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“Spacious suite at a good value” 4 of 5 stars
Review of Silverado Lodge

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Silverado Lodge
4.0 of 5 Hotel   |   2669 Canyons Resort Drive, in the Canyons Resort, Park City, UT 84098   |  
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Ranked #31 of 58 Hotels in Park City
Cincinnati, Ohio
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
“Spacious suite at a good value”
4 of 5 stars Reviewed February 28, 2013

My husband, 6 year old twins, and I stayed at the Silverado over President's Day weekend. We initially had a reservation for a one bedroom suite at the Sundial, but hotels.com had a one day sale where we were able to get a 2 bedroom at the Silverado for $100 less - so we jumped on it.

The suite was spacious and had high-end finishes (granite, marble, slate, stainless steel). The decor was very masculine with lots of heavy wood furniture. Each of the rooms had a gas fireplace and a flat screen t.v. The living area had a pull out couch, a table for four, and a surprisingly big kitchen (which had counter seating for four). There were also three full baths, which was really nice. The suite was clean and we had tons of towels.

My main complaints about the room were the lack of drawers (basically just the nightstands) and a combo washer/dryer that did not actually dry clothes.

The amenities were basic, but nice. The pool was small, but a great temp. My kids loved swimming outside when there was snow on the ground. There's a hot tub that seats 14 and was quite hot. Also, we made use of the sauna, which was perfectly placed - the first thing you see when you come inside from the pool.

The underground parking was very convenient. The shuttle around the Canyons was also very convenient - it came quickly when requested and the drivers were very friendly.

The front desk staff was friendly, but not particularly informed or helpful. We discovered that the shuttle drivers were more help than the front desk staff.

I would recommend Silverado to anyone who is looking for spacious suite at a good value and doesn't mind not being in a ski-in, ski-out location.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, March 7, 2013
Dear Silverado Friends:
We are thrilled that you enjoyed your stay at our Lodge and posted a review on TripAdvisor. We think your kids are right, one of the best parts about staying at a winter resort is swimming while the snow is falling down! Thank you for highlighting our spacious rooms and we will take your advice to heart about the need for more drawer space.

Many Happy Travels to You.

Pam Hilse
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Portland, OR
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 10, 2013 via mobile

My friends and I have made an annual pilgrimage to Park City and have usually stayed at The Grand Lodge in the Canyons property. This was our first time staying at the Silverado Lodge. Overall we had a great experience. We were able to valet our skis at the base of the lift area for free so we didn't have to carry them and the walk from our room to the base was only a few minutes. We had a great ski and stay package that Bradley in reservations put together for us. He was awesome and very helpful. We had 4 rooms essentially turned into one big suite and it worked out well for our group. We've stayed in the grand lodge penthouse before but this was an excellent runner up. The jacuzzi was easy to get to and free underground parking was really nice. Breakfast at the lodge was very good and the housekeeping staff did a great job keeping this group of guys cleaned up and taken care of. The only compliant I had was with a few people at the front desk. We had some issues getting extra pillows one night. But what really stung was the night before checkout, we had called down and spoke with Molly for a late checkout. She was gracious and allowed us an extra hour which for the 6 of us was perfect. However at 11am the next morning Aimee called up and told us we had to check out now. We told her that we had arranged a late checkout. She put us on hold for several minutes and then reluctantly and not very nicely agreed to the originally allowed 12pm checkout. When I went down to the desk to finally check out and settle up Aimee didn't even bother to ask how our stay was or thanks for coming...nothing. It left a very bad taste for such a great trip.

In all, the canyons it THE place if you want a great stay and great skiing.

Stayed February 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, February 18, 2013
Hello TripAdvisor Reviewer!
We love that you took the time to post a review on this site and refer to your trip as "EPIC!" We think our mountain is pretty spectacular, too, that's why most of us choose to work where we also get to play. We apologize that your departure was not as stellar as the rest of your stay and please know your concerns have been communicated to our staff.

Thank you for choosing Silverado,

Pamela Hilse
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Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2013

Overall the hotel was very comfortable and well-situated close to the slopes. We had a suite that was well-appointed and had kitchen facilities, so it was possible to save on meals. There were gas fireplaces in each room, which were nice for keeping warm and for putting newly washed ski clothing in front of to accelerate drying. There was a basement parking lot for guest use at no extra charge, which was a big plus since we had a rental car. The only problems we had were:

1) The pull-out couch was very uneven and uncomfortable (the maintainence guy said it was probably from kids jumping on it). They gave us a rollaway for free (which worked well and was much more comfortable than the pull-out).

2) The temperature in the rooms was difficult to maintain; it seemed no matter how we adjusted the thermostats the temperature varied between too cold and too hot.

3) Water pressure in the showers was pretty low.

These were really pretty minor problems; overall, the hotel was very good.

Warning - the Bistro restaurant in the hotel is VERY pricey (I usually expect that bistro food will be on the inexpensive to moderate side). There are some other restaurants in neighboring buildings that are somewhat more reasonable, although you will probably have to leave the Canyons resort to get a truly inexpensive meal. Note that the restaurant is not managed by the hotel, so I wouldn't hold it against them.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, February 13, 2013
Hello Silverado Friend-
Thank you for posting a review on TripAdvisor about Silverdo Lodge at Canyons Resort. We enjoy hearing from our guests and are pleased to know your stay was favorable. Your maintenance issues have been directed to our Engineering Manager to insure other guests do not experience any temperature issues as you did.

We will keep the fireplaces lit and cozy for your next stay!

Cheers,

Pamela Hilse
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Beit Shemesh, Israel
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2013

I had read other reviews and was a little uncertain what I was going to find. As it turned out, I had a delightful experience.

My room was spacious and comfortable. The staff were terrific: friendly, welcoming and helpful. The shuttle was generally very responsive, so I was able to get too and from the slopes without having to walk in ski boots.

It wasn't all perfect. There was free Internet, though it was slow. There was no shortage of hot water, though the water pressure was low. I heard too much noise through the interconnecting door to the next unit, but it didn't actually disturb me or limit my enjoyment.

When all is said and done, it absolutely met my needs, exceeded my expectations, and was a good base for some great skiing.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, February 13, 2013
Dear Silverado Guest:
Thank you for your honest review on TripAdvisor. We appreciate that you reviewed prior comments and still felt that Silverado could meet your needs. It is thrilling to know we exceeded your expectations. We also thank you for pointing out areas where improvements could be made to make a guest stay more comfortable.

Thanks again, we look forward to seeing you again at Silverado and on the slopes!

Pamela Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allison Park, PA
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 3, 2013

Condo Units are very nice. Ours had a nice Kitchen with everything you could need for cooking. Comfortable large family room with TV and fireplace. TV is a flat screen but rather small. There are doors between the units and you can clearly hear your neighbors talking, so if that would bother you, not your place. Nice Large Bedroom with a small flat screen TV. There is a ski check for your skis. It is possible to walk to the ski lifts, but really not all that practical with the road and terrain. All the skiers take the shuttle which is very convenient and runs frequently. The service is Excellent. Employees are all very service oriented and helpful. WIFI is generally available but very slow. There is an option to pay for a high speed WIFI. Nice large hot tub which could be at times hotter. I would most definitely stay here again and recommend the Silverado.

Room Tip: Get a room without a connection door, quieter.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, February 4, 2013
Hello Silverado Friend:
We appreciate your informative review of our property on TripAdvisor. We take pride in knowing that our team, along with lots of great skiing, provided great memories of your stay. We can't wait to see you again - we're warming the temperature of the hot tub right now...

Thanks Again,

Pamela Hilse
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winefer2
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2013

This is the place to go for the “ Mountain” atmosphere- we had a great time and staff were very helpful –Canyons offer door to door services to many places – we loved Steve ( older gent) he offered us an array of restaurants/stores/ect

Room Tip: we stayed on the fourth floor facing the pool - can be noisy at times because of children screaming...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, February 1, 2013
Dear Silverado Guest:
We truly appreciate the awesome review you posted on TripAdvisor about our property. It makes us extremely proud to know our guest service and friendliness is remembered fondly. We hope to see you again soon because there are bluebird ski/snowboard days ahead!

Cheers,

Pamela Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 21, 2013

This is an immaculate hotel with attention to every detail. The rooms were clean, amentities were great, decor was cozy and the beds were extremely comfortable. Parking is easily accessible and the staff is friendly. It is only a few minutes drive from shopping/dining in downtown Park City. However, they have restaurants and shops on the property so you really don't need to leave. I would definitely stay here again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamhilse, Manager at Silverado Lodge, responded to this review, January 26, 2013
Hello Silverado Friend-
We are thankful for your positive review on TripAdvisor about our lodge and property. We hope your stay created warm memories and we look forward to your return. As you so kindly mentioned, there are amazing restaurants at Canyons - The Farm, Murdock's and Red Tail to name a few. We believe our food is the perfect ending to a long day on our mountain.

Cheers to You,

Pamela Hilse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverado Lodge

Address: 2669 Canyons Resort Drive, in the Canyons Resort, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Park City
#12 Luxury Hotel in Park City
#21 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Silverado Lodge 4*
Number of rooms: 185
Official Description (provided by the hotel):
Silverado, a luxurious retreat, masterfully designed for the most discriminating of tastes. Cozy fireplaces, vaulted ceilings and oversized decks grace many of the suites. This exceptional property offers guest room accommodations including individual hotel rooms, studios and 1-4 bedroom suites. This truly is a Park City gem offering timeless elegance and quality amenities in a premium location near Canyons Resort Village ... more   less 
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Also Known As:
Silverado Hotel Park City
Silverado Lodge Park City, Utah

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