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“Nice stay” 4 of 5 stars
Review of Silverado Lodge

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Silverado Lodge
4.0 of 5 Hotel   |   4000 The Canyons Resort Dr, in the Canyons Resort, Park City, UT 84098   |  
Hotel amenities
Ranked #26 of 59 hotels in Park City
Cream Ridge, New Jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Nice stay”
4 of 5 stars Reviewed March 25, 2013

We booked a 1 bedroom suite. The room has a full kitchen, 2 fireplaces,and comfy leather couches. The biggest downfall to the room there is not 1 dresser. I would of given it 5 stars If there had been a dresser. The hotel is super clean. Canyons resort is Hugh and the ski mountain is the biggest part. You could ski a week and not repeat a run. We only paid $170 a night over Easter break, so look for that rate.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 28, 2013
Hello Silverado Friends:

Thank you for posting a reply on TripAdvisor about your stay at Silverado Lodge. We are so pleased that you shared a wonderful vacation with your family and enjoyed skiing/snowboarding on our mountain. We appreciate your kind words and wish you many happy travels.

Sincerely,

Pam Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Jerome, Idaho
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 24, 2013

Good-sized rooms with lots of fun little features like fireplaces and desks. Great fitness center and steam room/sauna/dressing rooms, great decor, and great TV/Internet access. Sitting in the heated OUTDOOR swimming pool and hot tub when it was -22 degrees F. was definitely an experience you should take advantage of. Beds were comfortable, and room layout was convenient for ski equipment or whatever your activities. There were only two negatives, one being the paper-thin walls where you could hear even the breath of the adjacent room's occupants; the second [only a negative if you don't like exercise (and you're here to ski or board, right?)] is that the hotel buildings are in sort of a maze and "you can't get there from here." Though our room was only steps away (vertically) from the fantastic restaurant on the west side of the property, we had to walk east down a hall, turn and walk south down another long hall that curved back east, then go west to take an elevator down to the lobby floor, walk east past the front desk and out the entrance, then skirt the building and walk west the length of it to get to the restaurant!

Room Tip: Due to the maze-like aspect of these manufactured buildings, ask for a room near the front desk so y...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 28, 2013
Dear Happy Traveler:
We appreciate the review posted on TripAdvisor about Silverado Lodge. We can only become better by getting feedback, positive and negative, about our property and think your room tips will help future guests. We are delighted that you had a great stay and look forward to seeing you again.

Best Regards,

Pam Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 23, 2013

The Silverado is located near the ski lift area, but is not close enough to walk to as they claim. Service is rather poor, although the staff is friendly. The layout of the entire facility is awkward and not easy to navigate around. Pool is in the center of the complex, but is impossible to find the entrance to because there are no signs. (in case you want to go to the pool, its on level one, at the end of the narrow hallway, through the workout room, enter the locker room and then go into the pool area) Once your in the pool area beware of the creepy kitchen staff who have a front row seat to all the swimsuits and kids. (yeah, really creepy!!)

No restaurants are available in the Silverado, nor is there anyplace close by to get a snack, drink or breakfast. Room service is exceptionally pricey,even for the Park City area.

Thin walls between the rooms make for an interesting stay as well. We could hear the people on either side very clearly as they spoke on their cell phones. Rooms are very small, with no desks, dressers or any other place to set your luggage. Showers in the room look great, but the pluming is substandard. Water pressure is inconsistent and the shower heads are way too small for the size of the shower stall.

For the same price, you can get a much better hotel at any number of Park City Hotels or resorts. If it wasn't for the snowfall and the ski runs, this would have been a total disaster of a vacation.

Room Tip: Not planning on going back to the Silverado. Wouldn't suggest anyone book a room here.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 28, 2013
Dear Silverado Guest:
Thank you for addressing concerns about your stay on TripAdvisor. We take all issues seriously and thank you for your honesty. We apologize your stay was not up to your expectations but thankful you were able to enjoy our mountain and wonderful landscape.

Happy Travels,

Pam Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 19, 2013

The Silverado Lodge is conveniently located within walking distance of the base of the Canyons ski slopes and provides comfortable accommodations.

Upon arriving at the Silverado, we discovered that there was temperature-controlled underground parking which was very much appreciated as we had a rental vehicle during our stay. While having a vehicle was nice for exploring the surrounding areas, the convenient resort shuttles and buses to Park City Main Street make having a rental more of a nicety than a necessity.

Check-in at the lodge was easy. The lobby area had a few chairs for relaxing by a fireplace, but it felt slightly crowded if more than a few people were lounging. The two elevators provided ample space for multiple people and their ski equipment.

The room we occupied had two queen size beds, a gas fireplace, and a shower (no bathtub). The room itself felt spacious with the taller-than-average ceilings and wide walking areas around the beds. The room did not have a dresser, but the closet was an average size and a mini-bar area (non-stocked) had cabinet space that could be used for storing items. The beds were quite comfortable and cozy especially after a day of skiing. The gas fireplace was used once on a chilly morning and, while it didn't put out a lot of heat, it was nice to look at. During our stay, the daily temperature at the resort was in the 60s so we found ourselves opening the window to let in fresh, cooler air. The bathroom was nice and the shower stall was adequate, clad in slate-looking tile.

Our room was right next to the spa/pool area. A recommendation would be to find a room away from this area if you require complete silence at night as we could occasionally hear people talking around the spa/pool as well as the usual sounds of maintaining these areas.

The only downside of the room is that there was one, small trash can in the bathroom. This only became a minor issue when we returned to our room around 2:00 PM to rest and the room had not been cleaned, so we had an overflowing trash bin. We could have called to have the room made up, but we opted to forgo that and just relaxed in the room instead.

Another issue occurred when the lodge had problems with the room key cards, so each person had to have their key cards reprogrammed by the front desk staff. Again, a minor inconvenience that was quickly rectified.

Overall, the Silverado Lodge provided an above average experience, and I would recommend it as a place to stay in the Park City area.

Room Tip: Rooms away from the pool/spa may prove to be quieter
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 21, 2013
Hello Silverado Guest:
Thank you for posting such a thorough review of our property on TripAdvisor! We are thrilled that you enjoyed your stay with us and shared details for others to read. We also pay heed to areas of concern and appreciate your tips for us to consider (trash cans!). The Silverado team enjoys providing great memories for its travelers and we are pleased you chose to stay with us.

Warm Regards,

Pam Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

Spent a weekend in this hotel as part of a large group. The accommodations were excellent, and the staff was amazing. They went out of their way to take care of every detail, above and beyond what they needed to do.The kosher restaurant Bistro is excellent and has great service as well. Would highly recommend.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 18, 2013
Dear Silverado Guest:
Thank you for taking the time to post a reply on TripAdvisor, we truly appreciate the wonderful comments you made about our team. It is our goal to leave our guests with warm memories about our lodge, restaurants, and mountain and are so happy you recognized those efforts. We hope to see you again and wish you the best on future travel.

Sincerely,

Pam Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando
1 review
5 of 5 stars Reviewed March 13, 2013

Great family experience. 2 bed, 3 bath is amazing enough. Full kitchen. three fireplaces. Walk out to snow covered grounds. Underground parking kept car warm even tho it was in single digits at night. There is a resort shuttle but we had a rental car. Parking everywhere was easy on property. The ski area is very well-run. No complaints at all. Greg was an amazing snowboard instructor!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 14, 2013
Hello Silverado Guest!
We sincerely appreciate that you took a moment to post such a kind review on TripAdvisor. We are pleased you had a wonderful time on the mountain and found your room at Silverado a warm, cozy place to return after. We truly enjoy hosting active families and hope to see you on the mountain again soon.

Warm Regards,

Pam Hilse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 6, 2013

Pilot light on fireplace went out. Room heated up past setting on thermostat - actually had to turn on the air conditioner. Wireless internet connection disabled my wireless connections entirely. had to spend an hour on the internet on another computer to find resolution created by elevenwireless. Power outlet stopped functioning and my computer ran out of power causing a disruption in the time/date.
Room size didn't justify the price. Also having a door connecting to another room did not feel secure. Further noise from other connected room was wholly unacceptable for the price charged for the room.
nice enough place but probably worth half the ask. understand that the high rates are likely due to needing to pay for the facility in the off season. staff couldn't have been nicer (when i mentioned concerns they looked as though their dog had just died) but if you need to charge double, the experience had better be perfect.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 7, 2013
Dear TripAdvisor Reviewer:
Thank you for writing an honest response regarding your stay at Silverado Lodge. We apologize for the difficulties you encountered during your stay and have already addressed your concerns internally. We appreciate your recognition of our team's positive guest service - we do truly care about our guests and their experience at our property. Hopefully our mountain left you with wonderful memories.

Best Wishes,

Pam Hilse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverado Lodge

Address: 4000 The Canyons Resort Dr, in the Canyons Resort, Park City, UT 84098
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Park City
#9 Spa Hotel in Park City
#10 Luxury Hotel in Park City
#20 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silverado Lodge 4*
Official Description (provided by the hotel):
Silverado, a luxurious retreat, masterfully designed for the most discriminating of tastes. Cozy fireplaces, vaulted ceilings and oversized decks grace many of the suites. This exceptional property offers guest room accommodations including individual hotel rooms, studios and 1-4 bedroom suites. This truly is a Park City gem offering timeless elegance and quality amenities in a premium location near Canyons Resort Village ... more   less 
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Also Known As:
Silverado Hotel Park City
Silverado Lodge Park City, Utah

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