I was disappointed in my massage service at Serenity Spa by Westgate. I chose to go to this luxury spa to get pampered for a special occasion. If Serenity Spa was an average place, I would be satisfied with my average experience. But they are a luxury spa charging luxury prices, and did not meet my expectations.
Our masseuses were Britni and Rebecca. The one with the dark hair was great, the one with the blonde hair was not.
1. I made an appointment for a couples massage for me and my husband. I wanted the hot stone massage, and he wanted a regular massage. Whoever made the appointment got the services swapped, so when we showed up the hot stone masseuse (blonde) planned to give it to my husband. I explained there must be a mix-up because I wanted the hot stone, and he didn't. The hot stone masseuse was very ticked off by this. I felt this started the whole experience off on a sour note.
2. So now that the (blonde) hot stone masseuse was about to get started on me, she asked if there were any areas in particular I wanted her to work on. I get massages pretty regularly so am used to getting this question. I said "Yes, my neck and my hands especially because I'm on the computer all day" She barely spent any time on either. Seriously, she spent less than one minute on each hand. Why did she even ask me? It still makes me mad thinking about it right now!
I do have to say the resort was a beautiful place, and I appreciated the calm and plush spa area, locker room, and waiting lounge. I also appreciated that someone from the front desk walked us all the way to the spa because it's hard to find. My husband and I live in Chicago so it was also nice to be in the mountains. I only wish the spa service lived up to the surroundings. The masseuses gave me a Trip Advisor card after the massage and asked that I write a review if I wanted to. I had originally decided not to write a review on Trip Advisor because it would be mostly negative, and I really hope my experience with the blonde hot stone masseuse was an isolated incident that doesn't reflect on the entire resort. That being said, I felt it important that the spa know I had a bad experience - so I tried to send an email to the address that confirmed the appointment and the address that thanked me for coming, but that address does not accept incoming emails and there are no other emails to directly communicate with the spa. So I ended up writing a review on Trip Advisor afterall....
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