First of all, if you have questions about my review, please contact the Hotel directly before booking your reservation to confirm the current problem. The Hotel is very nice. The rooms are terrific. The staff is friendly and helpful. The location is perfect. The stench is horrible. Apparently the Hotel was built on an old mining site. Currently, a terrible stench, that smells like sewage gas, permeates the entire building, especially the reception and the hallways, sometimes entering the guest suites. They are currently in communication with the city to rectify this problem. Until such time that this smell has been corrected, I will recommend that you do not stay at this hotel. The Hotel, which is a fractional ownership property, had a homeowners meeting to discuss the remedy for this stench problem, unfortunately, with no resolve. I have asked friends that live near the hotel to periodically walk into the lobby and take a sniff. I will re-write my tripadvisor review once the stench has been taken care of and give them the review that they deserve, which would be excellent. I feel really bad for the people who work there and smell this sewage regularly. I feel bad for the people who bought a fractional ownership.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 3, 2009
The situation with the odors at the property is the result of issues related to the City's storm water drainage system and are not sewer related.
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There is decaying organic matter (i.e. plant material) that has shown up in the storm drainage system over that past two weeks and it is creating a non toxic natural gas that unfortunately has a very unpleasant odor. When this situation first surfaced we immediately went to work with City and brought in several experts to investigate and address the problem. With help from these experts we have iinstalled storm drain ventilation systems as well as air purification filters at the hotel. We are now working with water quality experts and the City to isolate the cause of the problem and establish a premanent treatment solution at the primary source of the problem.
We have had very solid success with our phase one efforts to purify the air in the building and have had no odors for the past three days. We are continuing to refine our processes in this area.
We sincerely regret that this occurred and, while it is a situation that travels beyond our property, we have moved aggressively as possible to eliminate it from our property.
I was pleased that, in spite of the impact of the odors, the rest of your experiences with us were satisfactory.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.