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“A Real Gem” 4 of 5 stars
Review of Holiday Inn Express Park City

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Holiday Inn Express Park City
2.5 of 5 Hotel   |   1501 West Ute Boulevard, Park City, UT 84098   |  
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Ranked #27 of 59 hotels in Park City
Surprise, Arizona
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“A Real Gem”
4 of 5 stars Reviewed August 25, 2013

We like staying at this hotel because of its location. Very close to many different food/entertainment options, gas stations and the Interstate. It may take about 20 minutes to drive to the downtown area of Park City but we enjoy staying away from the main crowd.
The hotel personnel are helpful and friendly, the rooms are comfortable and clean. They have a nice size laundry on the second floor which I have used a few times and I am thankful that the machines are functioning.
The free breakfast is good and the area is kept clean and well stocked.
This hotel is dog-friendly which is even a bigger plus since we have a well behaved dog. Safe and convenient places to walk the dog near by.
Thank you for a nice stay.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 28, 2013
Thank you for taking the time to tell us about your recent stay with us. I'm glad that our hotel staff was friendly and caring to your needs, and that you enjoyed our hotels amenities. Thank you for staying with us, we are always looking for ways to improve our hotels guest experience, if you have any further comments feel free to contact me directly at the hotel.
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144 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Junction City, Kansas, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2013

Other than a person of the couple that we were traveling with having some altitude sickness, I would recommend this hotel as excellent. The king bed was very comfortable and the room accomadations were very good. We could have used an in room refrigerator since we were traveling with an ice chest, but we made do with using some of the hotels ice. The pool and hot tub was our highlight after a long day of traveling. The breakfast was excellent and the dining area was roomy. We did notice the hotel accepts dogs, so if you do not like that then be aware.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 24, 2013
Thank you for taking the time to write your review. I'm glad to hear that your stay with us was excellent and that you enjoyed the amenities of our hotel. We hope to see you again next time you are in park city. Sincerely Sergio E.
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Salt Lake City, Utah
1 review
2 of 5 stars Reviewed August 21, 2013

I reserved a room for an overnight stay while attending the Lyle Lovett concert. We checked into the hotel around 3:00 PM. While putting away our clothes, the fire alarm sounded. It was a false alarm. Needless to say, the alarm continued to sound two or three more times. We were tired and ready for a good night's sleep. Just as we settled in and asleep, the alarm sounded and awakened us. The person on duty was apologetic and was nearly helpless in solving the problem. I asked for a refund, as I was willing to drive back home, rather than dealing with the alarm at all hours. The desk attendant told me that I would have to talk with the manager on the following Monday to discuss a refund. Here is the rub!! Where was the manager, or the assistant manager? There was an issue with the alarm, and apparently, in the span of seven hours, the issue was not remedied. One would think that this would be an issue needing to be resolved for the benefit of the guests. Does the issue not warrant a call to repair the alarm as soon as possible? Secondly, wouldn't the employee, working the shift, have the ability to offer a refund? Granted, not necessarily a full refund, but a portion of the night's lodging, or perhaps a discounted future night's stay. I would have been flexible and would have agreed on "something"!! My complaint went unheeded, as I guess, I was expected to "put up" with the faulty alarm, in a hotel, no less. How does that work? I have stayed at several Holiday Inns, and this was the reason, I decided to make a reservation at this particular hotel, clean rooms, and a friendly staff. I will have to rethink this idea, again, before staying in another Holiday Inn. Was I willing to discuss this with the manager? The whole issue was an inconvenience, and the idea of not letting the staff take care of an issue, does not bode well for Holiday Inn customer service. I shouldn't have to make that extra phone call and beg for my money back. Sincerely, your guest in Room 101, Saturday, August 17, 2013.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 22, 2013
Thank you for taking the time to write your review. I'm sorry to hear about the inconvenience you experienced during your stay. feel free to contact me directly at the hotel so i can assist you with your reservation again i sincerely apologize for the alarm going off it is not the norm around here.
if you have any further comments you can contact me directly at the hotel.
Sincerely Sergio E.
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013 via mobile

I loved the kindness of staff, and breakfast was really good. Definitely good choice for everyone. And room was clean and spacious. Location is great b/c it is located near the Tanger Outlet. It takes just 3minutes to go there.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 22, 2013
Thank you for taking the time to write this review. I'm glad to hear how nice our staff was during your stay and how you enjoyed our hotel. We hope to see you again next time you are in park city
sincerely Sergio E.
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Silver Spring, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

We stayed here for 4 nights. The hotel is a short distance from the highway, about 10 minutes from downtown Park City, and 25 minutes from Salt Lake City. The room was pretty, the bed was comfortable, and there were four pillows, 2 labeled soft, 2 labeled firm. The sink was outside the bathroom and had two levels to store stuff. Breakfast was good - crispy bacon and scrambled eggs one day, sausage and cheese omelets the next, alternating, plus the standard breads, cinnamon rolls, pancakes (the pancake machine is neat), yogurt, bananas, etc.

There was no entrance construction, but there was construction at the nearby mall. I didn't hear any of it. Our room was right next to the pool, but it was quiet. I did hear the neighboring room in the morning, but it wasn't enough to wake us up. Housekeeping could have come later - it's not surprising to still be asleep at 8 AM on vacation. The internet was too slow for streaming but fine for browsing. Shower was a bit cold the day we woke up early. But the price was right - $79/night for a king bed is hard to beat.

Room Tip: Our room next to the pool was quiet.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 22, 2013
Thank you for taking the time to tell us about your recent stay with us. I'm glad you enjoyed your stay and that you enjoyed our facility, i do apologize for the inconvenience you experienced with our wireless that is not the norm for it to be slow. we hope to see you again next time you are in park city.
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Maryland USA
Top Contributor
161 reviews 161 reviews
117 hotel reviews
Reviews in 109 cities Reviews in 109 cities
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed August 10, 2013

Property has plenty of parking and is located in a quiet business area near the mall with plenty of places to buy food or find entertainment within walking distance. This is another re-branded property, not a built from scratch HIE. Three floors and quite a large number of rooms. Just one elevator which is quite slow and the stairs are not anywhere near the elevator limiting your options to a long walk if the elevator is slow. Breakfast food was wonderful but quite busy for just one attendent to manage. Quite a tight squeeze in the breakfast room with many families staying at the property during my stay.
Stayed in a double queen room which lacked a fridge and a small table which was the closest thing to a desk in the room. Internet worked well. Bed was on the soft side. Bathtub/shower was located in a separate room with the toilet. You had the pleasure of getting the bathroom fan whenever you turned on the light in the small room. Sink located outside the toilet in the room itself and there is never enough room to put your toiletries on the smallish sink counter, especially for two.

My last of two nights featured a barking dog in the room below me, housekeeping running the vaccum down the hallway waking anyone up who was sleeping in the morning I also had no hot-water for my AM shower as well.

I would not stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, August 10, 2013
Thank you for taking the time to write your review, I'm sorry to hear that you're stay with us was not what you expected. I apologize for the inconveniences you experienced during your stay, we hope you give us another chance next time you're in park city. If you have any further comments please feel free to contact me directly at the hotel . Sincerely Sergio E.
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Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

Stayed here for one night while passing through the park city area. Found the hotel to be very pretty, decorated in the classic "ski lodge" style that seems to be popular here. There was some ongoing construction, but did not find this to be a burden. Breakfast was the typical continental breakfast found at a hotel. Hotel also about a 5 min drive from Utah Olympic park, which was where we were going the next day

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergio E, Front Office Manager at Holiday Inn Express Park City, responded to this review, July 15, 2013
Thank you for taking the time to write this review. I'm glad that our hotel setting made it a relaxing stay for you and that we were close to the place you were going to next. We hope to see you next time you're in park city. Sincerely Sergio E. Front Office Manager.
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Additional Information about Holiday Inn Express Park City

Address: 1501 West Ute Boulevard, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Park City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Park City 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Park City Hotel is just off I-80 at exit 145. Located in Park City, UT at Kimball Junction, this Park City hotel is close to many restaurants and shopping centers. If you want to Ski Utah or Ski Park City and experience world class venues, we are convenient to Deer Valley, The Canyons and Park City Mountain Resort. Nearby is the Utah Olympic Park, the Alf Engen Ski History Museum, and the 2002 Eccles Winter Olympic Museum. Great winter children's activities include tubing and mini-snowmobile riding at Gorgoza Park or Soldier Hollow. Famous Park City shopping is close to the Holiday Inn Express & Suites hotel at the Tanger Factory Stores, the Redstone Plaza, and Park City's Historic Main Street. Do you love to play golf? Try the Jeremy Golf & Country Club which is designed by Arnold Palmer, or Park Meadows Golf Course designed by Jack Nicklaus. Close by is Park City Golf Course, The Homestead Resort, Wasatch Mountain State Park, and Soldier Hollow. Other warm weather activities include mountain biking and horseback riding in the Wasatch and Uinta mountains. Enjoy water skiing and boating at Jordanelle State Park or Deer Creek State Park. Try fly fishing in Park City's prime trout habitat in the Provo River, Weber River, and many other streams in the mountains around Holiday Inn Express Hotel & Suites Park City hotel. ... more   less 
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Also Known As:
Holiday Inn Express Park City Hotel Park City
Holiday Inn Park City
Park City Holiday Inn
Holiday Inn Express Park City Utah

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