The management at this hotel is incompetent, undependable and rude. The location is great and the price is reasonable (which is surprising given the fact that all area hotels are highly overpriced), but you better have a lot of patience and low expectations when it comes to service. The management appears to be the same as it was at the beginning of the year despite its insistence that it is not the same. The managers apparently acquired their management style in a third world country--and it shows! Tripadvisor needs to downgrade this hotel. The management pays close attention to its ratings on this site and is actively engaged in the rehabilitation of its reputation whenever anyone gives it a negative review on the site. If it spent the same time on fixing the service problems, this hotel might merit the ratings it currently has. Beware, you may arrive thinking you have a prepaid reservation only to find that the hotel cannot find it, has cancelled it, blames company policy, tells you that it is booked and makes no effort to re-book you elsewhere or even apologize. I've learned by sad experience that the savings and location are just not worth the hassle inherent in dealing with these people. Don't be fooled by the positive ratings, they are probably fabricated by the management and/or their
friends. This is my second bad experience here. It won't happen a third time!
- Also Known As:
- Super 8 Motel Provo Byu Orem Hotel Provo
- Super 8 Motel Provo Byu Orem Hotel
- Super 8 Provo
- Super Eight Provo
- Provo Super 8
- Provo Super Eight
- Super 8 Motel Provo BYU Orem Utah
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