I'm pretty loyal to another hotel brand, but stayed here because someone else made the reservation.i was pleasantly surprised.
The location is great...there are plenty of shopping and restaurant options very close by.
The property itself is pretty nice. The rooms are large and have a nice layout. The bed is very comfortable. I heard a little outside noise, but nothing bad at all.
The woman at the front desk, Jennifer (I believe?), was incredibly friendly and helpful!
My only complaint...the fitness room is TINY and not well equipped. There is one recumbent bike and two (older) treadmills. No weights, no elliptical, no room to stretch/do sit-ups/etc. Thankfully I was only here for one day...
Overall, I think the Residence Inn Provo is a nice property.