Up until tonight, I would have given this resort a 5 star. All the posts are true and great about the facility. Good to visit but use caution with buying. We bought a 2BR here in 1999 in the pre-building phase, and my kids grew up at this resort skiing week 51 fixed for Christmas week bi-annually. Needless to say that we had to pay a good amount in 1999 since at the presentation 4-6 years ago, the 2BR rate was $50,000 and $80,000 biannually/annually respectively for fixed week 51. Our experiences this year was beyond awful.
We could not use the resort and gave our unit to friends who deserved to be treated like the Rockefellers that David Seigel boasted on the internet. After I had raved about the resort, I called to request for a unit on the 9th or 8th floor 2-3 weeks ago and again on 12-20-14 . During that time, I told Josh that I had sent a gift to my friends that arrived on 12-18 and wanted to make sure that they could deliver the tower of treats on Sunday 12-21-14. Josh who was the day manager confirmed my room requests and transferred me to the Guest Services for the package instructions. Clay could not find it and told me that he would call me back later that day. I had to go out of the country but was able to checked my voicemail regularly to find that Clay had not called back.
After adjusting to time change and jet lag, I called on 12-23-14 and spoke to Rebecca at 9am Utah time and discovered that my friends were placed on the lowest floor of the Elk Lodge and no one knew anything about the gift. She again promised to call me back but failed to do so. At 6pm Utah time, I called again and got Julia who was extremely irritated when I told her the history of the problem and finally, I had to ask for a manager. I spoke to Zack E. who did eventually discovered that the packaged was misplaced for days, and they delivered my gift (fruit and baked goods) after I called Rebecca but did not know why no one contacted me. When I asked to be transferred to my friends, they transferred me to the wrong room.
I found out a bigger problem with my ownership on this call when Zack informed me the upper floor units are assigned now based on owners purchasing the specific unit. He could not confirm how recently the change was made. Bottom line, I no longer have access to these units unless one becomes available, even though at the time of sale in 1999 we were told that we could access ANY 2BR on site. Since week 51 has been sold out for years, this means that it would be unlikely for us to enjoy the views from the upper floors. As a token, Zack told me that they gave me a room with a vaulted ceiling per my request.
I guess I feel cheated, and the thousands of dollars that I spent in 1999 is no longer good enough to get us "any 2 BR" as promised. We own at two other timeshares associated with major hotel chains and am glad that we only have this one unit with Westgate. The Canyons is great and we actually thought about upgrading our unit to a 4 bedroom at this resort. After this incident, I think Hilton down the road would be a safer option for us since we have never had problems with Hilton.
As much as Mr. David Seigle boasts about making the average Wal-Mart shopper feel like a Rockerfeller, I think he needs to understand that hard-working people don't need the opulent lifestyle of the Rockerfellers but we expect honesty and integrity. I just want him to honor the sale agreement that we have enjoyed for so many years. I am sure that Mr. Seigel was able to make more money for the same units in this slow economy, but at what expense to the owners. I have sent a complaint to the ownership department and will update this post if they remedy my account for future use. Perhaps I have been wrong about my right to use my timeshare all these years. I will await their response. I am only a physician, not a commercial real estate broker or an attorney. Maybe I am just too stupid to understand that Westgate has the right to limit my access. I think for my future, I will stay away from purchasing anything affiliated with David Seigel.
- Official Description (provided by the hotel):
- The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more less
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- Also Known As:
- Westgate Park City Hotel Park City
- Westgate Park City Resort And Spa
- Westgate Hotel Park City
- Westgate Park City Resort & Spa Utah