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“Nice Accomodations” 4 of 5 stars
Review of Hampton Inn Provo

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Hampton Inn Provo
2.5 of 5 Hotel   |   1511 South 40 East, Provo, UT 84601   |  
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Ranked #2 of 20 Hotels in Provo
Certificate of Excellence
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice Accomodations”
4 of 5 stars Reviewed July 30, 2014

I visited Provo to attend a BYU football game and I thoroughly enjoyed my stay at this hotel. The room was well equipped and the location was great. It was accessible to every destination I planned to visit, especially BYU. The breakfast area was a nice setup.

Stayed October 2013
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272 reviews from our community

Traveler rating
    153
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Fairfax, Virginia
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 29, 2014

So, I have very high standards. I admit it. I typically rate Hampton Inns at a 4 out of 5 because they are not the top of the line Hilton properties. However, after two stays at this property, I have to give this location the highest rating because of their staff. Permit me to share two examples of how their staff went above and beyond.
1) On a work trip in June, I had left two boxes at the front desk to be picked up by Fed Ex on their next visit to the Hampton Inn. I had told the front desk one of the boxes was not a rush. However, after I headed home, I realized that the other box DID need to get shipped out ASAP. When I called the front desk, the employee offered to drop the box in a Fed Ex drop off box on her way home from her shift. I couldn't believe it. That was incredibly nice of this employee. My only regret is that I didn't write down her name to send her manager a letter of thanks.
2) On my most recent work trip, my flight from Denver was delayed repeatedly. Because I arrived in SLC so late, I decided to get a hotel by the airport (see a separate review) and then drive down to Provo the next day. Jamie was able to change my check-in date to the follow day when I called. Further, when I did arrive the next day, she went out of her way to remember me, ask how everything worked out, and expeditiously checked me in.

Also, the housekeeping staff is quite friendly, and one of them often leaves me notes to thank me for my tips.

Otherwise, this is a basic Hampton Inn property with a workout room (typical size and equipment), pool and whirpool, guest laundry (very reasonable rates to do your own laundry), free breakfast and ample parking. Also, the rooms have microwaves and refrigerators. Whenever I'm in Provo for work, I'll definitely stay here.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eric G, Public Relations Manager at Hampton Inn Provo, responded to this review, August 18, 2014
Thank you for your review. We are glad we exceeded you expectations. We take great value in our customer service and are glad you benefited from it. We look forward to you staying with us in the future next time you are in the area.
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San Antonio, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 28, 2014

My son and I stayed at this Hampton Inn at the end of June. We returned a month later on a long shot, to look for a book we had lost on the June visit. The staff member looked in the computerized lost and found, called housekeeping to come unlock the list and found, and returned the book to us! This Hampton Inn will get our business when return to Provo to stay overnight!

Stayed June 2014
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Eric G, Guest Relations Manager at Hampton Inn Provo, responded to this review, August 18, 2014
Thank you for your review. We are so happy to hear you recovered your lost item. We thank you for your stay and look forward to having you stay with us in the future.
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Alpine
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 22, 2014

Got a good rate through a name your price website. If I had paid the $119 rack rate it would have been a big disappointment. The good: Staff helpful, efficient and friendly; hot breakfast was a good free meal; the exterior and public areas were nice. The bad: room was okay but bathroom could have been cleaner. For a Hampton Inn, I expected a sparkling bathroom and well appointed linens, and although the duvet was clean, it had been washed so many times that all the batting material was bunched up and lumpy, looking like mice in the bed. There was hair in the tub! And what's with the sticky note on the headboard reading, "Duvet covers and sheets are clean for your arrival". Really? Too bad they missed the bathroom. Oh, and the steakhouse across the parking lot: NO LIQUOR LICENSE.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed July 22, 2014

Picked up this hotel while traveling through Utah. Nice clean place. Pool was a bit small and dated but everything else about our stay was fantastic. Great breakfast and eating area. Would stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Guest Relations Manager at Hampton Inn Provo, responded to this review, August 18, 2014
We appreciate your review. We are glad you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, United States
1 review
5 of 5 stars Reviewed July 21, 2014

This is one of my favorite hotels. I love that everything is clean and freshly laundered. The beds are perfect. The complimentary breakfast is great. And I know that if anything is not right, the Staff will be sure to make it that way. Thank you for a great stay!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Guest Relations Manager at Hampton Inn Provo, responded to this review, August 18, 2014
We are glad you enjoyed your past stay with us. We thank you for the review of many of the things we offer at our hotel. We look forward to you staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gardiner, Maine
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 21, 2014

We stayed one night at this Hampton Inn on a trip out West that included a visit to Arches National Park. The room was clean and comfortable. Staff was friendly. The breakfast had a good selection of items and was well stocked.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric G, Guest Relations Manager at Hampton Inn Provo, responded to this review, August 18, 2014
Thank you for taking time to review our hotel. We are glad your stay was excellent. We hope you enjoyed the rest of your trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Provo

Address: 1511 South 40 East, Provo, UT 84601
Phone Number:
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Provo
#2 Family Hotel in Provo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Provo 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Hampton Inn Provo Hotel Provo
Provo Hampton Inn
Hampton Inn Provo Utah

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