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“Salespeople hound you” 3 of 5 stars
Review of Westgate Park City Resort & Spa

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Westgate Park City Resort & Spa
4.0 of 5 Resort   |   3000 The Canyons Resort Drive, Park City, UT 84098   |  
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15% off Room Rate
Ranked #19 of 58 Hotels in Park City
Certificate of Excellence 2014
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Salespeople hound you”
3 of 5 stars Reviewed 2 days ago NEW via mobile

the accommodations are very good. The problem is the salespeople hound you every year to buy more and have more lies to get you to talk to them then I can describe in this short space. They will also not take no. So far during the week we were here we had 4 voice mails and 3 texts and one knock on the door. We finally answered the phone and said no then got another text with more lies and still trying to get us to meet with them

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
Thank you for your honest feedback. Please allow us to apologize for the challenges you experienced with our sales team. It is certainly not our intentions to make anyone feel pressured to purchasing a package. We like to give all of our guests and owners the opportunity to see what Westgate Resorts has to offer. For opting to do so we offer incentives; please keep in mind participating is purely voluntary. Thank you for bringing this experience to our attention your comments will be share with appropriate management to identify an area of improvement. On a positive note, it’s pleasing to know that you liked our accommodations. Thank you for choosing us for your ski vacation; we hope this experience does not stop you from staying with us again in the future.

Sincerely,
Annie
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330 reviews from our community

Traveler rating
    208
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    32
    14
    12
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130
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

Came here with my family and the service was great. Amazing experience. The indoor/outdoor pool is very unique and there are plenty of activities available. Great place for kids. The engineering team was fast to respond to any problems we had. All around a wonderful experience.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
Thank you so much for sharing your review. We’re so thrilled you enjoyed our resort amenities and our staff was responsive with your concerns. We hope you come back and allow us to provide you with another wonderful experience!

Sincerely,
Idalise
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los angeles/palm springs
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I really can't add much that hasn't already been said - this place started with one building and all the amenities are in that building - they then built more HUGE buildings and you have to walk 5-10 minutes down endless corridors and multiple elevator changes to get anywhere.

To share something unique - took the long walk to the in house bar one morning at about 10. Ordered 2 bloody marys. The bar tender took it upon herself to upgrade us from a 6 dollar drink to what they call their "bacon bloody mary" a concoction of top shelf vodka - too much jalapeno juice and a 1/2 strip of bacon. Imagine my surprise when the bill was $48.00 for 4 drinks. When questioned - the answer was "that is our bloody mary". I have never been involuntarily upgraded to a top shelf liquor before.

Also - the sent 5 people to my door to fine me for smoking in the room. I never smoked in the room - I did smoke outside on the balcony - someone reported me and they refused to compromise. I understand no smoking in rooms - but not outside.

The Hyatt next door is much nicer - newer and half the price.

Room Tip: never - never accept a studio suite. It is the size of an RV inside. Villa only.
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  • Stayed February 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
Thank you for sharing your feedback regarding our resort. We regret to hear you had a less than pleasant stay. Allow us to apologize if there was lack of communication between you and the bartender. Please be advised that we are a non-smoking resort and we’re sorry if this was not informed to you appropriately. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We sincerely hope to have the chance to welcome you back, and we wish you all the best on your future travels.

Sincerely,
Idalise
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Bridgetown, Barbados
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

great place to stay with the familly. child services is excellent. very central & located close to the bars & the ski lift. great snow. Overall, just a wonderful place to stay for a ski vacation
i will stay there again

Room Tip: chose a room that is not directly over Drafts Bar as it could be noisy
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
We’re happy to hear you enjoyed your family vacation at our resort. As you mentioned, we are conveniently located and provide ski lifts at the property. We look forward to seeing you again soon!

Sincerely,
Idalise
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Wellesley, Massachusetts
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The accommodations were comfortable and decent, with convenient access to the lifts of Canyons, if you intend to ski there. The two elevators servicing the parking garage and Elk Lodge were problematic… slow and crowded as they were in a congested part of the complex, near the pool, game room, ski lockers. Endless waits, so opted for the stairs most of the time. The area around the pool was very slippery… I am surprised there haven't' been a multitude of accidents there. We were surprised to learn that the units had just been renovated as the maple veneer on cabinets in the kitchen were peeling. The bathroom and shower were nice, though a double jacuzzi in the bedroom was odd. Very expensive for what was provided. Can do a lot better in the Park City area.

  • Stayed February 2015, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great rooms. Amazing location. Pools and hot tubs are perfect for après.

Staff eager to help, but not the best I've encountered.

In-house restaurant, Drafts, leaves some things to be desired. The food is lousy, and the service is slow.

Building is a bit maze-like, but a great place overall.

A spa is a must after skiing. Ask for Vicki--she rocks.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
We truly appreciate you taking the time and sharing your recent experience at Westgate Park City Resort & Spa. It’s fantastic to hear you made use of the resort amenities which includes indoor/outdoor pools, hot tubs and two restaurants on property. We hope you come back and visit us again soon!

Sincerely,
Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It has almost been a week since our party has left the Westgate, and we still can not stop talking about what an amazing vacation we had.The resort has a prime location within the canons village and the entire property is absolutely beautiful. From the moment we pulled up onto the driveway and walked into front doors we were treated like royalty. Every employee we came into contact with was beyond polite and incredibly attentive. It is very easy to turn your brain off while on vacation and look towards others for assistance and all the answers. Kyle from the concierge desk was very good at this. He was crucial throughout our entire stay, very professional and deserves a raise! Cesar, from housekeeping, helped us find our way around the resort every time we got lost - which was very often. And Although the snow and weather conditions were not ideal during out stay, the additional amenities and overall experience at the Westgate made up for it. For a group that also currently works for a four star, ski in-ski out, timeshare resort, I feel it takes a lot for a property to truly stand out and make such a strong impression on us. We look out for and notice things that an average guest might not think about. We were all truly impressed and can't wait to come back!!

Side note: The beds and pillows are FANTASTIC!!! I slept like a baby.

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, yesterday
What a great opportunity for a family trip! It sounds like you really enjoyed your time at our resort. We’re thrilled to hear our staff was able to exceed your expectations and you enjoyed everything we have to offer. It’s wonderful to hear that you will return and look forward to seeing you again soon!

Sincerely,
Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Park City Resort & Spa

Address: 3000 The Canyons Resort Drive, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Park City
#8 Spa Hotel in Park City
#9 Ski-In / Ski-Out Hotel in Park City
#9 Luxury Hotel in Park City
#11 Family Hotel in Park City
#11 Business Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westgate Park City Resort & Spa 4*
Number of rooms: 488
Official Description (provided by the hotel):
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 
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Also Known As:
Westgate Park City Hotel Park City
Westgate Park City Resort And Spa
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah

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