We have stayed here before and really liked it o we booked three rooms as we had a convention in Salt Lake. Well this was the trip from hell for us. We checked into our room, one of the cottages on the lake. Room was great except they do not clean the balconies or windows very well. We try to o the sleep but all rooms in this cottage except us were from a Company having an event at the resort decided to party all night. We complained 3 times before these people stopped which was 12:11 am when I last complained. I was told by the person on duty at the front desk that they cannot control people's minds nor bodies. What a stupid thing to say! I asked if the had a noise ruling after 10:00 pm and I never got an answer. I finally had to ask if he could go and speak to the folks about the noise and he finally said he would and the people finally stopped. We asked to be moved in the morning if those same people were going to be there. They told us they would be there again so we agreed to move. We packed all our things so they could move us and told the hotel that we would be back around 12:00 pm. We get there at 1:00 and we are told that the room would not be ready for another hour. It really was not ready until around 2:30. I had to get ready for a convention opening and this put me way behind schedule so I had to do a mad rush plus again unpack. We should have not given up our room until we had a room. We were being considerate of the hotel so they could get our room cleaned for others. This is really sad as I really liked it here. I asked for a quiet room but they also put us near the air conditioners and we sleep with windows open to get fresh air. I will not come back unless they guarantee a quiet room that I originally asked for. By the way the spa is nice. The manager tried to move us faster but we would have to take a room we did not want.or paid for which was a downgrade. Of course they would have reduced our rate but this was not what we wanted.