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“Great Resort” 5 of 5 stars
Review of Marriott's MountainSide

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Marriott's MountainSide
3.0 of 5 Hotel   |   1305 Lowell Avenue, Park City, UT 84060   |  
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Ranked #16 of 59 hotels in Park City
Orange, California
1 review
“Great Resort”
5 of 5 stars Reviewed April 30, 2014

We stayed here last week right before the slopes were closed down. The resort is beautiful and the staff was very friendly and helpful. We did not ski this trip, but enjoyed watching the skiers from our room that had a great view. We own at other Marriott Timeshares and are extremely happy to be able to stay at their other resorts because we know we are going to be staying at a quality place.

We traveled from here to visit relatives for Easter and some colleges in Utah and Idaho for our daughter to look at. It was nice to be able to come back from those mini-trips and just relax.

On our way home to California, we stopped off for a few days at another Marriott Timeshare in Las Vegas.

We will definitely come back.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Portuguese first
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English first
Las Vegas, Nevada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 29, 2014

The hubs and I along with our four kids (one is an infant) and Grandma. We had two/two bedrooms units. One unit faced slope side (3rd floor) and the other across the hall faced village side.

This review will be from the perspective of a parent – the pros and cons we faced with small kids.

Marriot Mountainside was impressive for families. The rooms were well appointed, mixing bowls, cookie sheets, can openers. Our unit even had a humidifier that we used for a family member getting over a cold. They had a nice pack and play for the baby that was clean and complete with a sheet and blanket. We also had a high chair that was like you’d see in a restaurant, with a small tray and made of heavy duty plastic. (requested these items a week in advance). We brought our Wii for the kids and it hooked up easily. Each room had a Blu Ray – a really nice feature.

We also used two of their box fans, these were useful to drown out the noise on the slop side unit (3rd floor). We overlooked the pool area and it was LOUD. LOUD! We like to open the windows at night to feel the fresh air and it was nearly impossible for the noise. The positive part to this, when the windows were closed, the noise was low and Marriot did ask people to leave the area at 11 pm promptly and did not allow people to swim again until 8 am.

There at least five hot tubs – well heated and one large pool. The ski in/out access was by walking through the pool area. There are two large fire pits with the fire burning at all times with large comfy rocking chairs. These are next to the hot tubs/pool. There was an area with four-five grills with small nightlights used by a lot of people (although I never saw anyone waiting). The resort supplies you with the tongs, scraper and spatula for cooking that can be requested through The Mine area. The resort also provides S’more tongs, which too can be requested through The Mine. We used these daily! Nice touch!

The resort has a small “store” with basics like milk, bread, eggs, bacon, S’more supplies. The price was double normal retail. We arrived late and bought a small container of milk for cereal in the AM to allow time to get to the store. The Market is a store near the resort that I saw most people using for stocking food and drink.

The hotel didn’t have a bar, but did have a restaurant attached called “Legacy”. I didn’t see a lot of people dining there but it looked nice. Our kids ate at Legacy every day they were in ski school and loved it there.

The Mine area is like a college Student Union. There were pool tables, large screen TVs, chess/checker boards, foosball, a 16-seat movie theater and popcorn maker (they list the movies that will be shown throughout the day). The actual Mine room was just for kids. There were two Xbox’s, train area, bean bag chairs, a TV with a movie running and smoothie machine (which the kids could order ($2 small $3 for large and charged to the room). They have young college aged people working this area and keeping the kids safe. However, your child must be 8 or older to be left alone in that area. The Mine area is located in the 2nd floor and opens into the Ski Valet that opens into the fire pit/pool area that leads to ski in/out. The first floor is parking and registration area. The hotel supplies you with an agenda of activities that will be happening throughout the week. They did a nice job at planning activities. One evening there was a hot chocolate bar ($3 each and charged to the room), cotton candy making ($2), free magic show, an evening with a blues band playing by the fire pits with free hot dogs that could be roasted over the fire. I was truly impressed that they had such nice activities for families.

As for the room location in the resort – there were some hidden gems. I like the rooms on the 2nd floor (which was really the first since it was level with the grounds) that opens up to the pool area. Those units had patios with large dining tables with them. I would see the kids jump their little wall and enter straight into the unit. Parents would hand off drinks, ski goggles etc. through the patio area. – but then these areas will certainly hear all the noise from the pool area, but it was a nice perk. You could watch kids in the pool area from the patio. The third floor rooms had a balcony that overlook The Mine area. So I was able to sit on one of the sofas and keep an eye on the kids while still being near the room. Our rooms were the first set of rooms off the elevator. We’d hear kids running past our rooms, often yelling etc.

The village didn’t have too many choices for restaurant and drinks. There is a Mexican cantina which had average food and average cost (I am from Vegas, so I am used to paying tourist cost).

Overall, I give this place five stars!

Tip: Be sure to bring aluminum foil for the grill and lining the cookie sheets. Saves with clean up!

Tip: Pool towels are provided.

Tip: Small washer and dryer. They provide washing powders for two loads. So bring extra!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Provo
Top Contributor
194 reviews 194 reviews
42 hotel reviews
Reviews in 67 cities Reviews in 67 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 23, 2014

We stayed in a 2 bedroom villa a couple of weeks back and had a great time. The hotel is centrally located in park city making it easy to access skiing, restaurants, etc. Our rooms were really comfortable and the hotel staff was great. They have 6-7 hot tubs in the pool area so there is plenty of room to relax with family or friends. The only thing holding me back from rating this stay as excellent was the parking situation. The weekend we stayed there, the parking garage was overcrowded, so we had to park down the street and have a shuttle run us to and from our car. That was inconvenient to say the least. Other that that, we had a great time.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's MountainSide, responded to this review, April 25, 2014
Thank you for your TripAdvisor review of Marriott's MountainSide! We are happy to hear you had a great experience at the resort during your vacation in Park City. Your feedback about the parking is also appreciated and will be shared with the appropriate managers. We hope to see you again soon and thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
comet52
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2014

I just wanted to share that if you have plans to visit Park City, you cannot do much better than the Mountainside Marriott. The rooms are clean, modern and the entire facility and staff are 1st class!! We stayed for a late spring ski vacay. 2 years in a row and each stay was perfect. Will let you know the first time we need something that they cannot provide.

Room Tip: Our room, facing rear woodlands was a huge surprise when I glanced out the window while on a phone c...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 13, 2014

We stayed in the 2 Bedroom Villa for 2 nights. The room was comfortable and clean. It slept 5 kids and 2 adults very comfortably. The Mine is where the kids spent most of their time. The staff was very friendly and there were several activities to keep the kids entertained. The pool was great and the hot tubs were a favorite. I love that they keep the pool open until 11pm. That way we were able to enjoy activities away from the hotel in the evening and still come back and jump in the hot tub and the pool. The fire pits outside are a big hit. They provided marshmallows, chocolate and graham crackers for the kids to make s'mores. There is also a movie theatre with shows that run through the day - and free popcorn as well.
The downers were the fact that their on-site parking garage was reserved for owners only. Since we don't own a timeshare there we had to park about 1/4 of a mile away from the hotel. They provided a shuttle but it was fine to walk. There is no onsite beverage or food service and that's a bummer but there are restaurants right outside the hotel. We will definitely stay here again.

Room Tip: We stayed on the 8th floor and it was great. We were so close to everything, just right off the ele...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's MountainSide, responded to this review, April 16, 2014
Thank you for staying with us on your recent trip to Park City! We are happy to hear your family enjoyed the spacious villa and on-site amenities. Your feedback about parking is also appreciated and will be shared with the appropriate managers at the resort. Thank you again for your review of Marriott's MountainSide!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 31, 2014

We just came back from a week at Marriott Mountainside. I don't know how this location could be beat. We gave up a nice view and stayed on the 2nd floor which is where the Kid's Club is located. Next to the Kids Club is the handy (and free) ski valet, and then (automatic) doors out to the pool/deck/hot tub area. From the pool area, you can either walk one way to the Park City lodge and plaza area or the other way to the ski area. You walk out a gate just passed the pool and up 3 steps and you can put on your skis and ski down to the lift a few yards away. it's easy to come and go for lunch.

There is a kids club where the kids made tye-dye T shirts, a pasta making activity, watched a magic show, roasted hot dogs and sausages, made hot chocolate and smores and other activities. One night there was a decent Blues band playing on the pool deck. They have several people who are on the ball working on various activities, which are posted weekly. You can call a week in advance to get the upcoming schedule to plan your activities. And the first day there we borrowed some sleds from the Kids Club and had fun sliding down the hill right outside the gate.

The 2 bedroom suite was great. Our unit wasn't well stocked with dishes and pans, but we got by. And the trash cans are all very tiny and have to be emptied frequently. The only annoyance was whenever you call the front desk for something, about half an hour or so later, the front desk calls to confirm you received what you asked for. So, don't call asking for anything at night unless you want the front desk to call and wake up whoever is sleeping. Everyone I dealt with there was very friendly. On leaving, the computer/printer available for guests wasn't working and I couldn't print my boarding tickets, but the very friendly lady at the concierge desk used her personal computer to print my boarding passes for me. Be careful of the not so free water bottles in the room. After we drank them all we noticed the price tag hanging from the empty bottles.

The TVs were good quality and easy to figure out how to work. The beds were comfy with plenty of pillows and blankets. The gas fireplace was very nice. There was no noise from the hall or other rooms that we heard. They have a small store by the front desk that I wish I had noticed before checking out, as it would have saved me a few trips to the store. Just essentials like milk, ice cream and bacon.

Hot tubs after skiing were fantastic, including a not very hot tub for little ones.

We will definitely return. This is a fantastic place!

Room Tip: If you have kids, floor 2 is a good place to be unless you want a nice view. If you don't like...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt Island, FL
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 31, 2014

Good view overlooking pool and slope. Small efficiency with thin walls. No food and beverage service, which is surprising for a Marriott. Have to venture out to the village for anything/everything. Local village restaurants are pricey for very mediocre food. The pool and hot tub areas are great, overlooking the ski runs and there's fun things for kids in the common area, though the usual Marriott nickel & diming. Housekeeping doesn't do a good job, mostly just swap out towels and never changed the sheets in a week. However, the game changer for us came on the 2nd night when the front desk called 3 times at 10pm and woke the 3 of us up to insist that we come down to front desk to swipe credit card (again). The confusion came because the CC company issued new cards after Target debaucle so it wasn't the same card the res. was made under months prior. What happened to the CC the girl swiped upon check-in?? Now we were exhausted having skiied all day and not slept much the previous night. I asked if I could give it over the phone to which the front desk guy said no it had to be in person. Why?! Nobody else has a problem with CC info over the phone! Can we take care of it in the morning? No, had to be right then! So my husband got out of bed, dressed and went down there swearing it was his last stay at a Marriott EVER. What's the point of being a Rewards Member if they don't look at your track record? Ridiculous customer no-service. They should know better, there are plenty of other hotels to choose from. We are over Marriott for good!!

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's MountainSide, responded to this review, May 8, 2014
Thank you for your TripAdvisor review Karla. We are disappointed to hear there was a service issue with one of the front desk associates. This is not normal and we would like to follow up with you personally about your experience. At your earliest convenience, please contact our Customer Care team at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for your review and we look forward to speaking with you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Marriott's MountainSide

Address: 1305 Lowell Avenue, Park City, UT 84060
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Ski-In / Ski-Out Hotel in Park City
#14 Family Hotel in Park City
#19 Romantic Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marriott's MountainSide 3*
Reservation Options:
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Also Known As:
Marriott`s Mountainside Hotel Park City
Marriotts Park City
Marriotts Mountainside Hotel
Marriott Park City
Marriott's MountainSide Park City, Utah

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