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“Huge suite” 5 of 5 stars
Review of Lodges at Deer Valley

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Lodges at Deer Valley
3.5 of 5 Hotel   |   2900 Deer Valley Drive East, PO Box 3417, Park City, UT 80460   |  
Hotel amenities
Ranked #12 of 58 Hotels in Park City
Certificate of Excellence
Boston
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Huge suite”
5 of 5 stars Reviewed July 21, 2014

We got a three room suite for our family of four for two nights in July and the price was very reasonable. The rooms were very clean, comfortable, and well maintained. The kitchen was modern and well stocked. The property seemed extremely quiet during out stay; we saw hardly any other guests, except for a few people at the swimming pool. There was also a lot of maintenance going on during our stay. Still, this is an excellent value in the summer.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, General Manager at Lodges at Deer Valley, responded to this review, July 22, 2014
Dear Guest,

Thank you for taking the time to share your Lodges experience with me. Feedback, especially from our summer visitors, is such an important part of our effort to improve the Lodges year-round experience. I was delighted by the 100% satisfaction rating you gave us but especially proud that you recognized and appreciated the spaciousness of our residences and our excellent value for price paid.

I also want to personally thank you for your patience and kind understanding of the construction that was underway for our new restaurant during your stay. I sincerely hope that your stay was not compromised in any way. Construction was completed this week so you may be assured that on your next visit, you and your family will have a terrific new food and beverage outlet to enjoy!

Our goal at the Lodges is very simple. To provide the very best in facilities, service and value, to every guest, every time. We could not be more pleased that we have been successful in executing our service values for you.

Thank you again for your most helpful feedback. We recognize there are many options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We look forward to welcoming you back again in the future and until then, will remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    65
    19
    9
    5
    3
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43
24
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Syracuse, New York
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 14, 2014

We visited Park City for a summer wedding; the front desk never told us that there was a goodie bag there for us.

Simple things like checking that the phone works when one guest departs or noticing that the night light wasn't working were overlooked. It was pretty dark in there!

We appreciated the availability of the shuttle.

Found it odd that the room had to be entirely prepaid.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, July 16, 2014
Dear Linda,

Thank you for taking the time to share your recent experience at the Lodges with me. Your feedback is such an important part of our effort to keep the Lodge's experience moving the same direction as our guest's expectations.

While I was pleased to see from this review and your previous review, where most all aspects of your stay were positive, I must reiterate my disappointment to you for the lapse in service you experienced. Missing the fundamental details of hospitality is not a part of our culture and should not have happened. I have reviewed the issues which led to your dissatisfaction in detail with my leadership team and I can assure you our focus to provide the highest levels of consistent and reliable service has never been greater.

Linda, I hope we have not compromised your faith in us. I recognize there are many options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and would be humbled by the opportunity to regain your trust.

Sincerely,
Anthony Bartholomew
General Manager
Lodges at Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 28, 2014

We (4 of us) stayed at Lodges during the spring break for our ski trip. We booked 1 bedroom + loft condo. What a great place. Very spacious - the loft upstairs basically was a separate suite with its private bathroom and walking closet. Besides master bedroom which was very spacious with cathedral ceiling and had its own bathroom, the condo had large living room (cathedral ceiling), dining area and nice, well equipped kitchen and 3rd bathroom. The decor was very comforting - the mix of the skiing lodge and contemporary twist. Very comfortable bedding with lots of pillows.
The breakfast was very nice.
The service was superb. I would say some 5 star hotels can learn from them.
Definitely would come back.

Room Tip: Perfect for family
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, May 2, 2014
Dear guest,

Thank you for taking the time to share your Lodges experience with me. I was humbled by your kind remarks, particularly so for your appreciation of our service. It is rewarding when that which gives the Lodges it`s heart and soul is recognized.

Helping our guests create terrific Deer Valley memories reflects our fundamental goals with each and every guest, and we could not be more pleased that we were successful in executing our service values for you.

Also, I`m pleased to tell you that we have a new restaurant project underway at the Lodges, scheduled to open this summer. I`m of the opinion that this new food and beverage outlet will be a great enhancement to the breakfast you had mentioned, as well as apres ski.

Thank you again for your most helpful feedback. We recognize there are many vacation options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We will look forward to welcoming you back next year and until then, remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
office 435.615.2602
2900 Deer Valley Drive East
Park City, UT 84060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aliso Viejo, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2014

We booked this resort the last two weeks of the season and had fabulous ski conditions only to be topped by the service at the property. They took us everywhere we wanted, dinner shopping and to other resorts. The room was comfortable and the staff outstanding. They all said they loved there job which is a great sign of good management. We will be back next year same time. I have worked in the travel business for 30 years and know good service

Room Tip: Don't worry about renting a car
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, April 7, 2014
Dear guest,

Thank you for taking the time to share your recent Lodges experience with me. Feedback, particularly from our first time guests, is such an important part of our effort to improve the Lodges experience. I was humbled by the 100% satisfaction rating you gave us but I am especially proud of your kind remarks regarding our staff. It is always rewarding when that which gives the Lodges it's heart and soul is recognized.

Helping our guests create terrific Deer Valley memories reflects our intentions precisely and we could not be more pleased that we have been successful in executing these service values for you.

Thank you again for your heartfelt remarks. We certainly recognize there are many vacation options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We will look forward to welcoming you back next year and until then, remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
office 435.615.2602 cell 801.550.3517
2900 Deer Valley Drive East/PO Box 3417
Park City, UT 84060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed March 30, 2014

We stayed at this property for a recent week-long ski trip with 2 children. We booked a 1 bedroom unit which had a full and very impressive kitchen, a lovely and large living area with fireplace, a private balcony and two full bathrooms.
The unit was very nicely equipped and decorated very tastefully.
The bed(s) were comfortable and the unit was very clean.
The hot daily breakfast was very nice.
The cookies and hot chocolate at day's end were a nice addition too.
There was a full-sized washer and dryer in the unit.
The drivers were always available to take our family anywhere in Park City and up the mountain to the other lodges in nicely maintained luxury SUVs. They were friendly and prompt.
The Lodge is conveniently located to the base of Deer Valley ski resort and Main Street.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, April 7, 2014
Dear Guest,
Thank you for taking the time to share feedback from your recent stay at the Lodges. As you might imagine, the experiences from our guests play such a significant part in our continual effort to enhance the Lodges experience.

It is especially rewarding when the details which give the Lodges its heart and soul, are recognized and appreciated. It is our simple vision to assist our guests in every way, to create lasting Deer Valley memories. We could not be more pleased that were successful in executing these fundamental values for you and your family. And regarding your comments pertaining to our skier's breakfast - I am pleased to tell you that we have a new restaurant project underway at the Lodges which I believe will further enhance your experience.

Thank you again for your your kind remarks and helpful feedback. We certainly recognize there are many vacation options available for consideration in the Park City area. We are honored you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We look forward to welcoming you back to the Lodges in the future and until then, remain at your service.

Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
office 435.615.2602
2900 Deer Valley Drive East/PO Box 3417
Park City, UT 84060
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 18, 2014

We returned to the Lodges after a hiatus of several years. It did not disappoint. Our three bedroom condo was very large, well appointed, comfortable, and did not show signs of wear and tear. The place has been well maintained. Beds are very comfortable. Nice pool but they could use another hot tub during the busy ski season. The location near the base of the Snow Park is very good, and the the Lodges has a shuttle service that easily and quickly takes guests to/from the slopes. Front desk staff and concierge were very helpful throughout our stay. Very courteous bell staff helps with skis and will drive you to/from Park City on a moments notice. They have a complimentary breakfast that is pretty good. I would stay here again.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, March 22, 2014
Dear Guest,

Thank you for taking the time to share your recent Lodges experience. I was delighted to read where you recognized and appreciated the many touches we do to care for our guest but was especially pleased that this was a return visit to our property.

You may be assured that I have noted where the breakfast experience perhaps left you a little "wanting". Kindly be advised that we have a new restaurant project underway at the Lodges, scheduled to open this summer and fully operational well before the next ski season. I`m of the opinion that this new food and beverage outlet will be a great enhancement to both breakfast and apres ski, as well as the overall Lodges guest experience.

Our goal at the Lodges is pretty straight forward. It`s simply to provide the very best in facilities, service and value, to every guest, every time. We could not be more pleased that we were successful in executing our service values for you.

Thank you again for your most helpful feedback. We recognize there are many vacation options available for consideration in the Park City area. We are honored you chose the Lodges at Deer Valley again on this occasion and for the opportunity to earn your trust. We look forward to welcoming you back to the Lodges in the future and until then, remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lebergerus
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed March 4, 2014

After going for years to Snowmass and Aspen, we decided to try out Deer Valley. We rented a 2 bedroom condo in the Lodges for 5 days after President's Day weekend. The facility itself is fine. Seems somewhat run down and room rates run $1000-$1500 a night. This certainly isn't Four Seasons or anything close to that quality.

We arrived at noon (after calling numerous times over the previous weeks saying we'd arrive then). We were informed that check-in wasn't till 4pm. The resort was empty so we asked if they could fix our room and perhaps let us in early. The desk employee sort of snarled and then said yes. We then proceeded to spend 4 hours (with 3 kids) in the Lobby which is absolutely freezing (no double doors) as the staff completely ignored us. We asked at least a dozen times if our room was ready and were treated rudely and unprofessionally each time.

When we asked staff for restaurant recommendations they couldn't give us any.

The key reader on our door didn't recognize our keys and when we had to continually go ask for new keys (one time at 10pm at night---again with kids in tow)--we were made to wait for 30 minutes till they go maintenance and lectured us about how our keys were being wiped out b/c they were in pockets with credit cards----magically this happened to everyone's keys, every time.

The included breakfast was good...unless you had to sit in the overflow room which was sparse and cold.

We've travelled enough to know that given the pricing on these condos there are other choices that are far better for the same price.

Stay away.

L. Berger

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DV_emarketing, Manager at Lodges at Deer Valley, responded to this review, March 18, 2014
Dear guest,

Thank you for taking the time to share this feedback from your recent stay at the Lodges, as well as your time with me on the phone. Candidly speaking, your comments were terribly disappointing to hear and saddened me in many ways. I can assure you that our entire team feels equally responsible for the issues you experienced. An experience such as you have described reflects the complete opposite of our intentions at the Lodges, and for that I sincerely apologize.

I can tell you that after reading your review and then speaking with you on the phone, I was compelled to meet with my leadership team to discuss your experience in detail to determine the area(s) where the lapse in serve occurred so that we could keep the issues you experienced form impacting current and future guests. It became clear that the catalyst to your dissatisfaction was our failure to honor the early check-in request you had indicated in this review and then again with me on the phone. To fully understand how we may have missed this important service component I was obliged to personally listen to each of the phone conversations and read all of the written correspondence associated with your reservation. Unfortunately, there was no mention of an early arrival request, verbal or written from anyone representing your party as your review had indicated. Regardless of that, it makes your experience all the more disheartening for our team as we truly pride ourselves in being able to respond immediately to the special needs of our guests. I’m terribly sorry we were not able to accommodate you and your family any earlier than 2:30 p.m., from your noon arrival. I can assure you that accommodating the check-in time by an hour and one half offers little satisfaction to the Lodges team. Recognizing you were not part of the reservation process, I would kindly inform you that your room rate was substantially less than represented in the review and includes daily ski passes for five of your family members.

I hope you will accept my earnest apology for the disappointment you experienced. A previous TripAdvisor review suggests that the Lodges at Deer Valley “Is absolutely perfect.” While perfection is exactly what we strive for with each and every guest, I can tell you it can sometimes prove to be a very lofty and even improbable goal. We certainly recognize that sometimes things do not go as we would hope despite every effort we make to respond when issues such as you experienced occur, and I am painfully aware that because of your experience we may have lost you as a guest. This is our deepest regret however, it is our principled belief that we make every effort to do what is right for our guests and I kindly ask that you contact me directly at (435-615-2602) when your travels call for our area in the future. I would be very pleased to personally oversee the details of your next visit to restore your every confidence and complete faith in us.

We thank you for using this important travel medium to communicate your experience and we hope for the opportunity to welcome you back to the Lodges in the future. Until then, you may be assured we will remain at your service.
Respectfully,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lodges at Deer Valley

Address: 2900 Deer Valley Drive East, PO Box 3417, Park City, UT 80460
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#12 Romantic Hotel in Park City
#14 Family Hotel in Park City
#20 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lodges at Deer Valley 3.5*
Number of rooms: 83
Official Description (provided by the hotel):
From the grandeur of the lobby’s three story stone fireplace to the warmth of the beautifully appointed condominium-style residences, Lodges at Deer Valley is a classic statement in rustic elegance and warm hospitality. Conveniently located less than half a mile from the base of Deer Valley Resort, this tranquil mountain setting offers a variety of year-round activities including skiing, snowmobiling, sleigh rides, hiking, biking, fly fishing and much more. Our complimentary shuttle service, provided by Cadillac, offers direct access to the resort and allows you to experience the shopping, dining and nightlife of Historic Main Street, just minutes away. Affordably priced hotel rooms, as well as one, two and three bedroom condominiums feature full kitchens, cozy dining areas and gas fireplaces. Experience our family-friendly services including daily complimentary hot breakfast buffet during the ski season, on-site Deer Valley ski rental shop, lift ticket desk, on-site fitness facility, concierge services, general store and coffee bar. Relax and unwind in our outdoor heated pool and hot tub or simply enjoy warm genuine hospitality in a luxury mountain resort setting. Meeting and convention facilities include 7,300 square feet of flexible meeting space with views of the surrounding mountains and lakes with catering services provided by Deer Valley’s award-winning culinary team. The Lodges is the perfect choice for your family vacation or group gathering. ... more   less 
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Also Known As:
Lodges At Deer Valley Hotel Park City
Hotel At Deer Valley
At Deer Valley Hotel
Lodges At Deer Valley Park City, Utah

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