Two couples in our family went to the Goldener Hirsch Inn at different times in 2012. Both couples stayed two nights. I, and my bro-in-law, both reported not being totally comfortable in the beds. I was OK but my hips were a little sore in the mooring (maybe I’m getting old – 54- but at home I’m more comfortable). The beds don’t have box springs. More of a European style mattress on wood slats. That would be the single reason I would not go back but if a good enough deal came up I would still go back because I really like the ambiance of the hotel. I think the deal was around $300 for two nights including 1 meal for 2 and commentary continental type breakfasts (retail $9 each). The meal didn’t cover tax and tip. Both couples had about $20 added to the bill at checkout (in addition to meal tax and tip) that we didn’t question but didn’t understand. Maybe it was tax on the room. Just a note to be aware of unexpected costs if you’re doing a promo option.
The food was good but not as outstanding as the non-discounted price should indicate it would be. I’ve had very enjoyable food at less expense restaurants (2/3 less expensive) that I want to go back to. If I was paying regular price at their restraint, the price relative to how much I enjoyed the meal would send me elsewhere.
The staff was great overall! However, a personal medical need arouse in our family and we asked for the ability to pick a different date or get a refund. Management was not open to flexibly. So be aware of that inflexibility. The nature of our medical problems was a 5 yr old with vomiting and potential strep (my wife had had strep previously, I was diagnosed that week and we took our son to the Dr the day of our reservation). It was not a trivial move to try to swap our reservation. It was for our 10th anniversary and the stay was a gift from a sibling – so who would want to disappoint a spouse and waste a siblings pricey gift.
On a personal note, the serving staff dealing with the meals was a bit reserved. More like servants than comfortable with customers unless the customer engaged them. I’m uncomfortable being treated in a distant formally way. I was glad I could engage them and they were happy to respond. My conclusion is their emotional distance was probalby part of their job expectation.
That pretty much summed up the experience. A great place, great ambiance, staff I liked but policies that were unyielding.