We are hotel snobs. We stayed here becuase of a Groupon and we were just going to be there a couple of days for a wedding. We got there around 2:30 PM so that we can get to our wedding in SLC by 6:00. They said that we could not check in until 4:00 and would not allow an early check in. We even tried the sob story of driving all night for a wedding that we had to get ready for...that didn't work and they didn't seem to care. They said we would have to return at 4:00 because no rooms were ready, which is hard to believe because this is their off season and the hotel was not close to full occupancy. However, we just went for a walk. We got back at 4:00 and we figured out why we couldn't check in early. There was a long line and they had an overbearing gentlemen doing everything he could to get all the people in this long line that took a long time to get through to go over get a sales pitch about all the things to do in Park City and mostly to go vist a time share. The gentlemen tried to be nice, but was mostly a disruption to us and the others in the line. Our room was fine. Actually, better than we expected. However, we could hear everything the people in the next room were saying. They had a few kids and a crying baby that kept us up most of the night. The hotel also made strange sounds throughout the night. Finally the kicker to our bad experience was when we got back to our room the second night, the key would not work. We had went to the front desk and they gave us a new key. It still didn't work. They needed to get maintenance there, but they were all in SLC. I told them that I had to go to the airport and would be back. They said I could get in the room then. Well, I got back and they still couldn't get in the room. The maintenance guy coudl not get the door to work and needed to call another guy, who showed up and couldn't get it to work either. He was perplexed. This is all fine, but the front desk people seemed to not take this too seriously. I had been locked out of my room for over 3 hours and they didn't understand why this was an issue to me. They did finally offer me another room to rest in while they tried to figure it out. This was of little help because all my stuff was in my room. I should have been comped for the night or offered a meal in their restaurant, but that did not happen. Ultimately, they had to take the whole door apart and put on a new key part. I realize that these types of things can happen, but their attitude about it was difficult to take and just because it is off season, doesn't mean you should not have maintenance folks there. The customer did not come first. I can promise you that.
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- Also Known As:
- Yarrow Hotel Park City
- Yarrow Resort Park City
- Yarrow Hotel And Conference Center Park City, Utah