A surprise place to stay ....We were actually looking for a place in PARK city ..however .this place had large rooms and a fireplace and a steam shower ...separate large bedroom ...comfy place
A large resort that is sometimes confusing to get about in ...all in all not bad.
Chair lift was 5 min walk from hotel and close to all other restaurants in the area
reasonable price...
Friendly staff ...room decor was ok not my taste but not bad

We are actually still staying at the property (came for the Sundance Film Festival), and I was immediately struck by the odd layout of this hotel. It is a pretty property in a picturesque setting. Let me just list the pros and cons:

Pros:
1) Very nice staff...everyone is extremely friendly and helpful.
2) The property is several miles from old Park City, but the free shuttle service runs every 15 minutes or so. Parking in old Park City can be a challenge, so this service is a big plus.
3) Nice assortment of restaurants within the complex...Drafts has some great burgers!
4) If you are a skier, this hotel offers great access to the slopes.
5) There is a small market on site, which is convenient for getting snacks, etc.
6) The small kitchen in the room is nice for longer stays so you can cook a meal in.

Cons:
1) The layout of the hotel is very quirky, and the spread out locations of restaurants, mini-mart and amenities can be a bit annoying.
2) It can be a hike to get to your room, including trips up and down several floors to get to your room.
3) You cannot get coffee in a public area prior to 8:00 am...not too helpful for caffeine addicts with early activities. (they did offer coffee in the lobby, but the thermos was empty every time I went to grab a cup. They do have coffeemakers in the rooms, but that isn't useful for a "run and gun" cup.
4) The rooms are dated and could use some freshening (as an example, the 90's era TV's). We stayed in a studio, and it was serviceable but TINY! (350 sq ft)
5) For a 4 star property, they could at least supply 2-ply toilet paper...I have had better amenities in a much lesser property.
6) My biggest complaint...the maid service was iffy at best. As I write this, it is 3:00 pm and the room still hasn't been serviced. This has been the norm since we arrived...yesterday, they finally came in at around 5:00...again, unacceptable for a higher end property.

If you are a family looking for a nice ski vacation location, I would recommend this property. If you are a non-skier looking for a higher end hotel close to town, I would keep on looking. I applaud the service of the staff, but the other Jekyll-Hyde aspects of the property would keep me from staying here again.

We stayed here over Sundance so the price was astronomical - but that is expected. It was a girls trip and we were sharing a studio. The check in staff was great and originally the room was cute; a bedroom in the back that was separated by the couch that pulled out into a bed and the kitchenette with a bathroom. There were cookies set out when we arrive and tiled flooring and was really cute. We stayed in room 2411b - do NOT stay there. Our room was directly in front of the elevators which we thought was very convenient. It ended up being very NOISY the next morning as we were trying to sleep in. The bathroom sliding door did not shut, that is not cool when staying with friends. The pullout bed from the couch was horrible! It dipped into the center and was very uncomfortable. It's a nice place and I loved the shuttle service that took us to Main Street, but our room was awful. Oh, and check our is 10 am which we didn't like either.

My children and I stayed in the Park City, Utah Westgate seven nights, December 30, 2012 through January 6, 2013. Overall I must give this resort very high marks. I bought my stay from someone who owns a two bedroom, week 52 at the Westgate for $3000. I am very pleased with my purchase.

1. Location: If you want to know more about The Canyons resort and ski mountain, there are lots of great online resources for that information. Suffice it to say we were impressed. It’s not Deer Valley yet but it’s on the right trajectory to get there. Within the Canyons development, the Westgate is very well located. It really is ski-in, ski-out. The only accommodations at the Canyons that are better located (and not significantly so) are “The Sundial” and “The Grand Summit.” But given the available amenities and price, the Westgate is the better choice.

2. Hidden Costs. NONE. Honestly, we rented our week from its owner and never had to pay Westgate one penny for anything. There are simply no hidden costs or gotcha fees. I’m still amazed.

3. Service: Unusually good. I dealt with a lot of the staff and they are very friendly and capable. The front desk, the concierge and especially the people in the ski boot and ski storage facility are great.

4. Ski Boot and Ski Locker Storage and Delivery. The boot and ski storage amenity is awesome and it’s completely FREE! They dry your ski boots every night and have them waiting in your own, free locker every morning. Then, they have your skis and poles waiting for you at the nearby Red Pine gondola. It’s a fabulous and very luxurious service.

5. Transportation and Parking. If you are staying anywhere in the Canyons, you need a car. There’s too much you will want to do that requires transportation and no matter how good the shuttle service is, you will be wasting too much time without a car. Moreover, even though we were there at peak season, we always found a parking spot in the free, heated garage. Also, access from the street to our garage (the garage for the Bear and Elk buildings) is quite easy and convenient.

6. Our unit. Our unit was very nice and well appointed. I suppose I could nitpick about a few small things (e.g., the exhaust over the stove is one of those things that just filters the air and then spews it back into the unit; every time we wanted to use the WiFi, we had to reenter the password; I don’t like their shampoo and soap, etc.) but everything worked and was nice. I’m not too crazy about the somewhat western, somewhat Mexican decorating style but it’s not bad and everything is clean. Our unit was on the top level of the Bear Lodge (level 5) with a down valley view and nice vaulted ceilings. I’m told it offered the best views in the entire Westgate complex and suspect that’s true. Nevertheless, I wish I had accepted an offer at check-in to be in an Elk Lodge unit without a view. For skiers, the Elk Lodge units have the best location in the complex.

7. Lockouts. Our two-bedroom unit included a one-bedroom unit and the adjoining lockout. Therefore, not only did we have a regular kitchen and a regular living room with a foldout sofa, we had the lockout’s small kitchen (including a full size refrigerator, sink and dishwasher) and foldout sofa crammed into a tiny area. In my opinion, lockouts at the Westgate are way too small to be useful. Moreover, the architect robbed space from the lockout’s bedroom and bathroom in order to cram the foldout sofa into the lockout’s kitchen/living area. I was able to look into other lockouts along our hallway and determine that all of them (in the Bear Lodge at least) are the same configuration and size. Renting a one bedroom at the Westgate is a great idea whether you need the foldout sofa or not. Not only is everything spacious, you get a full kitchen, full bathroom and a washer and dryer. Trying to save a few bucks and renting a Westgate lockout instead is a bad idea.

8. Pool: Our only disappointment with the Westgate was the pool. It looks much bigger in the pictures than it is. Also, Westgate keeps the temperature so tepid, only teenagers and polar bear club members use it. However, the adjoining hot tubs are great. I along with many other mostly adults used them nearly everyday.

9. The Maze: We had been warned about the drunken architect who designed the Westgate’s corridor system and the warnings are no exaggeration. If you don’t have a compass oriented sense of direction and a pretty good memory, you will get lost. Part of the problem is that the connections between each set of buildings is very poorly designed; part of the problem is that the Westgate sits on the side of a mountain so what is ground level changes from building to building; and part of the problem is the misleading signage (e.g., the sign in the Elk Lodge’s elevator says the pool is on level 4. But that’s the small spa pool. The main pool in on level 5 and isn’t referenced. Go figure.)

10. The Sales Pitch. Some rubes on TripAdvisor have expressed shock and offense to the fact that when they accepted the concierge’s bribe of free lift tickets and showed up at his office to complete a “quick survey”, they were subjected to a timeshare sales pitch. When I was “invited”, I just said no and that was the end of it.

Our vacation at The Canyons was super. As people discover The Canyons and as it continues to grow and improve, The Canyons at Park City will become more and more popular. In my opinion, the Park City Westgate is a great place to experience it.