My wife and I booked a hotel at the Westgate the night before Memorial - bad planning on our part. Oh well. We booked it through booking.com (highly discourage doing this - you'll find out why later).
We get to the hotel and the lobby is super nice and everyone was very helpful - then we opened the door to our, as advertised, "Luxurious Suite". No. This room was bad. We have two small kids and I seriously felt trapped. Poorly decorated and our view was obstructed by a fence with a small pool. It was bad and I wish I had a picture to show you.
So - the salesman in me called the front desk and tried to work some magic to upgrade rooms. Didn't work - it was sold out I was told. We were ready to cancel and were actively looking at other hotels.
Then I got a phone call from Beau who is a Manager at the front desk. He explained that because I booked on bookings.com that we can cancel, but would be charged one night's stay. He said that he had another option. He had a unique room available that he personally walked me to and show me. Turns out it was a Presidential Suite - this room was AWESOME. He said it's on the house and the bell man will be to our old room soon to move our luggage shortly.
Bam. That is how you keep customers and get those customers to write good reviews. Well done, Beau!!
- Official Description (provided by the hotel):
- The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Cheap Tickets, BookIt.com, Orbitz, Odigeo, getaroom.com and Agoda so you can book your Westgate Park City Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westgate Park City Resort And Spa
- Westgate Park City Hotel Park City
- Westgate Hotel Park City
- Westgate Park City Resort & Spa Utah