My children and I stayed in the Park City, Utah Westgate seven nights, December 30, 2012 through January 6, 2013. Overall I must give this resort very high marks. I bought my stay from someone who owns a two bedroom, week 52 at the Westgate for $3000. I am very pleased with my purchase.
1. Location: If you want to know more about The Canyons resort and ski mountain, there are lots of great online resources for that information. Suffice it to say we were impressed. It’s not Deer Valley yet but it’s on the right trajectory to get there. Within the Canyons development, the Westgate is very well located. It really is ski-in, ski-out. The only accommodations at the Canyons that are better located (and not significantly so) are “The Sundial” and “The Grand Summit.” But given the available amenities and price, the Westgate is the better choice.
2. Hidden Costs. NONE. Honestly, we rented our week from its owner and never had to pay Westgate one penny for anything. There are simply no hidden costs or gotcha fees. I’m still amazed.
3. Service: Unusually good. I dealt with a lot of the staff and they are very friendly and capable. The front desk, the concierge and especially the people in the ski boot and ski storage facility are great.
4. Ski Boot and Ski Locker Storage and Delivery. The boot and ski storage amenity is awesome and it’s completely FREE! They dry your ski boots every night and have them waiting in your own, free locker every morning. Then, they have your skis and poles waiting for you at the nearby Red Pine gondola. It’s a fabulous and very luxurious service.
5. Transportation and Parking. If you are staying anywhere in the Canyons, you need a car. There’s too much you will want to do that requires transportation and no matter how good the shuttle service is, you will be wasting too much time without a car. Moreover, even though we were there at peak season, we always found a parking spot in the free, heated garage. Also, access from the street to our garage (the garage for the Bear and Elk buildings) is quite easy and convenient.
6. Our unit. Our unit was very nice and well appointed. I suppose I could nitpick about a few small things (e.g., the exhaust over the stove is one of those things that just filters the air and then spews it back into the unit; every time we wanted to use the WiFi, we had to reenter the password; I don’t like their shampoo and soap, etc.) but everything worked and was nice. I’m not too crazy about the somewhat western, somewhat Mexican decorating style but it’s not bad and everything is clean. Our unit was on the top level of the Bear Lodge (level 5) with a down valley view and nice vaulted ceilings. I’m told it offered the best views in the entire Westgate complex and suspect that’s true. Nevertheless, I wish I had accepted an offer at check-in to be in an Elk Lodge unit without a view. For skiers, the Elk Lodge units have the best location in the complex.
7. Lockouts. Our two-bedroom unit included a one-bedroom unit and the adjoining lockout. Therefore, not only did we have a regular kitchen and a regular living room with a foldout sofa, we had the lockout’s small kitchen (including a full size refrigerator, sink and dishwasher) and foldout sofa crammed into a tiny area. In my opinion, lockouts at the Westgate are way too small to be useful. Moreover, the architect robbed space from the lockout’s bedroom and bathroom in order to cram the foldout sofa into the lockout’s kitchen/living area. I was able to look into other lockouts along our hallway and determine that all of them (in the Bear Lodge at least) are the same configuration and size. Renting a one bedroom at the Westgate is a great idea whether you need the foldout sofa or not. Not only is everything spacious, you get a full kitchen, full bathroom and a washer and dryer. Trying to save a few bucks and renting a Westgate lockout instead is a bad idea.
8. Pool: Our only disappointment with the Westgate was the pool. It looks much bigger in the pictures than it is. Also, Westgate keeps the temperature so tepid, only teenagers and polar bear club members use it. However, the adjoining hot tubs are great. I along with many other mostly adults used them nearly everyday.
9. The Maze: We had been warned about the drunken architect who designed the Westgate’s corridor system and the warnings are no exaggeration. If you don’t have a compass oriented sense of direction and a pretty good memory, you will get lost. Part of the problem is that the connections between each set of buildings is very poorly designed; part of the problem is that the Westgate sits on the side of a mountain so what is ground level changes from building to building; and part of the problem is the misleading signage (e.g., the sign in the Elk Lodge’s elevator says the pool is on level 4. But that’s the small spa pool. The main pool in on level 5 and isn’t referenced. Go figure.)
10. The Sales Pitch. Some rubes on TripAdvisor have expressed shock and offense to the fact that when they accepted the concierge’s bribe of free lift tickets and showed up at his office to complete a “quick survey”, they were subjected to a timeshare sales pitch. When I was “invited”, I just said no and that was the end of it.
Our vacation at The Canyons was super. As people discover The Canyons and as it continues to grow and improve, The Canyons at Park City will become more and more popular. In my opinion, the Park City Westgate is a great place to experience it.
Skiers should request the Elk Lodge but if having a view is your priority, request a "down vall...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 25, 2013
Thank you for taking the time to review your recent stay with us at Westgate Park City Resort & Spa. Your comments are greatly appreciated, as we are always researching areas to improve upon in order to provide our guests with the quality vacation experience they seek when choosing to stay with us. Please be assured that your comments will be shared with our departments and teams to encourage them to keep up the great service they provide.
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What a tremendously descriptive and positive review! Thank you so much for that, and for staying with us in December and January. We appreciate your accurate and honest feedback of what our resort has to offer. We are addressing the issues you mentioned so that your next stay with us exceeds your expectations! We are currently undergoing renovations which include new, easier-to-read signage. We encourage you to return this year to see all of the improvements and to try out all three of our pool areas! Thank you again for the great review, we look forward to seeing you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.