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“Great location and resort but avoid Identity property management” 3 of 5 stars
Review of Resort Plaza

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Resort Plaza
1355 Lowell Avenue, P.O. Box 779, Park City, UT 84060   |  
Hotel amenities
Ranked #37 of 58 Hotels in Park City
Illinois
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
42 helpful votes 42 helpful votes
“Great location and resort but avoid Identity property management”
3 of 5 stars Reviewed February 24, 2013

Staying at the base of the Park City Mountain resort was a great convenience but we did not have good luck with the property managers, Identity Properties, Inc.. We arrived late on December 26th, with flights delayed by snow and a slow drive into the mountains. We knew in advance that we would arrive after the offfice closed so we asked for a late check in where they leave the keys in a lock box. When we arrived, our first problem was finding the lock box. We were directed to the Marsac Mill building for the lock box but it was hard to find it at night and in the snow. After wandering around for 15 minutes we found the box, I opened the envelope but there were no keys! There was a number on the box but when I called it we got redirected to an off hours switch board. They then had someone call us back who had to get dressed and come out to meet us after 20 minutes only to discover that they were not our property manager. So they gave us a different number to call and then another person finally came out to meet us after another 20 to 30 minutes. It was now about 1am. The young man who came out was helpful and friendly but at that time of night we had waited over an hour to find the box and finally get keys. The young man was very helpful to find the car parking garage, and then wind our way through the buildings to get to our condo. Without him and in the snow, I suspect we would have wandered with all our suitcases and skis / boards for another 20 minutes so we were glad he agreed to help us and bring a luggage cart. Once we reached our room, it was very cold and we could not get the heat working. We turned on the gas fireplace but the bedrooms were very cold. By the next day, we still could not get any heat so they brought in space heaters and then on the 3rd day they had finally fixed the heat. All the people working for Identity Properties were young, probably early 20s and the organization did not seem very good. In addition to forgetting our keys, we also had to go back and ask for our pool pass. The people working there were all friendly, but sadly not very effective. We had waited until late to book our condo and it was one of the last available, 5048. It was very spacious and the location at Silver Mill West building was very convenient. We could easily pop in for a short break from skiiling and then head back out with a minimum of carrying gear around. The room could be set up as 2 basic hotel rooms and a loft style room (5046, 5047, 5048) but in our case they were all rented together. The decor was dated but overall it was spacious and well equipped. You have to walk through the resort to reach the pool and hot tub which is located in the Lodge at Mountain Village. Looking over the resort layout and options, if we go again, we would most likely book early and try to get into the Lodge at Mountain Village, The Lowell or the Marriott Mountainside. All of them seemed to be equally convenient locations but had better amenities.

Room Tip: When you book through Park City Mountain resorts, ask if your property is managed by Identity Proper...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S H, Director of Sales at Resort Plaza, responded to this review, October 29, 2013
I am sorry to hear you had difficulty finding the after-hours lockbox at the Resort Plaza. After checking with our manager on duty, it seems you had been given incorrect after-hours instructions by the third party travel company you had booked through (I understand that you initially arrived at the wrong check in location for the Resort Plaza; the Resort Plaza is located directly behind the Lowell building). I apologize that the keys were not placed in your check-in packet as they should have been. I have shared your comments with our Front Office Supervisor to prevent this situation from occurring again at the Resort Plaza. Our maintenance department reported that they did assist with the heat issue/operation of the thermostat. For our guests who arrive after hours, pool passes are distributed the following day upon official check in. I’m glad you found our staff friendly and that you enjoyed the ski-in, ski-out location and spaciousness of the Resort Plaza condominiums.
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8 reviews from our community

Traveler rating
    5
    0
    2
    1
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Couples
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Solo
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Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hot Springs, Arkansas
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2011

We just returned from a trip to Park City where we stayed at the Resort Plaza. The condo was spacious & the location is perfect. It is truly close to everything!!! We plan to stay there again!

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 27, 2010

We had two major issues with our stay here. There was a recurring, intermittent mechanical noise coming from the ceiling that was so loud it kept us up at night. The person at the front desk did nothing to help us with fixing it after going to her to ask about it in person and calling. Sleep quality was therefore LOW. Secondly, upon arrival a framed picture in the room had a smashed glass cover - as if the whole picture had been dropped and then rehung. We were too busy to report it after we noticed it, but called it in after 3 days. A few weeks after leaving we were charged for the problem and the management will not return our phone calls to discuss this with us. It's not terribly expensive, but incredibly insulting to be accused of lying. So although this was s clean condo with a great location, we would never go back!

  • Stayed March 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2009 via mobile

We booked through expedia. Resort Quest handled condo rental in park city. The people in park city are very nice. I will definitely be coming back to visit.

  • Stayed March 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 15, 2008

Located close in the resort, but it is NOT a true ski in ski out facility.
We stayed in a 3 bedroom 3 bathroom condo consisting of 2 rooms with kings and 1 room with twins.....call ahead if you do not want these arrangements. Rooms and bathrooms are nothing special.
The front desk was not helpful, we walked to the Marriot if we wanted help with anything around town.

  • Liked — In the resort
  • Disliked — no view
  • Stayed February 2008, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resort Plaza

Address: 1355 Lowell Avenue, P.O. Box 779, Park City, UT 84060
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
#11 Spa Hotel in Park City
#14 Ski-In / Ski-Out Hotel in Park City
#37 Top resorts Hotel in Park City
Price Range (Based on Average Rates): $$$$
Number of rooms: 30
Reservation Options:
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Also Known As:
Resort Plaza Hotel Park City
Resort Plaza Park City, Utah

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