I highly recommend staying at this hotel; the staff working here are amazing! I travel a lot for work and stay in a lot of hotels but this by far has been the best experience. We stayed at this hotel during the Sundance Film Festival this past weekend and had some of the best customer service from any hotel I've ever stayed at. My colleague and I had to get a lot of items for our event shipped to the hotel, and after a quick phone call the week before, all the boxes were waiting in the room when we arrived. The most impressive aspect was that we had a relatively large crate shipped (from Texas!) and it was stored for us. The staff helped us disassemble, load everything into our car (storing the removable seats), re-load after the event and organize the shipping. Rafe, the General Manager and his staff helped make everything for our event go smoothly and made it so easy for us to handle. All of the staff were extremely attentive, helping us get transportation wherever we needed to go.