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“Top service and great mountain lodge atmosphere.” 4 of 5 stars
Review of Stein Eriksen Lodge Deer Valley

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Stein Eriksen Lodge Deer Valley
5.0 of 5 Hotel   |   7700 Stein Way, Park City, UT 84060   |  
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Ranked #4 of 58 Hotels in Park City
San Francisco
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Top service and great mountain lodge atmosphere.”
4 of 5 stars Reviewed November 26, 2012

Top notch attentive service from the moment you walk in the door. The main lodge provides a true mountain ambiance. The spa is very well appointed, but on the small side. I can't help but wonder if it would feel crowded on a busy day.
Rooms in the main lodge are more desirable, but if you stay in one of the adjacent buildings you have available very large suites with full kitchens, and some offer hot tubs. The room appointments are nice and the wood burning fireplaces contribute to the mountain 'experience'. It is too bad you have to walk a fair distance outside between some of the rooms and the main lodge, or to reach the pool/spa; it's a shame to have to bundle up completely to go and grab dinner.
Only one restaurant/bar. We expect to pay a premium for items at a resort of this caliber, but the Stein set a new level. $8 for a latté?? Dinner was mediocre and the wine list well over priced.

Room Tip: If you don't need the amenities, get a room in the main lodge. You'll still need to go outsi...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Los Angeles, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 26, 2012

I booked a luxury bedroom, room 206, and a luxury suite, room 190-1 for two nights for Thanksgiving. The luxury bedroom was very nice and modern, and there was a hot tub outside on the balcony which we weren't expecting...good surprise. The luxury suite was very spacious with a large kitchen, a round table for 6, an L-shaped sofa around the wood-burning fire and the large screen TV, a guest bathroom, a large balcony again with a table for 4 as well as a hot tub that could easily fit 4 people, a large master bedroom with a gas fireplace, and a two-room master bathroom (double vanity with closets and changing area, bathroom with single vanity, shower, and large jacuzzi tub. We entertained very comfortably on arrival night room service dinner, and for pre-Thanksgiving cocktails. The room service menu was a bit limited in choices, however. The decor of the luxury suite was a bit outdated, and not as attractive as the luxury bedroom, but not a deal breaker by any means. Our waiter for the wonderful Thanksgiving buffet, Spencer, was gracious, knowledgeable, and he adjusted his service to our fun-loving group. The bell desk didn't know what to do with our combined luggage for the two rooms on one cart, and we went in 3 directions before eventually finding our room (check a property map before heading out if you don't know the property). They were also unfamiliar with some amenities in the room as they were giving us the tour upon arrival. Room service didn't know what tonic water was, and said it wasn't available if it wasn't on the menu. I asked for a slight substitution on the cheese and meat hors d'eouvres menu for room service to have a bit more fruit than meat and was told this would not be possible. Good people, just lousy training. The large outdoor pool was heated and beautiful on a chilly Thanksgiving weekend Friday. Spa which was supposed to open at 8:00 was not open at 8:15 when I went by to try to take a steam and a sauna. All in all, it was a lovely weekend. Just felt like the bell staff and the room service staff were not properly trained.

Room Tip: The luxury bedroom was in the main lodge and the luxury suite was a short walk outside the main lodg...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 25, 2012

My family celebrated Thanksgiving this year at the Stein Eriksen and rented two suites for two nights. The rooms were beautiful and the Thanksgiving buffet and restaurant service were definitely five star quality. The bell and room service, however, were not even close to a five star level. Fortunately the problems, which began immediately upon our arrival, were not related to poor employee attitude but I believe very poor training. The two bell hops that met our car seemed to be very challenged by the need to get our luggage to two different rooms. They even suggested that they bring the luggage to the lobby and we take it from there. (The folks in their mid-seventies said "no thanks"). So after checking in we all followed the two bell hops to the first room which they found without too much trouble. Finding the second room, however, required that we first visit two rooms that were not ours in different parts of the property before they found our second room. When our luggage arrived there still seemed to be a great deal of confusion as to whose was whose even though we were identifying the pieces. They seemed to be confused as to where to put the luggage in the room. It seemed that these two guys had never checked anyone in before and were not familiar with the property, the rooms or much of anything related to their duties. They spent quite a few minutes trying to figure out how to turn on the gas fireplaces. So when we got settled, we called room service to ask for some tonic water mixer as there were no minibars in the suites. The room service operator told us that she didn't think they had tonic water. When we suggested that she must, she said "I don't see it on the menu". When we suggested that she go to the bar and ask for some she said "well, I can't promise anything". Not even close to five star service. After having dinner in one of the suites for four people, we called to have the dishes and left overs removed. We stayed awake for awhile waiting. No one ever showed up and we had to call again the next morning. When we ordered coffee the next morning with 2% milk, the coffee showed up but not the milk. When we asked for more wood for the fireplace, the wood showed up but the guy didn't have any matches. I could go on. The consistent incompetence of the service became a running joke in our group. Fortunately we were all in a good mood and giving thanks for just being able to be there. But if I were to stay at the Stein Erikson again, I would definitely complain to the general manager about stuff like this. When one spends a small fortune for a five star resort, consistently poor hotel service like we experienced is unacceptable. I've had better at two and three star bed and breakfasts in third world countries. The bell and room service managers should probably not be working at the Stein Erikson and I hope the general manager will take note.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DBullert, General Manager at Stein Eriksen Lodge Deer Valley, responded to this review, November 29, 2012
Dear Guest,

Thank you for posting a comment on Trip Advisor – I’m sorry your stay did not exceed expectations. It is apparent our team failed across the board. I appreciate the feedback and have taken the time to review the comments with the Food and Beverage and Guest Service Managers. There is usually little plausible explanation when service levels degenerate. We have quality training programs; regrettably, even the best intensions are at times undermined by simply poor decisions. Accountability is a necessary instrument for development and your information will be used to help our team improve.

I will send you a note with my personal contact information for future assistance.

Sincerely,

Dan Bullert
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermont, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 20, 2012

I recently had the pleasure of staying at the Stein Erikson lodge for a conference. The hotel is in a wonderful location, mid-mountain at Deer Valley, the facilities are extremely well maintained and the rooms are beautiful. The service at the lodge was outstanding from the bell desk upon arrival to the turn down service at night. I was very impressed when my wife joined me midway through my stay there, because she arrived late at night and the front desk would not have been aware of her arrival. One of the housekeeping staff must have noticed her things in the room and that evening there was a turn down service for two rather than just one. Little touches like this added up to an amazing stay.

As for the resort amenities, I can share that my wife thought it was one of the best spas that she has ever been to and enjoyed all of the service there. Unfortunately, we were not there during ski season, but I could not imagine a better place to stay at Deer Valley. We did enjoy mountain biking, hiking, and viewing some beautiful fall scenery and hopefully we can come back to ski there someday.

The only reason that I did not award this 5 stars was that there was some construction going on while we were there. They did a very good job of hiding it and minimizing the impact, but it did slightly diminish the stay. I'd highly recommend the Stein Erikson lodge if you are visiting Park City.

Room Tip: Upgrade to a suite if you are able to and enjoy your own fireplace and hot tub.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, Utah
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 14, 2012

A rustic lodge setting that inspires relaxation at every turn. The property offers a beautiful view set in the middle of 1/2 a dozen ski runs with true ski in capabilities and ski butler services. Upon arriving at the hotel we were greeting by Bill - a fantastic valet who was warm and engaging and handle out entire check in process including how use everything in our room. We booked the Flag Staff suite which comfortably sleeps 10 but utilizing a charming bedroom with two sets of adorable bunk beds. Our master bathroom is beautiful and we enjoyed a night under the star on our private balcony our private jacuzzi tub. Fully equipped kitchen and cozy living room with a fireplace ensure our relaxing two night romantic mountain retreat.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2012

My wife, daughter and I spent last weekend at Stein Eriksen Lodge, and look forward to coming back. The service is fantastic--subtle and attentive. Our suite (with its own hot tub and two fireplaces) was private and comfortable. We had dinner twice at the restaurant, and both meals were memorable. No complaints, and we definitely saw why Stein Eriksen is consistently rated so highly.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
idaho
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2012

As I had hoped, the Stein Eriksen experience was very pleasant. We rented a suite for the long, fall weekend, which was quite a deal. We hit the spa, which is top notch, the restaurant for brunch, which is not to be missed and the restaurant again for a light dinner. The service is terrific across the board. I work in the hospitality industry and know how difficult it can be to maintain consistent service during the off-season, but I saw no signs of slack-service.

Room Tip: Definitely eat brunch at the restaurant if you are there on the weekend. It is a little expensive...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stein Eriksen Lodge Deer Valley

Address: 7700 Stein Way, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Park City
#2 Ski-In / Ski-Out Hotel in Park City
#3 Luxury Hotel in Park City
#3 Spa Hotel in Park City
#4 Business Hotel in Park City
#4 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Stein Eriksen Lodge Deer Valley 5*
Number of rooms: 170
Official Description (provided by the hotel):
Stein Eriksen Lodge is Utah’s only Forbes Five Star/ Five Diamond resort. We are centrally located at Mid-Mountain Deer Valley. Only steps from all the activities that Deer Valley has to offer and only a short shuttle ride to Historic Main Street, Park City. We are North Americas premiere mountain destination. ... more   less 
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Also Known As:
Stein Eriksen Hotel Park City
Stein Eriksen Park City
Stein Ericksen Lodge
Stein Eriksen Lodge Deer Valley Park City, Utah

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