NO INTEGRITY ON THE PART OF SUPER 8 or ORBITZ.
I booked a room at this hotel through ORBITZ in February in order to attend a 2-day conference in Provo on April 30th. Now, less than 5 days before the conference I have been notified that my room reservation would have to be cancelled due to "FLOODING." Being that all area hotels are booked, and my conference fees are "non-refundable", I called the hotel directly to see if I could please be booked into another room, and they informed me that they have actually NOT "flooded", but had to cancel my reservation because they have been under construction since January and the construction is running behind schedule. (And the didn't know this sooner?)
I told the desk clerk at SUPER 8 that I have no other options in the area -- that the hotels ORBITZ recommended as alternates - which still have rooms - are another 10 miles north in Draper and are at least $30. more per night, and asked if as a courtesy, she could please assist me in finding another hotel in the area for the same cost. She said, "call Motel 6". (they have no rooms and have horrible ratings) This last minute cancellation due has jeopardized my trip and if I am able to find another hotel, will cost me significantly more.
I feel that SUPER 8 could have, and should have notified me sooner and also assisted me in finding another hotel at the same rate as this is clearly an error on their part right. They have passed the blame onto Orbitz, and Orbitz blames Super 8, although they are really "one in the same".
I am not interested in ever doing business ANY hotels in the Wyndham chain on future trips due to to their "last minute cancellation" and complete disregard for customers who booked and paid months in advance.
In summary: I have been on the phone with ORBITZ for over 2 1/2 hours. I have been transferred numerous times and the latest is, "they will have a "specialist" call me back within 48 hours", which is after I'm scheduled to leave for my trip. I have been on the phone 34 minutes with Super 8 Customer Service (Janelle) and she was very clear that she would do nothing to assist me because this is Orbitz fault. A whole lot of finger pointing, and no one willing to assist me at either location.
This is a nightmare! DO NOT USE ORBITZ or SUPER 8.
FYI: When you go to www.super8.com and dial the number on it, you get ORBITZ. Very deceptive.
- Also Known As:
- Super 8 Provo Orem Lehi Area Utah