Understand, as a relative local, I didn't expect a lot from this hotel. I'd been here for Sundance Films a few times, so I knew by the lobby and other areas this wasn't luxury.
However, I'd won a free night at a business event, and we decided to make a day of it, escaping the heat of Salt Lake Valley. Plus, lucky me, I had a Spa Day planned in Park City.
My husband checked in, and unfortunately it had started raining, so his poolside time was cut short. Noticing that many rooms had balconies, and there were clearly many, many empty rooms, he inquired at the front desk about a change. He was brusquely told "not until after 8 pm, and there is an extra charge"
That apparently was the good part. While the room was relatively clean, it was in need of decorating help. There was a sofa, but no end table. The lamps all used the CFL bulbs, and while I am very eco-conscious and have converted my home to LED bulbs, the CFL bulbs do not allow anyone to read. Many hotels offer at least one reading light, but not this one.
The hot tub wasn't working for unspecified reasons, also a bummer.
The biggest challenge was the constant construction noise in our part of the hotel. Really? You had to put us where they were working--all day on Sunday, no less. A mostly empty hotel, and we had to have a crappy view, no balcony and listen to construction noise.
But, to top it all off, the construction crew set off the fire alarm about 7:30 pm. That was it--we'd had it, and decided to check out and head home.
Then it really got interesting. I'd been thinking we got less than great service as it was a freebie, but not so. The fire department arrived when I got to the lobby, and the front desk guy didn't even know the alarm had gone off--made me wonder overall about safety. I did confirm it, and the firemen had to wait about 10 minutes for the engineer to show.
Worse, while this was going on, the guy was giving a couple a very hard time about their reservation. It was showing, and the man had paid--possibly through Priceline. But, the desk guy was saying it didn't show paid, and he was insisting the only way they could get a room was to pay $40 more for the room and pay the whole thing up front.
I told my clerk why we were leaving, and he was actually pretty nice. I also told he and the couple that they needed to give that couple our complimentary room. I probably made them squirm, but they were treating that couple like dirt.
Our nice relaxing summer evening was a bust.
I will say that for a budget ski vacation, this probably isn't all too awful, but make sure you get a room with a balcony. Otherwise, it's dark, dank and not really pleasant.
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- Also Known As:
- Yarrow Hotel Park City
- Yarrow Resort Park City
- Yarrow Hotel And Conference Center Park City, Utah