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“My thanks to all for a fabulous stay” 5 of 5 stars
Review of Stein Eriksen Lodge Deer Valley

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Stein Eriksen Lodge Deer Valley
5.0 of 5 Hotel   |   7700 Stein Way, Park City, UT 84060   |  
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Ranked #4 of 58 Hotels in Park City
New York City
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“My thanks to all for a fabulous stay”
5 of 5 stars Reviewed April 3, 2010

With great expectations we arrived and with great sadness we left. Every member of the staff, in every department, was both kind, helpful and extremely hospitable. The location was superb, the ski in and out situation was amazing, and to have your ski boots put on, and removed, by the most gracious ski valets, was the greatest luxury!
The whole place is extremely comfortable and completely appropriate to its environment - atop a mountain with the most wonderful views.
Beds are fabulous, the breakfast buffet very generous in size and variety, and the food delicious and the 'skiers buffet' for lunch was tremendous.
The new spa is a huge asset and much appreciated.
Congratulations to the management and to the staff on doing such a great job - you have a wonderful hotel and we very much appreciate your hospitality.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
nyc
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 25, 2010

I haven't been to Stein Eriksen's in 8 years and am truly saddened to see what has happened to that once peaceful, exclusive, upscale enclave with friendly guests and incredible service. It was a gem and one of the finest ski resorts in the world.

Stein is now overdeveloped and feels like a shopping mall. We were constantly harried, hassled and herded around as if we were staying at a Marriott, but the costs say otherwise. The food is mediocre and the dinning room feels like a cafeteria.

I feel ripped-off and would never return. What a shame!

  • Stayed March 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arizona
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2010

Overall, my impression was that the hotel was overpriced, especially if you looked primarily at room accomodations. The location enabling you to ski in and ski out was the best feature.
The rooms were clean but fairly average. The shower heads were awful, no water pressure and little flow. The beds were very comfortable and the views impressive. So pretty inconsistent on the quality level.
Service was very good.
Not sure how this would compare to St Regis, but of course, it is less expensive overall.
Agree the food was average for lunch, breakfast buffet included in the room price was pretty good.
Again inconsistent quality on this area.
For $400 per nite, I thought they needed to improve to achieve consistency in room and food/beverage quality.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 1, 2010

Yes, it is expensive, but time is valuable and ski on/ski off is huge. Small things like cocoa in the ski valet room and overnight boot drying add up to the quality of the experience. About the ski valets...I was initially a little put off by having someone offer to help me put on/pull off my boots and carry my skis outside, but I relented. The ski valets are like great ski dads--patient, helpful, encouraging. When was the last time someone helped you out of your boots or carried your skis? I saw them truly help a number of relatively inexperienced skiers understand how to properly arrange their socks, tights and tighten their boots--things that can take a long time to figure out if no one tells you.

Breakfast buffet was great. Lunch buffet, great, but you need self dicipline. Dinner, a bit disappointing with a somewhat strange menu, odd portion sizes, unattractive arrangements and a sense of being stuck in some in-between world between nouveau-something and big mountain excess. What do they eat in Norwegian lodges? Upgrade it, update it. Have a theme and execute. Check out Restaurant Aquavit in New York.

The staff was great, accomodating, helpful.

The workout room, pool and spa almost empty, spotless and very well equipped--a REAL sauna.

Deer Valley is a great spot for families with varying terrain to keep everyone interested. It was more crowded and less well groomed than I expected on a busy weekend, but still a great experience.

If I am going to take trains, planes and automobiles for half a day to get to a ski resort, I want to get up in the morning, have an efficient breakfast and start skiing without dealing with a shuttle or even a long hike. I want the staff to know and love the mountain with a willingness to share some quick tips and local lore. At the end of the day I like a drink or two with old and new friends in a talkable environment, a clean, well ordered pool, spa and a hearty dinner before a very quiet night dreaming of snow. The Stein Lodge gets high marks in all those areas.

  • Stayed February 2010, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed February 14, 2010

This hotel is a total con. It is billed as five star / five diamond. Nothing could be further from the truth. It represents poor value.

The arrival at the premises is grand. The check in staff were polite but it didn't take long to realise they weren't enormously competent. They fluffed around and openly discussed matters between themselves. They just didn't seem on top of things.

The hotel is arranged in such a way that you go up an elevator and then depart the lobby building into a very large outdoor courtyard. The rooms are arranged around this very large courtyard. Hence, unless you want to walk through a smelly garage to get to your room, the dining room, bar, concierge, spa or communal lounge, you must go outside into the freezing night to go anywhere.

The courtyard layout is not particularly salubrious when you want to have breakfast, a drink or dinner. Essentially you have to rug up in warm clothes to go anywhere on the property. This soon gets on your nerves. The courtyard is not small and only a few rooms are near the main pavilion where the dining room, bar, concierge and just about everything else is located.

The hotel has 63 different room types. All rooms are individually owned. The result is an inconsistency of room styles even within the room types. The smaller rooms are absurdly proportioned and laid out for the price. In the process of rejecting rooms as unsatisfactory, i came across a room so small there was less than a foot of space between the bed and the entertainment console. Absolutely laughable at $800 a night.

When i finally found a room i liked i had to pay an additional $150 per night. Taking the total to $950. This is in the context of having to pay the entire accommodation charge in advance. Why? Because it's supposedly a destination resort! Absolute self-serving nonsense. Just monstrous greed.

In any case, the room had the feeling of "this is a privately owned condo". The style of the room, indeed the whole hotel could only be described as Norwegian Kitsch. There were elements of mid-western America, Wyoming ranch and faux scandinavian. I had to laugh when i saw the bottle of Danish spring water! A moment of marketing genius! All in all a totally confused design narrative. Surely Stein Eriksen or any other scandinavian person has had any recent say in matters aesthetic.

The hotel's bar was smelly and grotty. The menu a tragedy. The service passe. Not the slightest bit of sophistication. The scotch and soda i asked for was brought out in a glass that looked like it had been purloined from a Motel 8. Absolutely clueless.

Dinner at Giltretind was equally unrewarding. The food was passe, The atmosphere dead. The place was empty. The service was very average.

Overall the Hotel's architecture is out of date. It was pretty ordinary to begin with. The place looks tired. The ageing faux scandinavian decor, gives the place a Disneyish lining.

I'm not going to comment much on the type of people inhabiting the place except to say they looked like a less worldly, discount Aspen crowd with money. There was plenty of cheezy fake fur about. Worn inside for maximum effect.

Deer Valley has gained notoriety after winning some awards recently for its resort. It's a great place to ski. The hordes however have arrived and some are not discerning when it comes to hotels. The local hotel operators are getting away with prices unheard of outside of New York, London, Tokyo and south pacific tropical hideaways.

How the hell this place gets five stars i don't know. My overall impression is that the establishment is as greedy as all get out. I'm a 250 days a year global traveler working as a self-employed investor. I stay mostly in four and five star hotels. I haven't come across a place so full of it for a long time. I'd recommend a healthy dose of skepticism and bit of research to find competing properties in the area who offer a far more satisfying value proposition.

  • Stayed February 2010, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteinEriksenLodge, Cheif Executive Officer at Stein Eriksen Lodge Deer Valley, responded to this review, February 25, 2010
Dear Purple_Pimpernel,

Thank you for taking the time to post a review on TripAdvisor. As CEO of Stein Eriksen Lodge I appreciate frank and honest comments from our guests. As evident by the numerous positive comments we receive, we pride ourselves in our ability to not only meet but exceed our guest’s expectation. However, it appears that based on your experience we did neither.

While apologies do little at this point to make up for your dissatisfaction, I truly apologize that you had an experience that was so negative compared to the typical experience of our guests and want to assure you that your comments were taken seriously and we will continue to work to ensure our guests receive the experience they have come to expect when staying at Stein Eriksen Lodge.

We value each guest review and are committed to providing guests with a superior product. The Lodge undergoes constant audits and inspections to maintain the high quality of service that warrant the ratings we have received.

I would welcome the opportunity to speak to you directly in regards to your comments. Please accept a personal invitation for you to return to the Lodge in order that we might show you that your experience was unusual and inconsistent with the high standards we set for ourselves.


Sincerely,

CEO
Stein Eriksen Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
122 reviews 122 reviews
85 hotel reviews
Reviews in 69 cities Reviews in 69 cities
266 helpful votes 266 helpful votes
4 of 5 stars Reviewed February 1, 2010

Pros:
* Ski valet is excellent. They help put your skis on in the morning and meet you outside the ski room to pick up your skis and boots when you return. The hot chocolate dispenser is a great idea in the ski room reception.
* There is a shuttle that takes you in the evening to Park City and drives you back on-call.
* Room - we upgraded to a one bedroom with mountain view from a standard double. There was a huge difference between the size of these rooms. Rooms were comfortable and clean, nothing extravagant.
* Location location - absolutely ski in/out. After you put on your skis, just ski downhill to the lifts. Coming back, just ski down to the ski locker.

Cons:
* Although dinner in the restaurant is great, if you order from the bar area the food is not very good. Breakfast is mediocre, and seems short of staff in the mornings.
* Room service food quality isn't that good.

On average, you could say Stein Eriksen is kind of overrated. If only they improve their F&B, this place would be #1 on my list for skiing.

  • Stayed January 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 28, 2009

As I was writing a hotel review of another property I realized I had never put in my review of this property. All I can say is simply "BEWARE OF STAYING HERE"! it will ruin all of you other hotel experiences going forward. There was absolutely nothing about this property and it's staff that was not perfect. As my wife will attest, I am a very picky traveler, and will say without reservation that this was the finest experience I have ever had staying in a resort. I could write a dissertation about the small things that were seen to that produced an experience greater than the sum of it's parts. Do yourself a favor and stay here at least once in your life!!!

  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stein Eriksen Lodge Deer Valley

Address: 7700 Stein Way, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Park City
#2 Family Hotel in Park City
#3 Luxury Hotel in Park City
#3 Spa Hotel in Park City
#3 Business Hotel in Park City
#5 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Stein Eriksen Lodge Deer Valley 5*
Number of rooms: 170
Official Description (provided by the hotel):
Stein Eriksen Lodge is Utah’s only Forbes Five Star/ Five Diamond resort. We are centrally located at Mid-Mountain Deer Valley. Only steps from all the activities that Deer Valley has to offer and only a short shuttle ride to Historic Main Street, Park City. We are North Americas premiere mountain destination. ... more   less 
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Also Known As:
Stein Eriksen Hotel Park City
Stein Eriksen Park City
Stein Ericksen Lodge
Stein Eriksen Lodge Deer Valley Park City, Utah

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