Our experience from making the initial reservation, checking in, the stay and check out was very smooth. The staff is there to please you and they make that very evident.
Our room on the first floor was very comfortable and upscale. Views were great.
We purchased the Ruth Chris special and it was nice to relax, walk through the hotel to our restaurant, enjoy a nice meal and not have far to go to get back to our room.
We did use the pool and spa facilities.
One negative I could mention, would be the noise of kids in the pool at night. The enjoyment of sitting on our patio and taking in the view with a glass of wine was changed to sitting inside and enjoying the fireplace because of the kids screaming in the evening at the pool. This is really not a hotel issue....just parent's who are inconsiderate of others. I would never let my kids scream and make noise at that level in the evening at a nice hotel. The kids were just being kids, but this is where parenting lacked..it would be another story at the beach or during the day.
The spa was nice. One drawback was access to the spa, through outside stairs like you are going into a subway or through the parking garage. With all those beautiful mountain views, it is too bad the spa is underground and that they didn't have a separate pool outside for those who were looking for a quiet, relaxing time.
No place is perfect but this was very, very nice, gorgeous lobby & rooms, with a very accommodating staff.