Reserved the prospector for three nights just this past week for New Years. The reviews were decent and the photos looked OK. Arrived to find the place under construction which would've been nice to know. There was a temporary check in location and the computers were down to check us in. We left for the day and received a call that our room was ready. We went back to the hotel to find out room was not ready. There were other guests complaining about no water, no wi fi and key cards that didn't work. The staff were in complete disarray. We finally got our room and it was a mess, very outdated, black water out of the shower tap and the TV didn't work. Not at all representative of what Expedia showed. There were people in the halls trying to find a wi-fi signal. We decided to leave and go somewhere else. I went back and forth with the staff to get a refund over which time they didn't return my calls and claimed "they didn't have a phone to use" Really? No phone and you're a hotel? I got more attitude from the staff and they finally decided to cooperate and work with Expedia for a refund. This place apparently will be re-branded and for good reason. It was a mess of an experience with complete incompetence with the staff. If you can't operate during construction, then don't be open. Worst hotel experience in my 38 years.
- Official Description (provided by the hotel):
- All Seasons Resort Lodging welcomes you to Prospector Accommodations, comprised of three centrally located properties in the Prospector Square area. Each property is within one mile of Park City Mountain Resort and historic Main Street. And just a couple more miles away, guests will find Deer Valley and The Canyons resorts, accessible via the free citywide bus system which stops in front of each property every 10 minutes. These affordable properties are literally minutes away from shops, restaurants, entertainment- everything. Guests will also enjoy complimentary access to the adjacent Silver Mountain Sports Club and Spa. ... more less
- Reservation Options:
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- Also Known As:
- Prospector Hotel Park City
- Prospector Accommodations Park City, Utah