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“pretty cool place to stay” 4 of 5 stars
Review of Westgate Park City Resort & Spa

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Westgate Park City Resort & Spa
4.0 of 5 Resort   |   3000 The Canyons Resort Drive, Park City, UT 84098   |  
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15% off room rate
Ranked #12 of 59 hotels in Park City
Happy Valley, Oregon
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
63 helpful votes 63 helpful votes
“pretty cool place to stay”
4 of 5 stars Reviewed March 14, 2013

We really enjoyed our stay. We went through VRBO, and stayed in their small one bedroom. The steam shower was pretty sweet. The pool was very nice. Staff was very kind and respectful. The restaurant "Drafts" had impressive food at impressive prices with nice people. The location is very good (a very short walk through the village to the lift). They attempted to sell time shares to us twice in 5 day; once when we first got there (We told them we'll let them know later if we want the tour, and that gave them no room to push us further-especially since they kept telling us it was a "no pressure tour"), and then once more when we came in after skiing-but that lady was pushy, and I was tired and messy after skiing all day, so it was hard to resist telling her to back off and shut up. I did miss having a dryer in the room for our wet ski stuff. The kitchenette was just fine for a simple breakfast/lunch/snack, but it did lack storage for the food we picked up at New Seasons in Park City, so we had to put stuff on the burners when they were turned off, and on the side tables by the couch. Overall we enjoyed our stay at Westgate, and I would stay there again =-)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us. Please be assured that your comments will be shared with our departments and teams to encourage them to keep up the great service they provide.

We are pleased to hear that our service was quick and efficient for you, as that is our standard. It is also wonderful to hear that you were able to visit Drafts, as well as enjoy our excellent location! Next time you return, we would love for you to take advantage of our glove and boot drying service! We are currently updating rooms, common areas, pool areas and amenities, and we anticipate the changes enhancing your vacation experience. We look forward to having you stay with us again so you can enjoy our improvements!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Watertown, New York, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 13, 2013

Our family stayed at the Westgate and skied at Canyons for Christmas. The Westgate resort has all the amenities families look for in a vacation spot. We had a 2 bedroom condo in the Bison lodge. It was wonderful with spa tub, luxurious shower, high end kitchen appliances, flat screen televisions, wonderful king beds, balconies, fireplaces and mountain views. The property has a casual bar with hamburgers, and a fancy steak house called The Edge where we had our Christmas dinner. It is a short walk to the Gondola and the staff at skier services are excellent. The resort offers shuttle service around park city which is so convenient. You just call and make a reservation and tell them where you want to go. When you are ready you call again and within minutes they come and pick you up. My family loved this service! The property also has a fantastic full service spa and an indoor outdoor pool and hot tubs. All very nice. If all this isn't enough to convince you to stay here let me say that the service is top notch. Every staff member we encountered went out of their way to make our stay enjoyable, from the shuttle drivers, ski services, front desk, and guest services. Westgate is truly a wonderful place to stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 18, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us.

Thank you for reviewing our wonderful amenities: Edge Steakhouse, Skier Services and the shuttle service. Our goal is to always exceed your expectations and make your stay as convenient and comfortable as possible. There are many enhancements being made to our resort, which you can enjoy when you return next season, including: adding more shuttles to our fleet, which should further improve the shuttle service, expanding the Business Center, updating rooms and enhancing the common areas. We look forward to seeing you again!
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CT
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 11, 2013

Let me preface this review by saying my husband and I are (timeshare) owners, so some of my opinions are obviously biased. We bought 8 years ago after spending a week at the Sundial Lodge. We knew that we wanted to make an annual trip to PC and Westgate seemed ideal. We initially purchased a 2 BR suite, but have since upgraded to a 4 BR suite. For anyone at all familiar with Westgate, those are the rooms with the wide decks on the end of the building with a hot tub. We just returned from another weeklong stay (3/1-8). This time we were in room 4300 ABC. Many positives during our stay. Friendly staff (anyone passing in the halls says hello, as they should), addition of Drafts to site (although service is not yet what it should be), relocated and better stocked Marketplace, ski valet service, and adult relaxation pool (if you don't have young children, this is the place!). We didn't eat at Edge (the new steakhouse) so I can't comment on that. The negatives are somewhat the same as previous years. Navigating the complex is not easy (and we have stayed there many times). You can't pass from one building to another without having to usually take an elevator and connect on a different floor. In the 4 BR suite, there is a huge lack of storage in the 2 main bedrooms. The only furniture provided is a desk with 3 skinny drawers. Skiers have a lot of layers, they don't fit in skinny desk drawers! The attached bathroom has what can best be described as an open closet with a high shelf and a rod for items that can be hung. Replace the desk with a dresser! The fireplace generated some heat when turned on but while off, cold air blew out of it. We only used housekeeping once midweek and called to request a window of time to be serviced (10-2), which they nicely accommodated. However the bags of trash and dirty linens remained outside our door until after 5 pm. The unit does have a (small) washer and dryer in what looks like a closet (really just a nook), but it doesn't have a door. It is very loud when you are sitting watching tv. One of our biggest complaints remains the ski valet/skier locker room. The convenience of having your skis waiting for you at the gondola or in the lobby on the days we went elsewhere, can't be beat. However, what you don't find out until you are there is that you have to go to valet to ask for your skis to be put out and then obviously go to the locker room to put on your boots. Problem is that they are not on the same floor. Ride the elevator to 6 to request your skis, ride back to 4 to locker room and then back to 6 to exit. Try waiting at the 2 elevators when everyone else is coming and going at the start or end of the ski day! A system needs to be put in place allowing guests the ability to communicate with valet via the internet. It would be so much easier to fill out a form at the beginning of your stay saying what days you would like your skis. So glad I don't have small children to drag from floor to floor. All in all, we love our annual trip to the Canyons. If you are looking for a place to stay with quick access to the slopes, and activities and amenities for all ages this is the place.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us.

What a tremendously descriptive and positive review! Thank you so much for that, and for staying with us. We appreciate your accurate and honest feedback of what our resort has to offer. We are addressing the issues you mentioned so that your next stay with us exceeds your expectations! There are many enhancements being made to our resort, which you can enjoy when you return next season, including: adding more shuttles to our fleet, which should further improve the shuttle service, expanding the Business Center, updating rooms and enhancing the common areas. Additionally, we are currently renovating all of the signage, which should enable guests to navigate around the resort with ease. Our goal is to always ensure your stay is as convenient as possible. It is good to hear that you experienced the level of comfort that we strive for. We encourage you to return this year to see all of the improvements! Thank you again for the great review; we look forward to seeing you again.
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Orlando, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

I stayed here with my family over the past weekend. From the moment Kevin's concierge staff took our bags from the car to the moment we left, we were treated with nothing but stellar service.

Every single employee that we passed in the hallways greeted us, which was a nice touch. The rooms are very spacious, and the studio villa unit is much bigger than a traditional hotel room and has a nice little kitchenette for preparing breakfast.

The steam shower in our room was amazing and we will definitely be back here with our family again. Next time, we are going to book into the two bedroom unit so that we have even more space to enjoy.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us.

We could not be more pleased that our valued team member, Kevin, was able to help you and exceed your expectations. He will be very pleased to hear of your satisfaction with his service (and his entire team’s)! We work diligently with our team to ensure five-star service at all times. We hope that you will be able to return next year to visit us in a 2 bedroom villa! Thank you again for your kind review; we will let Kevin know that his service enhanced your vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 9, 2013

My husband and I just returned from an excellent stay at the Westgate. We booked our hotel and airfare online through Travelocity two weeks before Valentine's Day. We got an awesome deal, and it was so much cheaper than Colorado. The skiing was beautiful, and I now can honestly say that I prefer Utah!

Some of the reviews that I had read talked about all of the high pressure sales pitches that all guests received, and we were wonderIng what we might be getting into. We never had anything brought up to us about timeshares after we checked in. The rep did provide us with some wonderful cookies, and left the door open for us to contact him if we were interested in further discussion.

The resort is perfect. Excellent facilities! The skier services always did a phenomenal job! The guys at aloha rentals were great. They are located inside the hotel. The onsite restaurants are wonderful and convenient, both providing exceptional service.

The spa at westgate is amazing! The couples treatment room is honestly one of the best that I've ever seen. We experienced a bath, exfoliation, and Swedish massage. It was a special package promotion, and it was well worth the price! Do not miss a trip to the spa!

Also, the market located inside of Westgate has a variety of goodies. Wine is all very reasonably priced, as prIces are regulated by the state. Just wait until you arrive to buy your wine or beer. It is cheaper there than it is in my home state.

All of the staff was helpful. The shuttle took us into town and picked us up a couple of times. They are reliable and very friendly. What a wonderful trip! We will definitely be back!

If you are looking for a resort that has all of the extras with great slope side access and that is reasonably priced, check out the Westgate! We loved it!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us.

Thank you for reviewing our wonderful amenities: Serenity Spa, Marketplace, Skier Services and the shuttle service. Our goal is to always exceed your expectations and make your stay as convenient and comfortable as possible. There are many enhancements being made to our resort, which you can enjoy when you return next season, including: adding more shuttles to our fleet, which should further improve the shuttle service, expanding the Business Center, updating rooms and enhancing the common areas. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 9, 2013

When checking in we were already assigned to a room VERY far from the friends with which we were traveling. We asked Sean Ryan if he could possible assign a room closer to our friends. He spent at least 10 minutes researching the options and WAS able to put us next door to our friends.
In the 9 years we have been owners, no one had been able to accomplish that for us before. Sean made our vacation so wonderful and convenient. We were able to be with our friends quickly and enjoyed our shared time SO MUCH. He MADE the vacation!!! .

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us.

We could not be more pleased that our valued team member, Sean, was able to help you and exceed your expectations. We have worked diligently with our Front Office team to ensure accuracy and efficiency at all times. We hope that you will be able to return next year to visit us! Thank you again for your kind review; we will let Sean know that his service enhanced your vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgetown, Barbados
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

the place was ideally located next to the Gondola
Rooms were clean & quiet
Kids services was fantastic
what was great was You get back from skiing all day & have someone carry your skies back to the hotel. Skier services added that little extra luxury to the holiday.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Park City Resort & Spa, responded to this review, April 12, 2013
Thank you for taking the time to post a review regarding your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us. It is wonderful to hear that you enjoyed many of our amenities. Our goal is to exceed your expectations, and it sounds as if we have done that! Please visit us again, possibly in the summer, as there are a plethora of additional activities that are unique to this area during that season. Thank you!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westgate Park City Resort & Spa

Address: 3000 The Canyons Resort Drive, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Park City
#5 Ski-In / Ski-Out Hotel in Park City
#8 Spa Hotel in Park City
#8 Luxury Hotel in Park City
#8 Family Hotel in Park City
#12 Business Hotel in Park City
#19 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westgate Park City Resort & Spa 4*
Official Description (provided by the hotel):
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio villas to Luxury Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 
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Also Known As:
Westgate Park City Resort And Spa
Westgate Park City Hotel Park City
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah

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