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“Enjoyable stay. A few minor issues.” 4 of 5 stars
Review of Shadow Ridge Resort

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Shadow Ridge Resort
2.5 of 5 Resort   |   50 Shadow Ridge Rd, Park City, UT 84060   |  
Hotel amenities
Ranked #26 of 59 hotels in Park City
Utah
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
80 helpful votes 80 helpful votes
“Enjoyable stay. A few minor issues.”
4 of 5 stars Reviewed August 5, 2012

Stayed three nights at the property for a local soccer tournament in early August 2012. My son had booked a room earlier online and the online website didn't ever respond with a confirmation or email confirmation. So he booked again and received the appropriate confirmations. Upon checking in, he was informed that he had two reservations. Calls to the online website placed the ultimate responsibility on the hotel to authorize the cancellation but the front desk staff were unable to do anything without the manager to help. Each time my son called back to talk to the manager, he was informed he wasn't available. Eventually, late afternoon, after multiple calls to the front desk and to the online site, the hotel finally cancelled the duplicate reservation without a fee.

We arrived later in the day and I was a little concerned after hearing the difficulties my son had experienced, but we were able to check right into our room without any problem. We had a two bedroom unit, obviously a privately owned unit. The unit was in decent shape. However, there were a number of very noticeable stains on the carpet in the living area, the toilet in the master bath wouldn't stop running unless you took the cover off the tank and fiddled with the chain, the king bed in the master bedroom had an obvious slant to one side, so I felt like I was falling out of bed all night, and the thermostats were unresponsive, until we figured out the "secret".

Nice full kitchen with dishes. Tile entryway and carpet throughout. Though, based on the stains in the front room, I was a little hesitant to walk around bare foot. Everything seemed clean, though. Plenty of towels, dish soap, etc.

Master bath was very nice with oversized shower and two basins in a separate part of the bathroom.

Flat screen TVs/VCRs in all rooms, though the channel selection was limited.

WiFi in our North west end of the building was poor. Even when we could get a signal it was very slow. Didn't try it in the lobby, so not sure of the speed was better there.

Upon check in we were advised by the front desk that the only parking was to the south, in an open lot across the street. To get to the property you had to either walk around a long concrete barrier, or climb over it with your bags. There were a couple of very small stalls at the front entrance for loading and unloading. After the first day, we found that there was a small underground parking lot accessible by room key on the east of the building. Not too many stalls. Probably good that not many people knew about it...

The view from our rooms was of the parking lot at The Lodge to the west, but this hotel is located in a densely built area, so there isn't much hope of a real fantastic view, though you are a very short walk from the "Mountain Village" where the Alpine Slide and Coaster are, along with a few restaurants, shops and other hotels/lodges. The local transit also runs regularly just a short walk from the entrance to take you downtown or anywhere else in the area that the bus runs. And it's only a couple of minutes drive to Old Main if you want to drive on your own.

The pool is very small and located right outside the front entrance, next to the street, and it was cold. Signage with directions to the pool is limited and when you get to the end of the hall, there is nothing to tell you which way to proceed. There were a few towels available for the pool, but not many. Because of road construction on the street immediately east of the hotel, there was a lot of dust blowing by while we were there with the grandkids. Not the hotels fault, though. But having the pool right out next to the street invites similar issues.

Nice big hot tub in the basement of the property as well as a fitness room and laundromat.

Housekeeping staff removed garbage, replaced towels, ran the dishwasher and straightened up, but didn't make the beds, which is ok by me. I don't need someone to make my bed for me everyday when I'm in a hotel.

All in all, though there were a few inconveniences, we had a good stay and the price was decent considering there was an arts festival, a soccer tournament and a tattoo convention in town all at the same time. The location is good for access to any of the local venues by foot or transit, or driving.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, January 16, 2013
Ned,

Thank you for taking the time to write a review on Shadow Ridge Hotel. I am sorry you experienced a few issues with our online booking engine. I am glad we were able to take care of you throughout your stay. It was a pleasure reading your review on insightful it was and how thorough you were with the review.

Hope to see you next summer and safe travels.

Thanks,

Branden Peck,
Shadow Ridge Hotel, GM
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153 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Ogden, Utah
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 4, 2012

My husband and I stayed here last week for a bike/golf getaway close to home. The price was fair for the accommodations and location. It sits just below Park City Mountain Resort. Shops and restaurants are within walking distance. The public golf course is just down the street and the free shuttle to Main stops just up from the hotel's entrance. The hot tub is nice but the pool is small. The decor and televisions could use some updating but still in nice condition. My only recommendation is that the staff increase their promptness in attending to obvious needs and information such as providing the code for entrance when the front doors are locked and communicating with each other so we don't get multiple knocks on the room door from housekeeping. Other than that, we enjoyed our stay.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, February 14, 2013
Becky,

Thank you for coming to Park City and staying at the Shadow Ridge Hotel. I appreciate you taking the time to write an review on TripAdvisor. We will be increasing our staffing and hours of operation so guests won't encounter the issue you did this upcoming summer. Hopefully, we will see you this summer!

Again, thank you for the review and happy travels!

Branden Peck
Shadow Ridge Hotel, GM
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Mesa, Arizona
1 review
3 of 5 stars Reviewed July 25, 2012

Initially got off to a bad start Air Conditioning did not work and there was an item left in the room that should have got picked up by cleaning. I must say Branden Peck, the General Manager, worked hard to ensure we were happy and corrections were made to our satisfaction. As far as the hotel goes our room was dated, t.v. was old and limited channels. Shag carpet older style bed frames. Many of the other rooms had flat screens granite counters etc. Location was great as far as accessing park and downtown main street. Overall we really enjoyed ourselves and the kids had fun in the pool and jacuzzi. I would stay there again; however, I would ensure we were in a room that was a little more modern and faced the mountain with alpine slides and such.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, July 27, 2012
Jared, I want to thank you for taking the time to write a review. I appreciate your honesty and suggestions about making a reservation in the future. When you come back please give us a call and we will get you into a wonderful room. Have a safe trip back to AZ.
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Mesa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2012

The condo was very clean and had everything we needed to cook in there, the only thing we had a problem with is the bathroom light went out and it took the manager to fix.the paeking garge was a little cramped and not made for big trucks. great laundry facility and spa indoors.

Room Tip: make sure you request certain rooms as not all have a great view of the mountains.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, July 27, 2012
Thank you for coming to stay with us in Park City Utah. We look forward to seeing you next July. Have a safe trip back to AZ and the 5 Star review!
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Greeley, Colorado
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 17, 2012

Our room has not been modernized at all. Poor TV channel selection. Could not get the shower / spa to stop running.

Fitness Center does get a good grade!

No front desk - had to check in over an intercom and get the key out of a lockbox

Room Tip: Close to the Park City slopes/resorts but just not a good fit
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, July 19, 2012
I am truly sorry for the confusion you experienced during your stay with us. We encourage all guest that stay with us to please contact us in advance if they will be a late arrival. Yes in the summer months we do close the desk at 5:00 P.M. but we do have staff available to assist with your check-in at our remote location. Please keep in mind that all units are individually owned, in the future please give us a call directly and we will do our best to get you into an upgraded unit. Again I apologize that we did not meet your every expectation.
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Layton, Utah
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 11, 2012

I think the only thing I would change is to have a larger pool. The rooms were clean, temperature was comfortable even though it was hot outside. The parking garage was a little out dated and made me wonder what kind of hotel I was staying at, but the room and lobby made up for it!

Room Tip: Seemed like all of the rooms would have a good view, I would ask to be away from the pool area, more...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, February 14, 2013
Mr.& Mrs. Adams,

Thank you for taking the time to write a review on TripAdvisor. Shadow Ridge Hotel and staff appreciate the feedback good or bad. I have taken your comments to the Shadow Ridge board to see if we can do some improvements to the facilities. Hopefully we will see you this summer and please if you have any questions on the hotel contact myself or the front desk.

Have a great day!

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo, Colorado
1 review
4 of 5 stars Reviewed July 10, 2012

The halls and elevators could use an update but the room was nice and comfortable. I was only there to sleep and was grateful for a comfortable bed. The staff was helpful. For the price I would definately return.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort, responded to this review, February 15, 2013
Dear Guests,

Thank you for your insight to the hotel of Shadow Ridge. The hallways were recently redone this past summer along with the main lobby area. The on site ski shop also got a face lift. We recently added this winter an adventure service that will provide guests with all their adventure needs. Hopefully you will come back this summer and enjoy some other other new updates of the hotel. Please contact the hotel directly if you have any questions or if you are returning please let us know so we can take care of you while you are in Park City.

Thank you again for the review.

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shadow Ridge Resort

Address: 50 Shadow Ridge Rd, Park City, UT 84060
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Park City
#22 Family Hotel in Park City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shadow Ridge Resort 2.5*
Official Description (provided by the hotel):
All Seasons Resort Lodging welcomes you to Shadow Ridge Resort Hotel and Conference Center. Location and accommodations define this resort-side property established at the base of Park City Mountain Resort. Imagine being just 100 yards from the popular Payday lift, just a half-mile from Historic Main Street, and just one mile from Deer Valley. And to quickly access other attractions, take advantage of our complimentary on-demand shuttle service. Then, after a long day on the mountain or in the city, relax in any one of our affordable accommodations including everything from cost-effective hotel rooms to fully appointed one- or two-bedroom condominiums featuring a full kitchen, spacious living area, fireplace, and dining area.If your stay includes a combination of business and pleasure, Shadow Ridge offers over 4,000 square feet of meeting space spread between four conference rooms. Complete business meeting and special event coordination services are readily available. ... more   less 
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Also Known As:
Shadow Ridge Hotel Park City
Shadow Ridge Park City
Shadow Ridge Resort Park City, Utah

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