried about going there this time because of some of the things I read online, but we didn't have any problems at all, and we stayed for over a week.
When we arrived, there was one mistake in that our room did not have a refrigerator, which we were promised over the phone. The receptionist at the front desk helped us right away and found us a room with fridge AND a microwave, which we were very happy about.
This is not a fancy hotel with lots of frills, but it also doesn't have the fancy price. Everything was clean, everyone was nice, the breakfast was good, the location can't be beat and everything went great.
We will definitely stay here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Bryanna V, Guest Relations Manager at Super 8 Provo Byu Orem, responded to this review, September 13, 2013
Dear Helga,

We are ecstatic to hear you are a returning guest! We love to hear your last experience was just as great as your first. We apologize for the miscommunication of the amenities in your room and we are pleased our staff took care of it immediately. Thank you for your continue patronage and we hope to see you on your return visit!

Sincerely,

Bryanna V.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 8, 2013

This hotel is about two blocks from the BYU football stadium. And it's owner knows it. That's why he/she has let the hotel run down and apparently is able to make a decent living with a sub-standard facility. The desk clerk, who I imagine was the owner, was not friendly at all.

Our room was supposed to be a non-smoking room, but clearly it had been smoked in during some recent time and a futile attempt had been made to mask the smoke odor.

The room was old (with a squeaky floor) and hadn't been updated in a long, long time. The carpet and furniture were old as well.

If you're in Provo for a football game or some business at the university, instead of staying here, stay at the Days Inn at 1675 North 200 West, phone 801-375-8600.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Fairview, Pennsylvania
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed September 1, 2013

This Super 8 is a FANTASTIC location, right across the street from BYU. The rate was decent but the hotel is badly in need of updating. It's 1940's or 1950's style and shows every year of wear. The staff was not friendly nor helpful, barely able to be understood. The athlete photos and history photos of BYU were fun to look at. Parking was minimal. I have traveled a lot and stayed in many hotels/motels, this may have been the worst. Mold in bathroom shower ceiling, ceiling fan had visible cobwebs and dust build up, style could be overlooked but a little updating, paint, carpet, bedspreads, etc. would do wonders. Despite the great location and the decent rate, I would not recommend or stay here again.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Super 8 Provo Byu Orem

Address: 1555 North Canyon Road, I-15 exit 272 Univ Parkway, Provo, UT 84604
Phone Number:
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 20 Hotels in Provo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Provo Byu Orem 2*
Number of rooms: 99
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Also Known As:
Super 8 Motel Provo Byu Orem Hotel Provo
Super 8 Provo Byu Orem Utah
Super Eight Provo
Provo Super Eight
Provo Super 8

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