I stayed one night, on a Sunday, last month. My room, at the back on the first floor, was pleasing and spacious. There is nice color in the rooms, not the same old brown and beige.
But when I went to the backyard to check out the stream and walking trail, it was there but so was a fenced in electrical transfer station. Pretty major. Am I the only person to notice this? Some of the rooms face right out to it, so I'd suggest requesting a room as far away as possible, if you stay here. With a lot of choices in Provo, I think I'd look for something else.
The dog charge was $100. I spoke with the manager at checkout to see if he would reduce it to $25, which is the usual fee. He only reduced it by $25, refused to meet me halfway, and it was ridiculous, the room itself was only $113 on a Sunday night. I found his attitude about this less than accommodating. Two nights earlier I had stayed at a Staybridge Suites in Missoula and they wanted to charge $50 for the dog and then offered to reduce it to $25, at check in. Like some others, I found the front desk personnel a bit off, almost rude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear valued customer,
Report response as inappropriate
Thank you for choosing to stay at the Residence Inn by Marriott Provo. I also thank you for taking the time to provide a review as it is a way for us to see things from the perspective of our guests in order to improve our service.
We strive to be the leading extended stay hotel as well as the first choice for lodging in the area. I apologize that the value you feel you received was less than you expected. I can assure you no harm was intended.
Please know that as of two weeks ago, management changed as I have recently replaced the past general manager. I did not know the previous GM, however, I hope to build in areas that previously may have gone unnoticed.
More than anything, I want for my guests to enjoy their stay as I know it can be difficult to be away from home. I also want my guests to be able to relax without the worry of what their bedroom's view is or how much the pet fee will be.
I can assure you that my team and I will work towards accomodating your needs the best that we can. If we can provide you with a view of our beautiful mountains, we will.
Please know that the Residence Inn provides a wonderful product as well as service. Unlike many of the other accommodations in the area, all of our rooms are spacious as we are an all suite hotel. In addition, we provide an oustanding complimentary breakfast to fit the needs of our guests. Lastly, we provide complimentary dinner for our guests a few nights during the week. I am unaware of any other hotel in the area that does that. I hope that you will take these things into consideration when returning to the area.
Should you return to the area, I hope that you will give us another try in hopes that we might provide you with the service you expect.
I look forward to your return.
General Manager, Residence Inn by Marriott Provo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.