The hotel room I had was well appointed and the bedding most comfortable. My room was on the first floor with a large patio outside my sliding glass door. There was a bistro set by each room . . . supposedly for the guests occupying the room. During the first night, a couple had come out and sat at the bistro by my door and were smoking and talking loudly. They awoke me . . . so I opened the door and asked them to move elsewhere. No problem except I was now wide awake.
Second night, after a very full day of presenting and attending at the Canvas/InstructureCon 2012 conference I returned to my room exhausted. I fell fast asleep only to be awakened by someone hitting my door. Now awake, I heard more noise in the hallway. When I opened the door, I was shocked to see a team of boys playing lacrosse in the hallway. It was 10:30 pm. . . I told them to go to the rooms and go to bed. They told me they did not have to do anything I said. I called the front desk who told me they were told to go to their rooms when they were playing around the lobby. I informed them that they were still playing in the hallway. Would they please do something about it? The boys disappeared for about 10 minutes but they were back at 11 am. The game was still continuing so I called the front desk again and asked if I should call the police. At 11:30 pm, I caught one of the younger boys by the arm and asked him to take me to his parent's room. He said his parents were not there. I ended up having the boy take me to the coaches' room. I awakened the coach and complained. He asked me what he should do? Really are you kidding me? I told him if it did not stop I was calling the police.
Maybe this is acceptable behavior at a Motel 6 or a Days Inn, but not in a hotel that charges this price. Unfortunately, the front desk did not see that it was their responsibility to take care of this problem immediately. When I was checking out the next morning, the front desk clerk asked how my stay was. I complained about the incident the night before and she simply stated that they were sorry I had a bad experience. Why ask if you are not going to do something about a bad experience. Next time, I will not be staying at this hotel. . . . and I advise if you want to get some sleep, then maybe you should not either!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 22, 2012
Dear Canyons Guest:
Thank you for posting your review on Tripadvisor, we appreciate your feedback. Silverado Lodge at Canyons Resort is a beautiful place to stay for both business and pleasure. We thoroughly enjoyed hosting the conference you attended and found the guests to be absolutely delightful. I apologize that you found the LaCrosse teams, who were visiting Park City for a tournament, to be inconsiderate. Our on site Public Safety team addressed the matter immediately thanks to your call. We hope you will return to Park City again so you may enjoy our well appointed rooms and the tranquility of our mountain setting.
pam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.