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Shadow Ridge Resort: Traveler Reviews

2.5 of 5
50 Shadow Ridge Rd, Park City, UT 84060
Hotel amenities
Shadow Ridge Resort
Ranked #27 of 61 hotels in Park City
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120 reviews from our community

    Trip type
Traveler rating
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    32
    12
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    11
Date Rating
Toronto
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Good value, okay service”
4 of 5 stars Reviewed January 23, 2013

We chose Shadow Ridge for our Ski-cating hotel. All in all it was great as long as your expectations aren't too high.

There were good and bad things about this property. The price was amazing in comparison to nearby resorts. The size of our condo was incredible, it was enormous!!!

Things that were questionable. On arrival, the code we were given didn't open the doors. In low season you are to check yourself in, and we ended up having to call a maintenance person as the doors were broken.

The hot tub is very old school. It's in a room in the basement that could use an upgrade. It was fine, clean, hot and big... It was just a little retro. When we arrived the sauna was broken. 2 days later somehow put up a sign that said "closed for the season". Considering we were there for the season start, I found this a little dubious.

A lot of things in our condo seemed to break or work sometimes: our alarm clock, our humidifier, the hot water in one of our showers and our elevator. Our place came with a fireplace, but there were no instructions or wood along with it... so we didn't end up being able to use it.

Things that were awesome:
We rented a 2bdrm place and got 3 bathrooms!! All 3 had showers and bathtubs! The rooms were really enormous, we had so much space, it was unreal. We also had 3 balconies, all with great views of the ski hill. There were lots of dishes and cutlery. We could have fed about 12 people with no trouble if we had wanted to.

We had our snowboards/skis waxed in the Shadow Ridge shop and they did an awesome job and it was only $25! We dropped them off after a day of skiing and picked them up the next morning, it was very convienent.

As long as you are looking for value and not 5 stars, you will love this place.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 2 more reviews by Sara V for Park City
Ask Sara V about Shadow Ridge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review
January 25, 2013
Sara,

Thank you for the review and showing guests the +/-'s of the experience you encountered at the hotel. I am happy to see you enjoyed your condo and it's views. I am happy to announce we are going to be upgrading the down stairs gym, spa, hot tub and pool area this coming spring. This will give the hotel and its amenities a more welcoming feeling throughout the hotel. I hope you will get a chance to come back next year to see the beautiful upgrades once the project is completed.

Again, thank you for the review and hope you have safe travels back to Toronto.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Good times”
4 of 5 stars Reviewed January 14, 2013 via mobile

We had a fun stay and the hotel staff was very helpful with our checking out problem. We had a very late flight and Ashley with the help from her supervisor was able to extend our check out time to 5pm so that we had a place to shower and prepare for our flight home. Thanks for a great trip!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Philip4140 about Shadow Ridge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review
January 15, 2013
Philip,

Thank you for writing a review on Trip Advisor. I appreciate you recognizing one of our employees "Ashley" in your review. We strive on giving all guests 100% great customer service and in making sure we can do our best to take care of all your needs.

Hope you have a safe trip back home and look forward to your return.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganville, New Jersey, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Park City Vacation Condo”
5 of 5 stars Reviewed January 12, 2013

Wonderful condo at Park City Mountain Resort base. Shadow Ridge Resort offers walk-to-lifts (1 minute). We stayed in Unit 306. Beautifully decorated, immaculate, very well stocked. Furnishings are high end in this unit. A true home away from home. We were so comfortable. This property has it all. Outdoor heated pool, hot tub, even a ski rental shop on premises. One block walk to bus transit center, with access to free town buses to anywhere (Main St, restaurants, bars, The Canyons, Deer Valley). Three world class ski resorts within 10 minutes.

Room Tip: We loved Unit 306; it is one of their premium units and well-deserved. Our unit had 2 bedrooms, 3 fu...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Eric R about Shadow Ridge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review
January 14, 2013
Eric,

Thank you for staying at the Shadow Ridge Hotel and writing a review on Trip Advisor. I am glad to see you stayed in one of our gems in the hotel. Unit 306's owner has taken great pride to provide guests with a 'home away from home' feeling. Again, I do appreciate you taking the time to write the review and look forward to your return.

Safe travels!

Branden Peck
Shadow Ridge Hotel, GM
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Rochester, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Awesome”
5 of 5 stars Reviewed January 1, 2013 via mobile

Just stayed at Shadowridge for New Years trip. Very friendly and accommodating staff. Free shuttle service to local area. Great ski rental shop right in lobby. Easy access to lifts. Beautiful rooms, our 2 bed condo had three bathrooms and daily maid service. Couldn't ask for anything better!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask acdecal about Shadow Ridge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review
January 5, 2013
Dear Guests,

Thank you for coming to Park City and celebrating at the Shadow Ridge Hotel for New Years! I appreciate the business and look forward to your return.

Safe Travels back to Michigan.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Be Selective on the specific unit”
2 of 5 stars Reviewed January 1, 2013

I understand that I stayed during the holiday and they were booked but the service overall was not good. Our room was not ready when we arrived. The thermostat was non functional and had to be repaired on day one. Maid service was terrible, all they did was empty the trash and sometimes had enough towels left to provide clean ones. They skipped one day entirely, and never vacuumed in 7 days and when they showed up it was 4:30-5:30 PM when we were getting back from the slopes. Very inconvenient! It is not likely that we will stay here again unless it is a killer deal. We have had much better in Park City. The room was very dark! I mean lights must be on all day even when the sun is shining! Don't expect any help in the kitchen with leftover spices, Not even salt and pepper. the service staff must clean this out after every guest leaves. If I owned this unit and that happened to me, I would be furious. I have stayed in many condo rentals and there is always something. Everyone buys essentials like this while on vacation and leaves it for the next tenant. Not so here.

Room Tip: Need to ask if the your specific room has been renovated and when. The unit(s) we had were very dat...
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
See 2 more reviews by EsconBill for Park City
Ask EsconBill about Shadow Ridge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review
January 5, 2013
Dear Guests,

Thank you for booking at the Shadow Ridge Hotel. I am sorry you didn't receive a condo unit up to your standards. Reading your review you mentioned how housekeeping didn't clean your room one day, would being cleaning your room in the evening hours and didn't vacuum the room the 7 days you were in house. This is unacceptable for the hotel standards and I will review these action items with my housekeeping Manager. I do appreciate you expressing your feelings about the hotel and how you think there should be guest essentials (spices, salt, pepper, etc.) in each room. Please keep in mind when booking many condo facilities in Park City there could be a difference between each room based on each room being individually owned. At the hotel we do provide guests an option with Premium and Standard rooms. This gives the guest the ability/chance to book an up-to-date room when they arrive. If you have any other questions please feel to reach out to me.

Again, Thank you for the review and expressing your feelings. It helps the hotel grow and become better for future guests.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shadow Ridge Resort

Also Known As:
Shadow Ridge Hotel Park City
Shadow Ridge Hotel
Shadow Ridge Park City
Shadow Ridge Resort Park City, Utah
Address: 50 Shadow Ridge Rd, Park City, UT 84060
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotels in Park City
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
All Seasons Resort Lodging welcomes you to Shadow Ridge Resort Hotel and Conference Center. Location and accommodations define this resort-side property established at the base of Park City Mountain Resort. Imagine being just 100 yards from the popular Payday lift, just a half-mile from Historic Main Street, and just one mile from Deer Valley. And to quickly access other attractions, take advantage of our complimentary on-demand shuttle service. Then, after a long day on the mountain or in the city, relax in any one of our affordable accommodations including everything from cost-effective hotel rooms to fully appointed one- or two-bedroom condominiums featuring a full kitchen, spacious living area, fireplace, and dining area.If your stay includes a combination of business and pleasure, Shadow Ridge offers over 4,000 square feet of meeting space spread between four conference rooms. Complete business meeting and special event coordination services are readily available. ... more   less 
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Shadow Ridge Resort
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