Have stayed here several times, last time was two years ago, and it was basic but ok. . The internet connection has been spotty then, and still is: sometimes very fast, sometimes no connection at all.
This time, due to the way I booked, I was in two different rooms, and both smelled very bad. Housekeeping said they open the windows during cleaning, which they don't.
The second room also smelled horrible. The AC unit was on when I came in, but it was evidently not noticed that the "outside air" dial of the unit was on "closed" position. In addition, the controls were super dirty, never cleaned in how long?
Did not bring this up with front desk, because several front desk people distinguished themselves by their (bad) attitude. Never had such un-welcoming check-in anywhere - have not experienced this during previous stays. If you hate guests or their concerns, work elsewhere!! How difficult is it to say "May I help you?". Instead of letting a guest wait patiently in line, and then say "why not step up".
In addition: when I moved to a different room, the sheets that are used to cover the comforter had blood and semen spots on them. They were changed promptly when I showed this to the cleaning lady. This showed to me, and others may wonder too, about 'how beds are made'.
The cleaning ladies are ok, it's the management / maintenance and especially the attitude of front desk. Was VERY relieved to leave. Did I say that I travel a lot. Have nothing against older places if they are well kept.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your review. I am sorry that your stay was less than you expected. We are very interested in providing our guests with a clean and comfortable stay and usually receive high marks in this area. I have forwarded your comments to the front desk manager and executive housekeeper for their review and to address these items. Again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.