This is a great location if you have kids in ski school or simply want to be near the Carpenter Lift, the main lift at base level. A very easy walk. We were a party of five (mom, aunt, three kids) and booked a two bedroom with a sleeper sofa. We were guaranteed the unit had a sleeper sofa. It did not. Though the front desk apologized, they said units are individually owned and the owners can change furniture anytime. This forced one of my kids to sleep on a regular couch for six nights and my aunt and I to double up in a King bed.
We were in unit 403 the week before President's Week. It was charmingly appointed. But the heater in the children's room did not keep heat during the night. We set it at 72. It stayed about 63/64 from 11 p.m. to about 6 a.m. Each time we asked that it be checked out, they claimed it was "fine." The maintenance man actually said the problem could be 1. dust or 2. too many hot showers, using up the hot water. And, yet, 14 hours after our showers were done the room still wasn't keeping temperature.
The building-wide fire alarm went off one night after 11 p.m. There is no PA system so no one knew what to do, i.e. no false alarm announcements, no evacuate now announcements. There was no sign, smell or sight of fire. but to err on the side of caution, I made my exhausted children wake up, bundle up and leave the building. Calls to the front desk went unanswered, we couldn't find any staff as we wandered in the night air. I finally saw someone with a nametag who assured us it was a false alarm. The next morning, the manager told us to be grateful the fire alarm worked and did what it was supposed to do. So, I said "oh, there must have been a fire then. where was it? " He said there was no fire, something tripped it. It could have been dust, he said. SEE PRIOR PARAGRAPH: Dust gets the rap for everything at The Trail's End!! This is surprising as houskeeping seems to be one of the more capable departments at this establishment.
I asked for a dinner reservation one night on Main Street in park city. I said I didn't care where as long as it had a kids menu. We weren't there for the food. The shuttle driver drove us to Grub Steak, which is where the Trail's End made our reservation. It was definitely family friendly with acceptable food. But it is not on Main Street!! Our shuttle driver was kind enough to drive us down Main Street on the way home so we could at least see it..
I have to give props to Pepito who drove my daughter to the Park City Clinic with me when she was injured in ski school. He went beyond the call of duty to help get her in and out of the van safely. When we arrived at the clinic, he hustled in (unprompted) and came out with a wheel chair and wheeled her in. Same thing on the return. He even stopped at the drugstore so I could run in to get her Advil. He was also the only one who finally clued us in the night of the fire alarm.
Beside the heating problem, one of our toilets kept stopping up and the drain in the master shower wasn't functioning. These problems were addressed in a timely manner.
The day before departure, I asked for my itemized grocery bill (they offer a pre arrival shopping service). I was shocked to see a bill for nearly $300, with no itemization. Apparently there was only one person who could print an itemized bill and he was out until the next day. When I finally got hold of it, I saw my groceries were only $46, including tax. With a service fee of 18 percent and a shopping charge of $20/hour, it still couldn't come close to $300. It turned out they had charged someone else's liquor bill to my account and charged for two hours of shopping. Of course, they credited the incorrect liquor bill and reduced the shopping time to an hour but I wonder how often this happens and how many guests actually check.
Our condo was in a building "uphill" from the main lobby building. Just beware if any of your party is slightly immobile, there are a lot of stairs. You have to take an elevator from your unit to the garage level, walk across the garage to a set of outside stairs that take you down to the main building, where the apres ski and breakfast are served. It is also where the lobby is located. It is no big deal if you are healthy and in sneakers. But if you are a beginner skier in ski boots, it is a little tough. I imagine it would be tough with toddlers or the elderly as well. Unfortunately two of my children were injured while in ski school and spent the last couple days on crutches. So this route became difficult and somewhat dangerous (always covered with some snow and ice) for them.
This was only our second "western" ski trip, so I'm not sure exactly what constitutes ski in and ski out. My two older kids and and I tried to ski out the first day. The ski locker room was on the floor above ours. There is a bit of long trail from the locker room to the downhill run. You have to pole a ways or just carry your skis to some point on the trail where you are comfortable poling the rest of the way to the run. We ended up checking our skis nightly at Deer Valley itself. We would just walk over from the Trail's End. It was a manageable walk even in ski boots.
The breakfast and the apres ski were great to have on location. It got everyone up and out in the morning. And the apres ski made it unnecessary to go out for or cook dinner most nights. Mommy like : ) Most of the staff were very friendly -- if largely ineffective at actually fixing things or correcting situations.
And I almost forgot, the kids loved the jacuzzi. Each unit has its own. It was so much fun to sit in your own steaming jacuzzi and look out over the beautiful snowy landscape of Deer Valley.
If someone in your party has trouble with stars (particularly outdoor stairs in wintery weather), as...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.