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“Good Downtown Hotel Experience” 4 of 5 stars
Review of Provo Marriott Hotel and Conference Center

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Provo Marriott Hotel and Conference Center
3.0 of 5 Hotel   |   101 West 100 North, Provo, UT 84601   |  
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Ranked #7 of 20 Hotels in Provo
Austin, Texas
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
“Good Downtown Hotel Experience”
4 of 5 stars Reviewed September 9, 2013

This Marriott property would appear to be a little older, but the facilities were fine and attractive.
Convenient downtown Provo location near several good restaurants and just a couple of miles south of the BYU campus. I didn't try the restaurant, but there is a small Starbucks in the lobby, along with a small lounge/bar area. Friendly staff, comfortable beds, nice TV and free parking in the hotel garage, which is quite rare these days.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review, September 11, 2013
I appreciate you mentioning the great downtown. Within a three block radius there are nearly 50 unique restaurants - none of which are national chains. I'm glad you had a great stay with us and hope to see you again in the future
Best
John Garfield
General Manager
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204 reviews from our community

Traveler rating
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    83
    38
    21
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Landstuhl
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 8, 2013

I spent 4 days on a business trip to Provo Utah and had the pleasure of staying at the Provo Marriott Hotel and Conference Center. From the very point of check-in until final check-out the staff were just wonderful. they were cheerful, friendly and always helpful. The rooms were clean, well equiped and confortable. One suprise was that my room did not have a safe in it, but the front hotel clerk said their were safes at the reception desk that I could use. The HOtel is centrally located and within walking distance of several restaurants and BYU. Would certainly come back to this hotel again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review, September 11, 2013
Thank you for the kind words. I will definitely pass them along to the team.
Sincerely
John Garfield
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Murieta, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

Stayed here on business for one night. Marriott Gold Elite, Hotel did not recgonize or tell me about the Lounge and other perks normally at check in. Staff wasn't the most friendly. Went to hotel bar for dinner and drink. Food was excellent, again however bar tender did not say much. In the morning, left room key in room and had to get back in. Went front desk to rekey a new key. It took them over 10 mins as they do not keep blank keys at the desk. Little night life in Provo, as expected in Provo, Ut.. Rates were excellent.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alabama
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 30, 2013

The staff was efficient and friendly. The place was clean and neat. The food was very good. We enjoyed the pool and hot tub which were also great. The place was a little tricky to get to, but well worth the visit to stay there.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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La Mirada, California
1 review
5 of 5 stars Reviewed August 26, 2013

I have over 100 nights at Marriotts this year. I am always amazed at the great service and food I get at the Provo Marriott each time I stay. They are extremely accommodating and offer an amazing value. I have never had a bad night in this hotel. It has to be one of the best staffed Marriotts in the country.

Room Tip: You have a choice of a great view of the mountains to the east or a view of the lake and mountains a...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review, August 28, 2013
Thank you so much for taking the time and sharing your views of the hotel. Occasionally we don’t meet all guests’ expectations but it is nice to see that you have had some great experiences and stays at the hotel. I appreciate your business greatly. If I can be of any assistance next time you are in town please stop by and introduce yourself. I will also be sharing your comments to the team.
Thank you
John Garfield
General Manager
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La Jolla, California
Top Contributor
157 reviews 157 reviews
94 hotel reviews
Reviews in 65 cities Reviews in 65 cities
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed August 24, 2013

My teenage son and I were on a road trip and needed a place to stay overnight. I am a Marriott Gold member so thought I would take advantage of the perks and pay a little more to stay at the Marriott.

I was able to get a room with two beds and they found my Marriott number in the system and confirmed I would be able to access the Club Lounge as a Gold member - saves on the cost of breakfast. Parking is free in the attached structure. Room was fine, but the bathroom is a bit smaller than other Marriott hotels - cramped facilities, but nice the hand basin is outside the bathroom, with a long hallway to the hand basin and bathroom so a bit of wasted space.

My son and I go up to use the Club to find out it is closed from noon on Friday for the weekend. Since we arrived on a Friday night for one night - disappointed that they did not tell me at check-in when I asked at time of booking the room. Lesson learned.

So we order room service. Pizza and a soda for my son, and soup, hummus and OJ for me. Well they delivered two sodas one regular and on diet...and I ordered the clam chowder and they delivered chicken noodle soup. The food did arrive on time and was warm.

Shower pressure was okay.

Windows do not open - I prefer fresh air to air conditioning, but the air conditioning worked fine.

Overall stay was fine, but more expensive that I would have paid elsewhere - as I mentioned the Club Lounge was the attraction for me. We will be staying elsewhere on the way back.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review, August 28, 2013
I'm sorry that your overall experience was not to your expectations. The staff works hard to give all guests the best service but on occasion we don't meet everyone's expectations. I am appreciative that you communicated your comments as I share both the congratulatory comments as well as comments that indicate improvement needs. Hopefully next time you are in town you will give the hotel another opportunity.
Best
John Garfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 22, 2013

Clean, needs fresh coat of paint, friendly courteous staff, great location.close to restaurants, not much shopping around there. There were no ink cartridges available over the weekend, I was unable to print anything there
The Starbucks is great it's in the lobby

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Provo Marriott Hotel and Conference Center

Address: 101 West 100 North, Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Provo
#6 Business Hotel in Provo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Provo Marriott Hotel and Conference Center 3*
Number of rooms: 330
Reservation Options:
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Also Known As:
Provo Marriott Hotel Provo
Marriott Provo
Provo Marriott Hotel And Conference Center Utah

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